Configuration Properties
Preview
Configuration properties labelled "Preview":
-
Are new features for you to try out
-
May change or be removed without further notice in a future version
-
Shouldn’t be used in production
Deprecated
Configuration properties labelled "Deprecated":
-
Will be removed in the next major version of Unblu
-
Typically don’t affect the product anymore
User synchronization (LDAP) tool
Abort sync job if no users returned
com.unblu.addons.synctool.abortSyncOnNoUsersReturned
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
If true and the source system returns no users, the syncjob is aborted
Unblu account ID
com.unblu.addons.synctool.accountId
-
Type: String
-
Default:
wZvcAnbBSpOps9oteH-Oxw -
Allowed scopes:
GLOBAL -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN
The default is UnbluEntityDefaults.DEFAULT_ACCOUNT_ID
Delete synced users and teams
com.unblu.addons.synctool.allowAutoDeletion
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN
If true, users and teams no longer present in the source system (e.g. LDAP) are deleted from the target system (Unblu database)
Run sync tool in multitenancy mode
com.unblu.addons.synctool.multitenancySyncMode
-
Type: Boolean
-
Default:
false -
Allowed scopes:
IMMUTABLE -
Visibility:
PUBLIC
Overwrite existing target users
com.unblu.addons.synctool.overwriteExistingTargetUsers
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
If true, the sync job overwrites users in the target system if it finds a user with the same username but different metadata. If false, the syncjob skip susers in the target system with the same username but different metadata, leaving them unchanged.
Run synchronization cron-like expressions periodically
com.unblu.addons.synctool.runAtCronExpressions
-
Type: List of strings
-
Default:
[] -
Allowed scopes:
GLOBAL -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN
An optional array of cron-like expression such as [* */15 * ? * * syncall','5 * * ? * * * syncuser',…] to run syncronization periodically. Refer to http://www.quartz-scheduler.org/documentation/quartz-2.3.0/tutorials/crontrigger.html for further information. Additionally it supports the @reboot cron command for example '@reboot syncall'. If you sync both teams and users, you must use syncall instead of separate syncuser and syncteam.
EntitySourceLDAP
Identifier for admin role
com.unblu.addons.synctool.ldap.adminRoleIdentifier
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Used either as a property on the user or for %role% in the roleFilter
Base DN for all filters retrieval
com.unblu.addons.synctool.ldap.baseDN
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Connection security to use
com.unblu.addons.synctool.ldap.connectionSecurity
-
Type: String with allowed values:
-
ldaps -
none -
starttls
-
-
Default:
NONE -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Choose one of 'NONE' for no encryption,'LDAPS' for SSL/TLS support, or 'STARTTLS' for Start TLS
Default role for Unblu users
com.unblu.addons.synctool.ldap.defaultRole
-
Type: String with allowed values:
-
admin -
anonymous_user -
registered_user -
supervisor -
super_admin -
technical_admin -
webuser
-
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Applied to users that aren’t explicitly assigned a role. If not set, users without a role are ignored and not synced.
Path to key store file
com.unblu.addons.synctool.ldap.pathToTrustedCertsKeyStoreFile
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
If an encrypted LDAP connection is used, this path is used to load a key store file that contains the trusted certificates
Identifier for registered user role
com.unblu.addons.synctool.ldap.registeredUserRoleIdentifier
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Used either as a property on the user or for %role% in the roleFilter
LDAP filter to retrieve all Unblu roles
com.unblu.addons.synctool.ldap.roleFilter
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Used if Unblu roles are a groupOfNames. Must contain %role% as a wildcard for all roleIdentifiers.
Base DN for role retrieval
com.unblu.addons.synctool.ldap.roleFilterBaseDN
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Uses the non-user/non-team Base DN as a default
Member attribute name in role groupOfNames
com.unblu.addons.synctool.ldap.roleMemberAttributeName
-
Type: String
-
Default:
member -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
LDAP search scope for roleFilter-based query
com.unblu.addons.synctool.ldap.roleSearchScope
-
Type: String with allowed values:
-
object -
onelevel -
subtree
-
-
Default:
SUBTREE -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Possible values are OBJECT, ONELEVEL, and SUBTREE
The LDAP server hostname or IP address
com.unblu.addons.synctool.ldap.serverHostname
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Password for server username
com.unblu.addons.synctool.ldap.serverPassword
-
Type: Secret
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
LDAP server port
com.unblu.addons.synctool.ldap.serverPort
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
If not specified, the default LDAP port is used (389 without encryption, 636 for LDAPS)
Server username
com.unblu.addons.synctool.ldap.serverUsername
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Usually something like cn=Admin or cn=Directory Manager,…
Identifier for superadmin role
com.unblu.addons.synctool.ldap.superadminRoleIdentifier
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Used either as a property on the user or for %role% in the roleFilter
Identifier for supervisor role
com.unblu.addons.synctool.ldap.supervisorRoleIdentifier
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Used either as a property on the user or for %role% in the roleFilter
LDAP filter to retrieve all Unblu teams
com.unblu.addons.synctool.ldap.teamFilter
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
May contain %team% or %role%
Base DN for team retrieval
com.unblu.addons.synctool.ldap.teamFilterBaseDN
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Uses the non-user/non-team Base DN as a default
Team ID attribute name
com.unblu.addons.synctool.ldap.teamIdAttributeName
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Team matching order precedence
com.unblu.addons.synctool.ldap.teamMatchOrderPrecedence
-
Type: List of strings
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
A list of regular expressions in a specific order. If a user is assigned to multiple teams in LDAP, this list specifies the order in which their team is chosen. The list of teams from LDAP is matched against this list. Entries appearing earlier in the list will have precedence over entries appearing later or not at all.
Team member attribute name
com.unblu.addons.synctool.ldap.teamMemberAttributeName
-
Type: String
-
Default:
member -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Used for member listing in team groupOfNames
LDAP search scope for teamFilter-based query
com.unblu.addons.synctool.ldap.teamSearchScope
-
Type: String with allowed values:
-
object -
onelevel -
subtree
-
-
Default:
SUBTREE -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Possible values are OBJECT, ONELEVEL, and SUBTREE
Identifier for technical admin role
com.unblu.addons.synctool.ldap.technicaladminRoleIdentifier
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Used either as a property on user or for %role% in the roleFilter
Timeout for LDAP connections (in ms)
com.unblu.addons.synctool.ldap.timeoutMS
-
Type: Integer
-
Default:
30000 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Constraints:
-
Minimum value:
1
-
Algorithm for trusted certificates from key store file
com.unblu.addons.synctool.ldap.trustManagerAlgorithm
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
If not specified, the value defined in the JVM property 'ssl.TrustManagerFactory.algorithm' is used. Normally this is 'PKIX', but 'SunX509' is also an option.
Password for key store file with trusted certificates
com.unblu.addons.synctool.ldap.trustedCertsKeyStorePassword
-
Type: Secret
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Required if an encrypted LDAP connection is used
Type of key store file for trusted certificates
com.unblu.addons.synctool.ldap.trustedCertsKeyStoreType
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
If not specified, the value defined in the JVM security.property file at 'keystore.type' is used. Normally this is 'JKS'. Other possible values are 'JCEKS', 'DKS', 'PKCS11', and 'PKCS12'.
Attribute name for user’s email address
com.unblu.addons.synctool.ldap.userEmailAttributeName
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Optional
LDAP filter to retrieve all Unblu users
com.unblu.addons.synctool.ldap.userFilter
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
May contain %team%
Base DN for user retrieval
com.unblu.addons.synctool.ldap.userFilterBaseDN
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Uses the non-user/non-team Base DN as a default
Attribute name for user’s first name
com.unblu.addons.synctool.ldap.userFirstNameAttributeName
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Optional
Attribute name for user ID
com.unblu.addons.synctool.ldap.userIdAttributeName
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Attribute name for user’s last name
com.unblu.addons.synctool.ldap.userLastNameAttributeName
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Optional
Attribute for the user’s username
com.unblu.addons.synctool.ldap.userNameAttributeName
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
LDAP search scope for userFilter-based query
com.unblu.addons.synctool.ldap.userSearchScope
-
Type: String with allowed values:
-
object -
onelevel -
subtree
-
-
Default:
SUBTREE -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Possible values are OBJECT, ONELEVEL, and SUBTREE
Authenticator configuration
ExternalMessengerWhatsAppTemplateItemWidget
URL of WhatsApp template details page
com.unblu.externalmessenger.whatsapp.messagetemplates.whatsAppTemplateDetailsUrl
-
Type: URL
-
Default:
https://business.facebook.com/wa/manage/template-details -
Allowed scopes:
GLOBAL -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN
The details page is where you can edit the WhatsApp message template
ExternalMessengerWhatsappMessageTemplatesListComponent
URL of WhatsApp templates overview page
com.unblu.externalmessenger.whatsapp.messagetemplates.whatsAppManageTemplatesUrl
-
Type: URL
-
Default:
https://business.facebook.com/wa/manage/message-templates/ -
Allowed scopes:
GLOBAL -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN
The overview page is where you can manage new templates
PersonLabelEditorComponent
Color palette for labels
com.unblu.personlabel.colorPalette
-
Type: List of simple colors
-
Default:
#E9EBF4,#D8EEFF,#E1FFF0,#FFF8E5,#FFDBDF,#C01160,#A63284,#9751B9,#5167B9,#16808B,#2B8539,#946E00,#BA4F25,#8B533D,#766554 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Canned responses list configuration
Number of days to count canned response usages
com.unblu.agent.cannedresponses.list.ui.pastDaysToCountUsageFor
-
Type: Integer
-
Default:
30 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1 -
Maximum value:
180
-
The resulting usages are displayed in the canned response management UIs. Maximum is 180 days.
