Integration
Unblu Spark must be integrated in your existing systems for it to provide true value to your organization and its stakeholders. These articles describe how to integrate Unblu into both customer-facing frontends and backend systems.
Frontend
The articles below describe how to integrate Unblu Spark into your customer-facing web UIs.
Web API and webhooks
The Unblu web API and the webhooks it provides give you ways to consume data from Unblu Spark and to manipulate entities in Unblu Spark. The articles below provide an introduction to the web API and the webhooks available.
Network
These articles deal with integrating Unblu Spark into your network. In particular, if you use Airlock, this section is for you.
Unblu Conversational Bot (UCB)
The Unblu Conversational Bot (UCB) is an advanced dialog bot. It uses techniques from natural language understanding and generative large language models to answer questions your clients raise, freeing up your agents to deal with more complex requests.
For other kinds of bot, refer to Bot integration.
Connecting Unblu and third-party software
Benefits even more from Unblu Spark by connecting it to other software in use at your organization, such as Salesforce or Microsoft Teams, and expand Unblu Spark’s functionality by giving it access to applications your organization already uses.
The articles in this section show you how.