CannedResponsesRoleGuard
Minimum role for settings cannedResponses module
com.unblu.core.settings.cannedResponsesMinimalRole
-
Type: String with allowed values:
-
admin -
anonymous_user -
registered_user -
supervisor -
super_admin -
technical_admin -
webuser
-
-
Default:
REGISTERED_USER -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
DeputyRelationshipUiConfiguration
Externally managed deputy levels
com.unblu.deputyrelationship.externallyManagedDeputyLevels
Only visible if: com.unblu.messenger.enableDeputyDelegation=true
-
Type: List of string with allowed values:s
-
assistants -
level_1 -
level_2 -
level_3
-
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Selected levels can only be changed with the Unblu web API. You can’t add or remove externally managed deputies in the Unblu UI.
Deputy relationships role guard
Minimum role for changes in "deputyRelationships"
com.unblu.core.settings.deputyRelationshipsMinimalRole
-
Type: String with allowed values:
-
admin -
anonymous_user -
registered_user -
supervisor -
super_admin -
technical_admin -
webuser
-
-
Default:
REGISTERED_USER -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The minimum role for changing settings in the "deputyRelationships" module
Account and Global Server Configuration interface sidebar style
Color of active navigation entry
com.unblu.config.nav.ui.activeHighlight
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Background color of hovered navigation entry
com.unblu.config.nav.ui.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral100\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Background color of hovered active navigation entry
com.unblu.config.nav.ui.backgroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral100\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Background color of navigation entry
com.unblu.config.nav.ui.backgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Background color of active navigation entry
com.unblu.config.nav.ui.backgroundNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Background color of pressed navigation entry
com.unblu.config.nav.ui.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral200\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Background color of pressed active navigation entry
com.unblu.config.nav.ui.backgroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral200\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border color of hovered navigation entry
com.unblu.config.nav.ui.borderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border color of hovered active navigation entry
com.unblu.config.nav.ui.borderHoverActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border color of navigation entry
com.unblu.config.nav.ui.borderNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border color of active navigation entry
com.unblu.config.nav.ui.borderNormalActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border color of pressed navigation entry
com.unblu.config.nav.ui.borderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border color of pressed active navigation entry
com.unblu.config.nav.ui.borderPressActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border radius of navigation entry
com.unblu.config.nav.ui.borderRadius
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Border width of navigation entry
com.unblu.config.nav.ui.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Foreground color of hovered navigation entry
com.unblu.config.nav.ui.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Foreground color of hovered active navigation entry
com.unblu.config.nav.ui.foregroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Foreground color of navigation entry
com.unblu.config.nav.ui.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Foreground color of active navigation entry
com.unblu.config.nav.ui.foregroundNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Foreground color of pressed navigation entry
com.unblu.config.nav.ui.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Foreground color of pressed active navigation entry
com.unblu.config.nav.ui.foregroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Background color
com.unblu.config.nav.ui.navBarBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral050\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Section header font color
com.unblu.config.nav.ui.sectionHeaderColor
-
Type: String with allowed values:
-
announcement -
body -
dark -
error -
inverted -
inverted_mid -
link -
link_dark -
mid -
success -
warn
-
-
Default:
BODY -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Section header font size
com.unblu.config.nav.ui.sectionHeaderSize
-
Type: String with allowed values:
-
heading1 -
heading2 -
heading3 -
paragraph -
small -
tiny
-
-
Default:
TINY -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Section header font weight
com.unblu.config.nav.ui.sectionHeaderWeight
-
Type: String with allowed values:
-
normal -
semibold
-
-
Default:
SEMIBOLD -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the sidebar of the Account and Global Server Configuration interfaces
Conversation recording configuration
Action bar background angle
com.unblu.recording.ui.actionBarBackgroundAngle
-
Type: Integer
-
Default:
180 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
360
-
If more than one color is provided in "actionBarBackgroundColors", the angle defines the direction of the fade. 0 points to the top of the action bar, 180 points to the bottom.
Action bar background color
com.unblu.recording.ui.actionBarBackgroundColors
-
Type: List of complex colors
-
Default:
$\{com.unblu.theme.color.neutral700\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Use multiple colors to create a gradient. Each color receives the same amount of space. Use the same color multiple times to increase its share. Specify the gradient’s direction with "actionBarBackgroundAngle". Set to "transparent" to let a custom background shine through. If set to "transparent", make sure that "actionBarForeground" is set to "DARK" or "LIGHT", as "AUTO" won’t work in this case.
Action bar divider color
com.unblu.recording.ui.actionBarDividerColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral700\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used at the bottom of the action bar. Only relevant if actionBarElevation is set to "FLAT".
Action bar elevation
com.unblu.recording.ui.actionBarElevation
-
Type: String with allowed values:
-
elevated -
flat
-
-
Default:
ELEVATED -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"FLAT" displays a divider beneath the action bar and no shadow. "ELEVATED" displays a shadow beneath the action bar and no divider.
Action bar foreground brightness
com.unblu.recording.ui.actionBarForeground
-
Type: String with allowed values:
-
auto -
dark -
light
-
-
Default:
AUTO -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
When set to "AUTO", the foreground color is selected based on the action bar’s background color to guarantee maximum contrast
Collaboration space background color
com.unblu.recording.ui.collaborationSpaceBackgroundColor
-
Type: Complex color
-
Default:
#525659 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the collaboration space for recordings
Right column width
com.unblu.recording.ui.rightColumnWidth
-
Type: Integer
-
Default:
360 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Width, in pixels, of the right-hand column for recordings. The right-hand column contains the chat and the call if multiple sources are active.
Agent conversation shortcut configuration
Shortcut for toggling "mark mode" layer action
com.unblu.agent.conversation.shortcuts.layerActionMarkShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+shift+a -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for toggling mark mode in the collaboration layer. Make sure it is not already used by the browser itself.
Collaboration layer remote control toggle shortcut
com.unblu.agent.conversation.shortcuts.layerActionRemoteControlShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+shift+s -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for toggling the collaboration layer remote control. Make sure it is not already used by the browser itself.
Scroll lock layer action shortcut
com.unblu.agent.conversation.shortcuts.layerActionScrollLockShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+shift+l -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for toggling the scroll lock in the collaboration layer. Make sure it is not already used by the browser itself.
Shortcut for opening canned responses selection dialog
com.unblu.agent.conversation.shortcuts.openCannedResponsesShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+y -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for opening the canned responses selection dialog. Make sure it is not already used by the browser itself.
Shortcut for toggling chat panel
com.unblu.agent.conversation.shortcuts.toggleChatPanelShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+shift+i -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for toggling the chat panel in a conversation. Make sure it is not already used by the browser itself.
Shortcut for toggling shared files panel
com.unblu.agent.conversation.shortcuts.toggleFilesPanelShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+shift+o -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for toggling the shared files panel in a conversation. Make sure it is not already used by the browser itself.
Shortcut to maximize/minimize the collaboration space
com.unblu.agent.conversation.shortcuts.toggleMaximizeCollabSpaceShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+shift+f -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for maximizing and minimizing the collaboration space. Make sure it is not already used by the browser itself.
Agent conversation UI
Show agent capacity for invitations
com.unblu.agent.conversation.ui.agentInviteShowCapacity
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show an agent’s availability to accept conversation requests when inviting them to a conversation or forwarding them a conversation. The information is only conclusive for agents who have an inbound queue for visitor-initiated conversations, and whose inbound queue is managed by Unblu rather than a third-party system.
CannedResponseSelectPopupComponent
Search inside the canned response texts when filtering
com.unblu.cannedresponse.searchInCannedResponseText
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
When enabled, Unblu searches for the filter text within both the title and the text of canned responses
Agent conversation action bar configuration
Display mode for "assign conversation" action
com.unblu.agent.conversation.controlbar.assignConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "assign conversation" action
com.unblu.agent.conversation.controlbar.assignConversationActionSortOrder
-
Type: Integer
-
Default:
130 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "audio call" action
com.unblu.agent.conversation.controlbar.audioCallActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
SHOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "audio call" action
com.unblu.agent.conversation.controlbar.audioCallActionSortOrder
-
Type: Integer
-
Default:
20 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Control bar background angle
com.unblu.agent.conversation.controlbar.backgroundAngle
-
Type: Integer
-
Default:
180 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
360
-
If more than one color is provided in "backgroundColors", the angle defines the direction of the fade. 0 points to the top of the action bar, 180 points to the bottom.
Control bar background color
com.unblu.agent.conversation.controlbar.backgroundColors
-
Type: List of complex colors
-
Default:
$\{com.unblu.theme.color.backgroundMid\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Use multiple colors to create a gradient. Each color receives the same amount of space. Use the same color multiple times to increase its share. Specify the gradient’s direction with "backgroundAngle". Set to "transparent" to let a custom background shine through.
Display mode for "change awaited person" action
com.unblu.agent.conversation.controlbar.changeAwaitedPersonActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "change awaited person" action
com.unblu.agent.conversation.controlbar.changeAwaitedPersonActionSortOrder
-
Type: Integer
-
Default:
140 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "change language" action
com.unblu.agent.conversation.controlbar.changeLanguageActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "change language" action
com.unblu.agent.conversation.controlbar.changeLanguageActionSortOrder
-
Type: Integer
-
Default:
110 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "configure conversation" action
com.unblu.agent.conversation.controlbar.configureConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "configure conversation" action
com.unblu.agent.conversation.controlbar.configureConversationActionSortOrder
-
Type: Integer
-
Default:
220 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Control bar divider color
com.unblu.agent.conversation.controlbar.dividerColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.border\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used at the bottom of the action bar. Only relevant if actionBarElevation is set to "FLAT".
Display mode for "download message log" action
com.unblu.agent.conversation.controlbar.downloadMsgLogActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "download message log" action
com.unblu.agent.conversation.controlbar.downloadMsgLogActionSortOrder
-
Type: Integer
-
Default:
160 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "edit topic" action
com.unblu.agent.conversation.controlbar.editTopicActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "edit topic" action
com.unblu.agent.conversation.controlbar.editTopicActionSortOrder
-
Type: Integer
-
Default:
150 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Control bar elevation
com.unblu.agent.conversation.controlbar.elevation
-
Type: String with allowed values:
-
elevated -
flat
-
-
Default:
FLAT -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"FLAT" displays a divider beneath the action bar and no shadow. "ELEVATED" displays a shadow beneath the action bar and no divider.
Display mode for "end/cancel conversation" action
com.unblu.agent.conversation.controlbar.endConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
SHOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "end/cancel conversation" action
com.unblu.agent.conversation.controlbar.endConversationActionSortOrder
-
Type: Integer
-
Default:
320 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "forward conversation" action
com.unblu.agent.conversation.controlbar.forwardActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
SHOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "forward conversation" action
com.unblu.agent.conversation.controlbar.forwardActionSortOrder
-
Type: Integer
-
Default:
30 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "inspect visual" action
com.unblu.agent.conversation.controlbar.inspectVisualActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "inspect visual" action
com.unblu.agent.conversation.controlbar.inspectVisualActionSortOrder
-
Type: Integer
-
Default:
210 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "invite conversation" action
com.unblu.agent.conversation.controlbar.inviteActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
SHOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "invite to conversation" action
com.unblu.agent.conversation.controlbar.inviteActionSortOrder
-
Type: Integer
-
Default:
30 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "leave conversation" action
com.unblu.agent.conversation.controlbar.leaveConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "leave conversation" action
com.unblu.agent.conversation.controlbar.leaveConversationActionSortOrder
-
Type: Integer
-
Default:
310 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Maximum number of actions displayed
com.unblu.agent.conversation.controlbar.maxVisibleActions
-
Type: Integer
-
Default:
6 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Defines the maximum number of actions displayed in the agent control bar. Any remaining "visible" actions go in the overflow menu.
Display mode for "show/hide participation" action
com.unblu.agent.conversation.controlbar.participationVisibilityActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "show/hide participation" action
com.unblu.agent.conversation.controlbar.participationVisibilityActionSortOrder
-
Type: Integer
-
Default:
120 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "share" action
com.unblu.agent.conversation.controlbar.shareActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "share" action
com.unblu.agent.conversation.controlbar.shareActionSortOrder
-
Type: Integer
-
Default:
40 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "start conversation" action
com.unblu.agent.conversation.controlbar.startConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
SHOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "start conversation" action
com.unblu.agent.conversation.controlbar.startConversationActionSortOrder
-
Type: Integer
-
Default:
330 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "start recording" action
com.unblu.agent.conversation.controlbar.startRecordingActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
hidden -
show
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "start recording" action
com.unblu.agent.conversation.controlbar.startRecordingActionSortOrder
-
Type: Integer
-
Default:
10 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Base "edit conversation" component configuration
Allow creating scheduled conversations in the past
com.unblu.conversation.editflyin.allowCreatingConversationsInThePast
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Specify if the UI allows the scheduled conversation time to be in the past when creating or editing
Conversation participants context panel configuration
Maximum number of actions displayed
com.unblu.conversation.contextpanel.participants.maxVisibleActions
-
Type: Integer
-
Default:
2 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Defines the maximum number of actions displayed in the participant details panel. Any remaining "visible" actions are added to the overflow menu. The "overflow" action button counts as an action.
Number of conversations displayed in participant details "other conversation" tab
com.unblu.conversation.contextpanel.participants.otherConversationsLimit
-
Type: Integer
-
Default:
40 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Defines the initial number of conversations loaded from the back end and displayed in the participant details view
Show inbound audio/video conversations in participant details
com.unblu.conversation.contextpanel.participants.otherConversationsShowAudioVideo
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The conversations appear on the "other conversations" tab of the participant details
Show collaboration-centered conversations in participant details
com.unblu.conversation.contextpanel.participants.otherConversationsShowCollaborationTypes
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The conversations appear on the "other conversations" tab of the participant details
Show ended conversations in participant details
com.unblu.conversation.contextpanel.participants.otherConversationsShowEnded
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The conversations appear on the "other conversations" tab of the participant details
Show scheduled conversations in participant details
com.unblu.conversation.contextpanel.participants.otherConversationsShowScheduled
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The conversations appear on the "other conversations" tab of the participant details
Conversation UI
Options of "request awaited person type" dialog
com.unblu.conversation.ui.changeAwaitedPersonTypeDialogOptions
-
Type: List of string with allowed values:s
-
agent -
none -
visitor
-
-
Default:
NONE,VISITOR,AGENT -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Join conversation" timeout (in ms)
com.unblu.conversation.ui.conversationJoinTimeout
-
Type: Integer
-
Default:
20000 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Time, in milliseconds, the UI waits while trying to join and display a conversation
Enable group conversation avatar
com.unblu.conversation.ui.enableGroupConversationAvatar
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
If enabled, Unblu displays the group conversation avatar instead of a person’s avatar for conversations with more than two participants
Conversation action bar configuration
Display mode of "assign conversation to me" action
com.unblu.conversation.actionbar.ui.assignConversationToMeActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "assign conversation to me" action
com.unblu.conversation.actionbar.ui.assignConversationToMeActionSortOrder
-
Type: Integer
-
Default:
140 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "change awaited person" action
com.unblu.conversation.actionbar.ui.changeAwaitedPersonTypeActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if permission has been granted for the agent to change awaited person in the conversation configuration
Sort order for "change awaited person" action
com.unblu.conversation.actionbar.ui.changeAwaitedPersonTypeActionSortOrder
-
Type: Integer
-
Default:
45 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode of "change language" action
com.unblu.conversation.actionbar.ui.changeLanguageActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "change language" action
com.unblu.conversation.actionbar.ui.changeLanguageActionSortOrder
-
Type: Integer
-
Default:
110 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode of "change nickname" action
com.unblu.conversation.actionbar.ui.changeNicknameActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "change nickname" action
com.unblu.conversation.actionbar.ui.changeNicknameActionSortOrder
-
Type: Integer
-
Default:
120 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode of "change topic" action
com.unblu.conversation.actionbar.ui.changeTopicActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "change topic" action
com.unblu.conversation.actionbar.ui.changeTopicActionSortOrder
-
Type: Integer
-
Default:
40 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "change secondary agent visibility" action
com.unblu.conversation.actionbar.ui.changeVisibilityActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if permission to change the visibility for secondary agents has been granted in the conversation configuration
Sort order for "change secondary agent visibility" action
com.unblu.conversation.actionbar.ui.changeVisibilityActionSortOrder
-
Type: Integer
-
Default:
130 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode of "close conversation" action
com.unblu.conversation.actionbar.ui.closeConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "close conversation" action
com.unblu.conversation.actionbar.ui.closeConversationActionSortOrder
-
Type: Integer
-
Default:
175 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "collapse Individual UI" action
com.unblu.conversation.actionbar.ui.collapseActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "collapse Individual UI" action
com.unblu.conversation.actionbar.ui.collapseActionSortOrder
-
Type: Integer
-
Default:
171 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "download message log" action
com.unblu.conversation.actionbar.ui.downloadMessageLogActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if the participant has been granted permission to download the message log in the conversation configuration
File format for exported message log
com.unblu.conversation.actionbar.ui.downloadMessageLogActionFormat
-
Type: String with allowed values:
-
csv -
txt
-
-
Default:
CSV -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "download message log" action
com.unblu.conversation.actionbar.ui.downloadMessageLogActionSortOrder
-
Type: Integer
-
Default:
150 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "end conversation" action
com.unblu.conversation.actionbar.ui.endConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if permission has been granted for the participant to end the conversation in the conversation configuration
Sort order for "end conversation" action
com.unblu.conversation.actionbar.ui.endConversationActionSortOrder
-
Type: Integer
-
Default:
190 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "leave conversation" action
com.unblu.conversation.actionbar.ui.leaveConversationActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if permission has been granted for the participant to leave the conversation in the conversation configuration
Sort order for "leave conversation" action
com.unblu.conversation.actionbar.ui.leaveConversationActionSortOrder
-
Type: Integer
-
Default:
180 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "minimize/maximize Individual UI" action
com.unblu.conversation.actionbar.ui.minMaxActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "minimize/maximize Individual UI" action
com.unblu.conversation.actionbar.ui.minMaxActionSortOrder
-
Type: Integer
-
Default:
160 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of "participant overflow" button
com.unblu.conversation.actionbar.ui.participantOverflowAvatarBackgroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral200\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Foreground color of "participant overflow" button
com.unblu.conversation.actionbar.ui.participantOverflowAvatarForegroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral900\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "pop out Individual UI" action
com.unblu.conversation.actionbar.ui.popOutActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
HIDDEN -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available in site integration implementations, and if the conversation’s "popoutEnabled" setting is true
Sort order for "pop out Individual UI" action
com.unblu.conversation.actionbar.ui.popOutActionSortOrder
-
Type: Integer
-
Default:
170 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "share" action
com.unblu.conversation.actionbar.ui.shareActionDisplayMode
Only visible if: com.unblu.messenger.embeddedCoBrowsingEnabled=true
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
HIDDEN -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if the person also has the right to see & switch layers
Sort order for "share" action
com.unblu.conversation.actionbar.ui.shareActionSortOrder
Only visible if: com.unblu.messenger.embeddedCoBrowsingEnabled=true
-
Type: Integer
-
Default:
50 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for back button
com.unblu.conversation.actionbar.ui.showBackButton
-
Type: String with allowed values:
-
always -
never -
when_ended
-
-
Default:
ALWAYS -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the back button in the conversation action bar, if at all. The setting NEVER should only be used after careful consideration, since it can leave visitors stuck in a conversation.
Display mode for "show all files" action
com.unblu.conversation.actionbar.ui.showFilesActionDisplayMode
Only visible if: com.unblu.messenger.fileSharingEnabled=true
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if the permission required has been granted in the conversation configuration
Sort order for "show all files" action
com.unblu.conversation.actionbar.ui.showFilesActionSortOrder
Only visible if: com.unblu.messenger.fileSharingEnabled=true
-
Type: Integer
-
Default:
30 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "video call" action
com.unblu.conversation.actionbar.ui.videoCallActionDisplayMode
Only visible if: com.unblu.messenger.callEnabled=true
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
SHOW_IF_POSSIBLE -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if the call permissions required have been granted in the conversation configuration
Sort order for "video call" action
com.unblu.conversation.actionbar.ui.videoCallActionSortOrder
Only visible if: com.unblu.messenger.callEnabled=true
-
Type: Integer
-
Default:
20 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display mode for "voice call" action
com.unblu.conversation.actionbar.ui.voiceCallActionDisplayMode
Only visible if: com.unblu.messenger.callEnabled=true
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
SHOW_IF_POSSIBLE -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The action is only available if the call permissions required have been granted in the conversation configuration
Sort order for "voice call" action
com.unblu.conversation.actionbar.ui.voiceCallActionSortOrder
Only visible if: com.unblu.messenger.callEnabled=true
-
Type: Integer
-
Default:
10 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
AgentUnavailableStateIndicator
Agent unavailable state background color
com.unblu.conversation.messaging.ui.agent_unavailable_state.backgroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray100\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Agent unavailable state font color
com.unblu.conversation.messaging.ui.agent_unavailable_state.fontColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Agent unavailable state "see more" button font color
com.unblu.conversation.messaging.ui.agent_unavailable_state.seeMoreFontColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Call action bar UI configuration
Alignment of call action bar
com.unblu.conversation.call.actionbar.alignment
-
Type: String with allowed values:
-
end -
middle -
start
-
-
Default:
END -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Call action bar background angle
com.unblu.conversation.call.actionbar.backgroundAngle
-
Type: Integer
-
Default:
180 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
360
-
If more than one color is provided in "backgroundColors", the angle defines the direction of the fade. 0 points to the top of the action bar, 180 points to the bottom.
Call action bar background color
com.unblu.conversation.call.actionbar.backgroundColors
-
Type: List of complex colors
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Use multiple colors to create a gradient. Each color receives the same amount of space. Use the same color multiple times to increase its share. Specify the gradient’s direction with "backgroundAngle". Set to "transparent" to let a custom background shine through. If set to "transparent", make sure that "foreground" is set to "DARK" or "LIGHT", as "AUTO" won’t work in this case.
Display mode for "background replacement" action
com.unblu.conversation.call.actionbar.backgroundReplacementActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the "background replacement" action in the call action bar
Display mode for "closed caption" action
com.unblu.conversation.call.actionbar.closedCaptionActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Displayed in the call action bar of the Floating and Embedded visitor UIs
Display mode for "collapse call UI" action
com.unblu.conversation.call.actionbar.collapseActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the "collapse call UI" action in the call action bar
Display mode for "cycle camera" action
com.unblu.conversation.call.actionbar.cycleCameraActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_SHOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the "cycle camera" action in the call action bar
Call action bar divider color
com.unblu.conversation.call.actionbar.dividerColor
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used at the bottom of the action bar. Only relevant if "actionBarElevation" is set to "FLAT".
Call action bar elevation
com.unblu.conversation.call.actionbar.elevation
-
Type: String with allowed values:
-
elevated -
flat
-
-
Default:
FLAT -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"FLAT" displays a divider beneath the action bar and no shadow. "ELEVATED" displays a shadow beneath the action bar and no divider.
Call action bar foreground brightness
com.unblu.conversation.call.actionbar.foreground
-
Type: String with allowed values:
-
auto -
dark -
light
-
-
Default:
LIGHT -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
When set to "AUTO", the foreground color is selected based on the action bar’s background color to guarantee maximum contrast
Display mode for "open media settings" action
com.unblu.conversation.call.actionbar.mediaSettingsActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_SHOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the "open media settings" action in the call action bar
Display mode for "maximize/minimize call UI" action
com.unblu.conversation.call.actionbar.minMaxActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
SHOW_IF_POSSIBLE -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the "maximize/minimize call UI" action in the call action bar
Display mode for "personal dial into call" action
com.unblu.conversation.call.actionbar.personalDialInActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Displayed in the call action bar of the Floating and Embedded visitor UIs
Display mode for "pop out/pop in call UI" action
com.unblu.conversation.call.actionbar.popOutActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the "pop out/pop in call UI" action in the call action bar
Display mode for "take snapshot" action
com.unblu.conversation.call.actionbar.snapshotActionDisplayMode
-
Type: String with allowed values:
-
always_in_overflow -
always_show -
hidden -
show_if_possible
-
-
Default:
ALWAYS_IN_OVERFLOW -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
How to display the "take snapshot" action in the call action bar
Call shortcut configuration
Shortcut to toggle camera
com.unblu.conversation.call.shortcuts.toggleCamShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+e -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Make sure the shortcut isn’t already used by the browser itself and works on your keyboard layout.
Shortcut to toggle microphone
com.unblu.conversation.call.shortcuts.toggleMicShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+d -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Make sure the shortcut isn’t already used by the browser itself and works on your keyboard layout.
Shortcut to toggle video background replacement
com.unblu.conversation.call.shortcuts.toggleVideoBackgroundReplacementShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+b -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Make sure the shortcut isn’t already used by the browser itself and works on your keyboard layout.
Call UI configuration
Border radius of call UI buttons
com.unblu.conversation.call.borderRadiusCallButton
-
Type: Integer
-
Default:
100 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Height of closed caption container
com.unblu.conversation.call.closedCaptionContainerHeight
-
Type: Integer
-
Default:
224 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1 -
Maximum value:
640
-
Display timeout of closed caption
com.unblu.conversation.call.closedCaptionDisplayTimeoutSeconds
-
Type: Integer
-
Default:
10 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1 -
Maximum value:
1000
-
Time, in seconds, after which a closed caption label fades out. The caption may disappear earlier if a new caption is added before the timeout is reached.
Font size of closed caption name
com.unblu.conversation.call.closedCaptionNameTextSize
-
Type: Integer
-
Default:
14 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1 -
Maximum value:
64
-
Text color of closed captions
com.unblu.conversation.call.closedCaptionTextColor
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.colorVideoLabelForeground\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Font size of closed captions
com.unblu.conversation.call.closedCaptionTextSize
-
Type: Integer
-
Default:
20 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1 -
Maximum value:
64
-
Background color of active call link
com.unblu.conversation.call.colorActiveCallLinkBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.success\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Foreground color of active call link
com.unblu.conversation.call.colorActiveCallLinkForeground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Color of "accept call" button
com.unblu.conversation.call.colorCallAcceptButton
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.success\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Call UI background color
com.unblu.conversation.call.colorCallBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundInverse\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of "decline call" button
com.unblu.conversation.call.colorCallDeclineButton
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.error\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Call type" icon background color
com.unblu.conversation.call.colorCallTypeIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary400\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of audio indicator in videos
com.unblu.conversation.call.colorVideoAudioIndicator
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.success\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of video elements
com.unblu.conversation.call.colorVideoBackground
-
Type: Complex color
-
Default:
rgba(0,0,0,0.2) -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Only visible if the person isn’t sharing their camera
Background color of labels in videos
com.unblu.conversation.call.colorVideoLabelBackground
-
Type: Complex color
-
Default:
rgba(0,0,0,0.6) -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Foreground color of labels in videos
com.unblu.conversation.call.colorVideoLabelForeground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Default layout mode of video call participants
com.unblu.conversation.call.defaultVideoLayout
-
Type: String with allowed values:
-
auto -
horizontal -
vertical
-
-
Default:
AUTO -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Delay before displaying "call connecting" label
com.unblu.conversation.call.displayConnectingLabelDelay
-
Type: Integer
-
Default:
3000 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
60000
-
The label is displayed under the loading animation if connecting to an active call takes longer
Interval to display the next "call ringing" label
com.unblu.conversation.call.displayRingingLabelDelay
-
Type: Integer
-
Default:
15000 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
600000
-
The label is displayed in the outbound call UI if a call isn’t answered
Initial position of own video
com.unblu.conversation.call.initialLocalVideoPosition
-
Type: String with allowed values:
-
bottom_left -
bottom_right -
top_left -
top_right
-
-
Default:
BOTTOM_RIGHT -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Users can drag the video to a different position during the call
Delay for the ringing sound in the outbound call
com.unblu.conversation.call.outboundRingingDelay
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
60000
-
Gap between call participant videos
com.unblu.conversation.call.videoLayoutGap
-
Type: Integer
-
Default:
8 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
96
-
Margin of call participant video container
com.unblu.conversation.call.videoLayoutMargin
-
Type: Integer
-
Default:
8 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
96
-
The video container is the area that displays all remote video participants
Maximum ratio of video height to width
com.unblu.conversation.call.videoLayoutMaxRatio
-
Type: Float
-
Default:
1.5 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0.3 -
Maximum value:
3
-
The maximum ratio of height/width defines an upper bound. It ensures the video doesn’t become too high relative to its width.
Minimum ratio of video height to width
com.unblu.conversation.call.videoLayoutMinRatio
-
Type: Float
-
Default:
0.5625 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0.3 -
Maximum value:
3
-
The minimum ratio of height/width defines a lower bound. It ensures the video doesn’t become too wide relative to its height.
Video border radius for local participant’s video
com.unblu.conversation.call.videoLocalParticipantBorderRadius
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
200
-
Border radius for minimized video view
com.unblu.conversation.call.videoMinimizedBorderRadius
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
70
-
The value is interpreted as dp (for Android) or points (for iOS), respectively
Minimized video height (in px)
com.unblu.conversation.call.videoMinimizedHeight
-
Type: Integer
-
Default:
120 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
10 -
Maximum value:
360
-
Minimized video width (in px)
com.unblu.conversation.call.videoMinimizedWidth
-
Type: Integer
-
Default:
100 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
10 -
Maximum value:
360
-
Video border radius for remote participants
com.unblu.conversation.call.videoRemoteParticipantBorderRadius
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
200
-
Call action button style
"Hovered" background color
com.unblu.conversation.call.button.action.backgroundHover
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.call.button.action.backgroundNormal\}, $alpha: 0.05) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call action" button in "hovered" state
Normal background color
com.unblu.conversation.call.button.action.backgroundNormal
-
Type: Complex color
-
Default:
rgba(255,255,255,0.05) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call action" button in "normal" state
"Pressed" background color
com.unblu.conversation.call.button.action.backgroundPress
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.call.button.action.backgroundHover\}, $alpha: 0.05) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call action" button in "pressed" state
"Hovered" border color
com.unblu.conversation.call.button.action.borderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call action" button in "hovered" state
Normal border color
com.unblu.conversation.call.button.action.borderNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call action" button in "normal" state
"Pressed" border color
com.unblu.conversation.call.button.action.borderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call action" button in "pressed" state
Border width
com.unblu.conversation.call.button.action.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Border width of the "call action" button
"Hovered" foreground color
com.unblu.conversation.call.button.action.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.action.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call action" button in "hovered" state
Normal foreground color
com.unblu.conversation.call.button.action.foregroundNormal
-
Type: Complex color
-
Default:
rgba(255,255,255,0.6) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call action" button in "normal" state
"Pressed" foreground color
com.unblu.conversation.call.button.action.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.action.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call action" button in "pressed" state
Call toggle button style
"Hovered" background color
com.unblu.conversation.call.button.toggle.backgroundHover
-
Type: Complex color
-
Default:
rgba(255,255,255,0.05) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call toggle" button in "hovered" state
"Hovered" background color (active)
com.unblu.conversation.call.button.toggle.backgroundHoverActive
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.call.button.toggle.backgroundNormalActive\}, $alpha:-10%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call toggle" button in "hovered (active)" state
Normal background color
com.unblu.conversation.call.button.toggle.backgroundNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call toggle" button in "normal" state
Normal background color (active)
com.unblu.conversation.call.button.toggle.backgroundNormalActive
-
Type: Complex color
-
Default:
rgba(255,255,255) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call toggle" button in "normal (active)" state
"Pressed" background color
com.unblu.conversation.call.button.toggle.backgroundPress
-
Type: Complex color
-
Default:
rgba(255,255,255,0.1) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call toggle" button in "normal" state
"Pressed" background color (active)
com.unblu.conversation.call.button.toggle.backgroundPressActive
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.call.button.toggle.backgroundNormalActive\}, $alpha:-20%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "call toggle" button in "pressed (active)" state
"Hovered" border color
com.unblu.conversation.call.button.toggle.borderHover
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call toggle" button in "hovered" state
"Hovered" border color (active)
com.unblu.conversation.call.button.toggle.borderHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.backgroundHoverActive\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call toggle" button in "hovered (active)" state
Normal border color
com.unblu.conversation.call.button.toggle.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call toggle" button in "normal" state
Normal border color (active)
com.unblu.conversation.call.button.toggle.borderNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.backgroundNormalActive\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call toggle" button in "normal (active)" state
"Pressed" border color
com.unblu.conversation.call.button.toggle.borderPress
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call toggle" button in "pressed" state
"Pressed" border color (active)
com.unblu.conversation.call.button.toggle.borderPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.backgroundPressActive\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "call toggle" button in "pressed (active)" state
Border width
com.unblu.conversation.call.button.toggle.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Border width of the "call toggle" button
"Hovered" foreground color
com.unblu.conversation.call.button.toggle.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call toggle" button in "hovered" state
"Hovered" foreground color (active)
com.unblu.conversation.call.button.toggle.foregroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.foregroundNormalActive\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call toggle" button in "hovered (active)" state
Normal foreground color
com.unblu.conversation.call.button.toggle.foregroundNormal
-
Type: Complex color
-
Default:
rgba(255,255,255,0.5) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call toggle" button in "normal" state
Normal foreground color (active)
com.unblu.conversation.call.button.toggle.foregroundNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.colorCallBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call toggle" button in "normal (active)" state
"Pressed" foreground color
com.unblu.conversation.call.button.toggle.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call toggle" button in "pressed" state
"Pressed" foreground color (active)
com.unblu.conversation.call.button.toggle.foregroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.toggle.foregroundNormalActive\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "call toggle" button in "pressed (active)" state
Floating on video button style
"Hovered" background color
com.unblu.conversation.call.button.video.floating.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.video.floating.backgroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "floating on video" button in "hovered" state
Normal background color
com.unblu.conversation.call.button.video.floating.backgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.colorVideoLabelBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "floating on video" button in "normal" state
"Pressed" background color
com.unblu.conversation.call.button.video.floating.backgroundPress
-
Type: Complex color
-
Default:
change-color($\{com.unblu.conversation.call.button.video.floating.backgroundNormal\}, $alpha: 0.45) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "floating on video" button in "pressed" state
"Hovered" border color
com.unblu.conversation.call.button.video.floating.borderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "floating on video" button in "hovered" state
Normal border color
com.unblu.conversation.call.button.video.floating.borderNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "floating on video" button in "normal" state
"Pressed" border color
com.unblu.conversation.call.button.video.floating.borderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "floating on video" button in "pressed" state
Border width
com.unblu.conversation.call.button.video.floating.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Border width of the "floating on video" button
"Hovered" foreground color
com.unblu.conversation.call.button.video.floating.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.video.floating.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "floating on video" button in "hovered" state
Normal foreground color
com.unblu.conversation.call.button.video.floating.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.colorVideoLabelForeground\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "floating on video" button in "normal" state
"Pressed" foreground color
com.unblu.conversation.call.button.video.floating.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.button.video.floating.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "floating on video" button in "pressed" state
Desk context panel configuration
Default width of conversation context panel
com.unblu.conversation.contextpanel.defaultContextPanelWidth
-
Type: Integer
-
Default:
480 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
360 -
Maximum value:
1920
-
On small screens, the panel fills the available width on the device
Conversation context bar background color of "unread messages" notification badge
com.unblu.conversation.contextpanel.notificationBadgeBackgroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.error500\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Conversation context bar text color of "unread messages" notification badge
com.unblu.conversation.contextpanel.notificationBadgeForegroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Collaboration space UI
Color of "collaboration layer active" indicator
com.unblu.conversation.collabspace.colorLayerActiveIndicator
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.announcement\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Splash screen background color
com.unblu.conversation.collabspace.colorLayerLoadingSplashBackground
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.theme.color.gray050\}, $alpha: -0.1) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the splash screen when a collaboration layer is launched
Splash screen text color
com.unblu.conversation.collabspace.colorLayerLoadingSplashForeground
-
Type: String with allowed values:
-
announcement -
body -
dark -
error -
inverted -
inverted_mid -
link -
link_dark -
mid -
success -
warn
-
-
Default:
BODY -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the splash screen when a collaboration layer is launched
Icon background color on splash screen
com.unblu.conversation.collabspace.colorLayerLoadingSplashIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.announcement\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the splash screen when a collaboration layer is launched
Splash screen icon color
com.unblu.conversation.collabspace.colorLayerLoadingSplashIconForeground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the splash screen when a collaboration layer is launched
Splash screen loader color
com.unblu.conversation.collabspace.colorLayerLoadingSplashLoader
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral900\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the splash screen when a collaboration layer is launched
Capturing frame color
com.unblu.conversation.collabspace.colorVisitorCapturingFrame
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.success\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The capturing frame indicates to the participant that capturing, collaboration, or sharing is taking place
Minimum time to display splash screen
com.unblu.conversation.collabspace.minLayerLoadingSplashDisplayTime
-
Type: Integer
-
Default:
2000 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Capturing frame thickness
com.unblu.conversation.collabspace.visitorCapturingFrameWidth
-
Type: Integer
-
Default:
3 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The capturing frame indicates to the participant that capturing, collaboration, or sharing is taking place
Collaboration layer action button style
"Hovered" background color
com.unblu.conversation.collabspace.layer.action.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.backgroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer action" button in "hovered" state
"Hovered" background color (active)
com.unblu.conversation.collabspace.layer.action.backgroundHoverActive
-
Type: Complex color
-
Default:
change-color($\{com.unblu.theme.color.neutral700\},$alpha: 0.32) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer action" button in "hovered (active)" state
Normal background color
com.unblu.conversation.collabspace.layer.action.backgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.backgroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer action" button in "normal" state
Normal background color (active)
com.unblu.conversation.collabspace.layer.action.backgroundNormalActive
-
Type: Complex color
-
Default:
change-color($\{com.unblu.theme.color.neutral700\},$alpha: 0.24) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer action" button in "normal (active)" state
"Pressed" background color
com.unblu.conversation.collabspace.layer.action.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.backgroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer action" button in "pressed" state
"Pressed" background color (active)
com.unblu.conversation.collabspace.layer.action.backgroundPressActive
-
Type: Complex color
-
Default:
change-color($\{com.unblu.theme.color.neutral700\},$alpha: 0.40) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer action" button in "pressed (active)" state
"Hovered" border color
com.unblu.conversation.collabspace.layer.action.borderHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.borderHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer action" button in "hovered" state
"Hovered" border color (active)
com.unblu.conversation.collabspace.layer.action.borderHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.borderHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer action" button in "hovered (active)" state
Normal border color
com.unblu.conversation.collabspace.layer.action.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.borderNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer action" button in "normal" state
Normal border color (active)
com.unblu.conversation.collabspace.layer.action.borderNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.borderNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer action" button in "normal (active)" state
"Pressed" border color
com.unblu.conversation.collabspace.layer.action.borderPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.borderPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer action" button in "pressed" state
"Pressed" border color (active)
com.unblu.conversation.collabspace.layer.action.borderPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.borderPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer action" button in "pressed (active)" state
Border width
com.unblu.conversation.collabspace.layer.action.borderWidth
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Border width of the "collaboration layer action" button
"Hovered" foreground color
com.unblu.conversation.collabspace.layer.action.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.foregroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer action" button in "hovered" state
Hover foreground color (active)
com.unblu.conversation.collabspace.layer.action.foregroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.foregroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer action" button in "hovered (active)" state
Normal foreground color
com.unblu.conversation.collabspace.layer.action.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer action" button in "normal" state
Normal foreground color (active)
com.unblu.conversation.collabspace.layer.action.foregroundNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer action" button in "normal (active)" state
"Pressed" foreground color
com.unblu.conversation.collabspace.layer.action.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.foregroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer action" button in "pressed" state
"Pressed" foreground color (active)
com.unblu.conversation.collabspace.layer.action.foregroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.flat.secondary.foregroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer action" button in "pressed (active)" state
Collaboration layer button style
"Hovered" background color
com.unblu.conversation.collabspace.layer.button.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.secondary.backgroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer" button in "hovered" state
"Hovered" background color (active)
com.unblu.conversation.collabspace.layer.button.backgroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer" button in "hovered (active)" state
Normal background color
com.unblu.conversation.collabspace.layer.button.backgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.secondary.backgroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer" button in "normal" state
Normal background color (active)
com.unblu.conversation.collabspace.layer.button.backgroundNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer" button in "normal (active)" state
"Pressed" background color
com.unblu.conversation.collabspace.layer.button.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.secondary.backgroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer" button in "pressed" state
"Pressed" background color (active)
com.unblu.conversation.collabspace.layer.button.backgroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "collaboration layer" button in "pressed (active)" state
"Hovered" border color
com.unblu.conversation.collabspace.layer.button.borderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer" button in "hovered" state
"Hovered" border color (active)
com.unblu.conversation.collabspace.layer.button.borderHoverActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer" button in "hovered (active)" state
Normal border color
com.unblu.conversation.collabspace.layer.button.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray200\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer" button in "normal" state
Normal border color (active)
com.unblu.conversation.collabspace.layer.button.borderNormalActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer" button in "normal (active)" state
"Pressed" border color
com.unblu.conversation.collabspace.layer.button.borderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer" button in "pressed" state
"Pressed" border color (active)
com.unblu.conversation.collabspace.layer.button.borderPressActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "collaboration layer" button in "pressed (active)" state
Border width
com.unblu.conversation.collabspace.layer.button.borderWidth
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Border width of the "collaboration layer" button
"Hovered" foreground color
com.unblu.conversation.collabspace.layer.button.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.secondary.foregroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer" button in "hovered" state
"Hovered" foreground color (active)
com.unblu.conversation.collabspace.layer.button.foregroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer" button in "hovered (active)" state
Normal foreground color
com.unblu.conversation.collabspace.layer.button.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.secondary.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer" button in "normal" state
Normal foreground color (active)
com.unblu.conversation.collabspace.layer.button.foregroundNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer" button in "normal (active)" state
"Pressed" foreground color
com.unblu.conversation.collabspace.layer.button.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.secondary.foregroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer" button in "pressed" state
"Pressed" foreground color (active)
com.unblu.conversation.collabspace.layer.button.foregroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "collaboration layer" button in "pressed (active)" state
File management UI
Maximum file size for image preview
com.unblu.conversation.file.autoLoadImagePreviewMaxBytes
-
Type: Integer
-
Default:
2000000 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Constraints:
-
Minimum value:
0
-
Maximum size, in bytes, up to which image previews are loaded. All images greater than the specified size are not displayed as preview.
Background color of conversation files list
com.unblu.conversation.file.fileListBackgroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my file progress bar
com.unblu.conversation.file.myFileProgressBackgroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary300\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Foreground color of my file progress bar
com.unblu.conversation.file.myFileProgressForegroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of other people’s file progress bar
com.unblu.conversation.file.otherFileProgressBackgroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary300\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Foreground color of other people’s file progress bar
com.unblu.conversation.file.otherFileProgressForegroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.secondary700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Meeting UI configuration
Meeting UI background color
com.unblu.conversation.meetingui.colorMeetingUiBackground
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.call.colorCallBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Messaging shortcut configuration
Shortcut for opening WhatsApp templates dialog
com.unblu.conversation.messaging.shortcuts.openWhatsAppTemplateDialogShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+shift+t -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut for opening the WhatsApp template selection dialog. Make sure it is not already used by the browser itself.
Shortcut to toggle messaging mode
com.unblu.conversation.messaging.shortcuts.toggleMessagingModeShortcut
-
Type: Keyboard shortcut
-
Default:
$mod+m -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Used to switch between public and internal messaging mode. Make sure the shortcut isn’t already used by the browser and works with your keyboard layout.
Messaging UI
Message border radius
com.unblu.conversation.messaging.ui.borderRadiusMsg
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The radius is applied to the corners of the message not pointing towards the avatar. The default value is that of the border radius component in the general UI configuration.
Message tip border radius
com.unblu.conversation.messaging.ui.borderRadiusMsgTip
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Used for the message’s corner closest to the avatar
Width of bot thread vertical grouping line
com.unblu.conversation.messaging.ui.botThreadLineWidth
-
Type: Integer
-
Default:
2 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
The line groups all the messages within a bot thread block. The value is specified in pixels.
Internal message input cursor color
com.unblu.conversation.messaging.ui.caretColorInternalMessageInput
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.textColorInternalMessageInput\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The text input cursor is also referred to as the "insertion caret"
Public message input cursor color
com.unblu.conversation.messaging.ui.caretColorMessageInput
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.textColorMessageInput\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The text input cursor is also referred to as the "insertion caret"
Threshold for "remaining characters" hint
com.unblu.conversation.messaging.ui.charactersRemainingHintThreshold
-
Type: Integer
-
Default:
200 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
3
-
When the number of remaining characters drops below the value defined here, Unblu displays the "remaining characters" hint
Detect and display URLs as links in conversation messages
com.unblu.conversation.messaging.ui.chatMessageShowUrlAsLink
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Note that explicit links in Markdown messages are always displayed as links
Color of bot thread grouping line
com.unblu.conversation.messaging.ui.colorBotThreadLine
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray100\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of status icons in bot thread
com.unblu.conversation.messaging.ui.colorBotThreadStatusIcon
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Messaging UI background color
com.unblu.conversation.messaging.ui.colorChatBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundMid\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of input field for internal messages
com.unblu.conversation.messaging.ui.colorInternalMessageInputBackground
-
Type: Complex color
-
Default:
#fffae8 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of "delivered"/"read" ticks for internal messages
com.unblu.conversation.messaging.ui.colorInternalMsgStateTick
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of "delivered"/"unread" ticks for internal messages
com.unblu.conversation.messaging.ui.colorInternalMsgStateTickUnread
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray400\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of "typing indicator dot" animation for internal messages
com.unblu.conversation.messaging.ui.colorInternalTypingIndicatorForeground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of input field for public messages
com.unblu.conversation.messaging.ui.colorMessageInputBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of "delivered"/"read" ticks
com.unblu.conversation.messaging.ui.colorMsgStateTick
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of "delivered"/"unread" ticks
com.unblu.conversation.messaging.ui.colorMsgStateTickUnread
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray400\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my internal messages
com.unblu.conversation.messaging.ui.colorMyInternalMsgBackground
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.colorInternalMessageInputBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my internal messages when sending message failed
com.unblu.conversation.messaging.ui.colorMyInternalMsgBackgroundFailed
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.messaging.ui.colorMyInternalMsgBackground\}, $alpha: -0.4) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my internal messages (hovered)
com.unblu.conversation.messaging.ui.colorMyInternalMsgBackgroundHovered
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorMyInternalMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my internal messages (pressed)
com.unblu.conversation.messaging.ui.colorMyInternalMsgBackgroundPressed
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorMyInternalMsgBackgroundHovered\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of my internal messages
com.unblu.conversation.messaging.ui.colorMyInternalMsgBorder
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of reply to my internal message reply
com.unblu.conversation.messaging.ui.colorMyInternalMsgReplyBackground
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorMyInternalMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Background color of my public sent messages
com.unblu.conversation.messaging.ui.colorMyMsgBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my public messages when sending message failed
com.unblu.conversation.messaging.ui.colorMyMsgBackgroundFailed
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.messaging.ui.colorMyMsgBackground\}, $alpha: -0.4) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my public messages (hovered)
com.unblu.conversation.messaging.ui.colorMyMsgBackgroundHovered
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorMyMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of my public messages (pressed)
com.unblu.conversation.messaging.ui.colorMyMsgBackgroundPressed
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorMyMsgBackgroundHovered\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of my sent messages
com.unblu.conversation.messaging.ui.colorMyMsgBorder
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The default color is a light version of the primary color
Background color of reply to my public message
com.unblu.conversation.messaging.ui.colorMyMsgReplyBackground
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorMyMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Background color of internal messages from others
com.unblu.conversation.messaging.ui.colorOtherInternalMsgBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of internal messages from others (hovered)
com.unblu.conversation.messaging.ui.colorOtherInternalMsgBackgroundHovered
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorOtherInternalMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of internal messages from others (pressed)
com.unblu.conversation.messaging.ui.colorOtherInternalMsgBackgroundPressed
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorOtherInternalMsgBackgroundHovered\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of internal messages from others
com.unblu.conversation.messaging.ui.colorOtherInternalMsgBorder
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorInternalMessageInputBackground\}, $lightness: -45%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of reply to internal message from others
com.unblu.conversation.messaging.ui.colorOtherInternalMsgReplyBackground
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.theme.color.backgroundLight\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Background color of public messages from others
com.unblu.conversation.messaging.ui.colorOtherMsgBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of public messages from others (hovered)
com.unblu.conversation.messaging.ui.colorOtherMsgBackgroundHovered
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorOtherMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of public messages from others (pressed)
com.unblu.conversation.messaging.ui.colorOtherMsgBackgroundPressed
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorOtherMsgBackgroundHovered\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of messages from others
com.unblu.conversation.messaging.ui.colorOtherMsgBorder
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray100\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of reply to public message from others
com.unblu.conversation.messaging.ui.colorOtherMsgReplyBackground
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.theme.color.backgroundLight\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Background color of my internal message being replied to
com.unblu.conversation.messaging.ui.colorReplyingToInternalMsgBackgroundInput
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorMyInternalMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message being replied to is displayed above the input field
Background color of my public message being replied to
com.unblu.conversation.messaging.ui.colorReplyingToMsgBackgroundInput
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundMid\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message being replied is displayed above the input field
Background color of internal system messages
com.unblu.conversation.messaging.ui.colorSystemInternalMsgBackground
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of internal system messages (hovered)
com.unblu.conversation.messaging.ui.colorSystemInternalMsgBackgroundHovered
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorSystemMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of internal system messages
com.unblu.conversation.messaging.ui.colorSystemInternalMsgBackgroundPressed
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorSystemMsgBackgroundHovered\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of internal system messages
com.unblu.conversation.messaging.ui.colorSystemInternalMsgBorder
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of public system messages
com.unblu.conversation.messaging.ui.colorSystemMsgBackground
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of public system messages (hovered)
com.unblu.conversation.messaging.ui.colorSystemMsgBackgroundHovered
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorSystemMsgBackground\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of public system messages (pressed)
com.unblu.conversation.messaging.ui.colorSystemMsgBackgroundPressed
-
Type: Complex color
-
Default:
scale-color($\{com.unblu.conversation.messaging.ui.colorSystemMsgBackgroundHovered\}, $lightness: -5%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of public system messages
com.unblu.conversation.messaging.ui.colorSystemMsgBorder
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color of "typing indicator dot" animation
com.unblu.conversation.messaging.ui.colorTypingIndicatorForeground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "copy" action
com.unblu.conversation.messaging.ui.copyActionSortOrder
-
Type: Integer
-
Default:
10 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "delete" action
com.unblu.conversation.messaging.ui.deleteActionSortOrder
-
Type: Integer
-
Default:
30 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "download" action
com.unblu.conversation.messaging.ui.downloadActionSortOrder
-
Type: Integer
-
Default:
20 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Avatar position on message group
com.unblu.conversation.messaging.ui.groupAvatarPosition
-
Type: String with allowed values:
-
all -
first -
last
-
-
Default:
LAST -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message that the avatar should be displayed on in a group of messages from the same participant
Threshold for grouping messages
com.unblu.conversation.messaging.ui.groupMessagesThreshold
-
Type: Integer
-
Default:
120000 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The threshold is specified in milliseconds. All successive messages from the same sender within the given threshold are grouped together.
Border color of empty internal message input field
com.unblu.conversation.messaging.ui.internalMessageInputBorderColor
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The value is only applied when the text input field isn’t in focus
Border color of internal message input field when errors occur
com.unblu.conversation.messaging.ui.internalMessageInputBorderColorError
-
Type: Complex color
-
Default:
$\{com.unblu.theme.input.borderColorError\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of internal message input field when in focus
com.unblu.conversation.messaging.ui.internalMessageInputBorderColorFocus
-
Type: Complex color
-
Default:
$\{com.unblu.theme.input.borderColorFocus\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The value is applied irrespective of whether the input field has content or not
Border color of internal message input field with content
com.unblu.conversation.messaging.ui.internalMessageInputBorderColorNonEmpty
-
Type: Complex color
-
Default:
$\{com.unblu.theme.input.borderColor\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The value is only applied when the text input field has content but isn’t in focus
Internal message input divider color
com.unblu.conversation.messaging.ui.internalMessageInputDividerColor
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The color of the divider above the message input field for internal messages
Internal message input divider size (in px)
com.unblu.conversation.messaging.ui.internalMessageInputDividerSize
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The size in pixels of the divider above the message input field for internal messages
Image alignment in list messages
com.unblu.conversation.messaging.ui.listMessageImageAlignment
-
Type: String with allowed values:
-
left -
right
-
-
Default:
RIGHT -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Possible values are LEFT and RIGHT. The default value is RIGHT.
Border color of empty public message input field
com.unblu.conversation.messaging.ui.messageInputBorderColor
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The value is only applied when the text input field isn’t in focus
Border color of public message input field when errors occur
com.unblu.conversation.messaging.ui.messageInputBorderColorError
-
Type: Complex color
-
Default:
$\{com.unblu.theme.input.borderColorError\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of public message input field when in focus
com.unblu.conversation.messaging.ui.messageInputBorderColorFocus
-
Type: Complex color
-
Default:
$\{com.unblu.theme.input.borderColorFocus\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The value is applied irrespective of whether the input field has content or not
Border color of public message input field with content
com.unblu.conversation.messaging.ui.messageInputBorderColorNonEmpty
-
Type: Complex color
-
Default:
$\{com.unblu.theme.input.borderColor\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The value is applied when the text input field has content but isn’t in focus
Border radius of message input field
com.unblu.conversation.messaging.ui.messageInputBorderRadius
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Border radius of the message input field
Messaging input display mode
com.unblu.conversation.messaging.ui.messageInputDisplayMode
-
Type: String with allowed values:
-
auto -
horizontal -
stacked
-
-
Default:
AUTO -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Defines how the "send", "canned response", and "upload" buttons are positioned relative to the text input field. If set to HORIZONTAL, the buttons are positioned to the right of the text input field. If set to STACKED, the buttons are positioned below the text input field. If set to AUTO, the buttons are positioned below or to the right of the text input field, depending on the height of the chat panel. The height of the chat panel that triggers moving the buttons is configurable.
Minimum height before switching display mode
com.unblu.conversation.messaging.ui.messageInputDisplayModeAutoThreshold
-
Type: Integer
-
Default:
800 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
100 -
Maximum value:
10000
-
If the messaging input display mode is set to AUTO, the buttons appear in STACKED mode (that is, below the text input field) if the height of the chat panel is greater than the value specified here. If the height of the chat panel is smaller, the buttons are displayed in HORIZONTAL mode.
Message input divider color
com.unblu.conversation.messaging.ui.messageInputDividerColor
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The color of the divider above the message input field
Message input divider size (in px)
com.unblu.conversation.messaging.ui.messageInputDividerSize
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The size in pixels of the divider above the message input field
Maximum height of message input field in HORIZONTAL display mode
com.unblu.conversation.messaging.ui.messageInputMaxHeightHorizontal
-
Type: Integer
-
Default:
120 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
2400
-
The height of the input field increases to accommodate the text entered until the height specified here. The height is specified in pixels. For information about the different display modes, refer to the description of "messaging input display mode".
Maximum height of message input field in STACKED display mode
com.unblu.conversation.messaging.ui.messageInputMaxHeightStacked
-
Type: Integer
-
Default:
120 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
2400
-
The height of the input field increases to accommodate the text entered until the height specified here. The height is specified in pixels. For information about the different display modes, refer to the description of "messaging input display mode".
Minimum height of desktop message input field in HORIZONTAL display mode
com.unblu.conversation.messaging.ui.messageInputMinHeightDesktopHorizontal
-
Type: Integer
-
Default:
32 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
1200
-
The height is specified in pixels. For information about the different display modes, refer to the description of "messaging input display mode".
Minimum height of desktop message input field in STACKED display mode
com.unblu.conversation.messaging.ui.messageInputMinHeightDesktopStacked
-
Type: Integer
-
Default:
60 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
1200
-
The height is specified in pixels. For information about the different display modes, refer to the description of "messaging input display mode".
Minimum height of mobile message input field in HORIZONTAL display mode
com.unblu.conversation.messaging.ui.messageInputMinHeightMobileHorizontal
-
Type: Integer
-
Default:
40 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
256
-
The height is specified in pixels. For information about the different display modes, refer to the description of "messaging input display mode".
Minimum height of mobile message input field in STACKED display mode
com.unblu.conversation.messaging.ui.messageInputMinHeightMobileStacked
-
Type: Integer
-
Default:
48 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
256
-
The height is specified in pixels. For information about the different display modes, refer to the description of "messaging input display mode".
"Send message" trigger
com.unblu.conversation.messaging.ui.messageInputSendBehavior
-
Type: String with allowed values:
-
on_enter -
on_shift_enter
-
-
Default:
ON_ENTER -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The keyboard input to send a message on. Possible values are ENTER and SHIFT + ENTER. The key combination not selected creates a new line in the message.
Minimum width for each multiple choice option button
com.unblu.conversation.messaging.ui.multiChoiceButtonMinWidth
-
Type: Integer
-
Default:
48 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
16
-
Number of multiple choice option buttons to display
com.unblu.conversation.messaging.ui.multiChoiceMaxVisibleButtons
-
Type: Integer
-
Default:
6 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
If the number of multiple-choice option buttons is greater than the number specified here, the remaining options are grouped under the "More" button
Number of initially displayed lines of text per message
com.unblu.conversation.messaging.ui.numberInitiallyDisplayedLinesPerMessage
-
Type: Integer
-
Default:
18 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
2 -
Maximum value:
400
-
If a chat message exceeds the maximum number of initially displayed lines the additional lines will be hidden and can be revealed through a button displayed under the text
Number of initially displayed messages
com.unblu.conversation.messaging.ui.numberInitiallyDisplayedMessages
-
Type: Integer
-
Default:
100 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
50 -
Maximum value:
1000
-
Applied to the message view when a conversation is opened. Additional messages are displayed when the user scrolls to the top of the message list. The minimum value is 50.
Number of additional messages displayed when scrolling to top
com.unblu.conversation.messaging.ui.numberOfAdditionalMessagesDisplayedWhenScrolledToTop
-
Type: Integer
-
Default:
50 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
10 -
Maximum value:
1000
-
The minimum value is 10
Paragraph bottom margin (in px)
com.unblu.conversation.messaging.ui.paragraphMarginBottom
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The value is applied to the bottom of paragraphs in a message
Sort order for "reply" action
com.unblu.conversation.messaging.ui.replyActionSortOrder
-
Type: Integer
-
Default:
10 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "start co-browsing" action
com.unblu.conversation.messaging.ui.startCobrowsingActionSortOrder
-
Type: Integer
-
Default:
10 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color used in input field for internal messages
com.unblu.conversation.messaging.ui.textColorInternalMessageInput
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Header text color of internal messages
com.unblu.conversation.messaging.ui.textColorInternalMsgHeader
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of text input field for public messages
com.unblu.conversation.messaging.ui.textColorMessageInput
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Message header text color
com.unblu.conversation.messaging.ui.textColorMsgHeader
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of body of my internal messages
com.unblu.conversation.messaging.ui.textColorMyInternalMsgBody
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Link color in own internal messages
com.unblu.conversation.messaging.ui.textColorMyInternalMsgLink
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of reply to my internal message
com.unblu.conversation.messaging.ui.textColorMyInternalMsgReply
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.textColorMyInternalMsgBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Text color of body of my messages
com.unblu.conversation.messaging.ui.textColorMyMsgBody
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of links in my messages
com.unblu.conversation.messaging.ui.textColorMyMsgLink
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of reply to my public message
com.unblu.conversation.messaging.ui.textColorMyMsgReply
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.textColorMyMsgBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Text color of body of internal messages from others
com.unblu.conversation.messaging.ui.textColorOtherInternalMsgBody
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of links in internal messages from others
com.unblu.conversation.messaging.ui.textColorOtherInternalMsgLink
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of reply to internal message from others
com.unblu.conversation.messaging.ui.textColorOtherInternalMsgReply
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.textColorOtherInternalMsgBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Text color of body of messages from others
com.unblu.conversation.messaging.ui.textColorOtherMsgBody
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of links in messages from others
com.unblu.conversation.messaging.ui.textColorOtherMsgLink
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of reply to public message from others
com.unblu.conversation.messaging.ui.textColorOtherMsgReply
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.textColorOtherMsgBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message replied to is displayed above the reply in the message list
Text color of public messages from others being replied to
com.unblu.conversation.messaging.ui.textColorReplyingToInternalMsgInput
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message being replied to is displayed above the input field
Text color of public messages from others being replied to
com.unblu.conversation.messaging.ui.textColorReplyingToMsgInput
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The message being replied to is displayed above the input field
Text color of internal system message body
com.unblu.conversation.messaging.ui.textColorSystemInternalMsgBody
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of links in internal system messages
com.unblu.conversation.messaging.ui.textColorSystemInternalMsgLink
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
System message body text color
com.unblu.conversation.messaging.ui.textColorSystemMsgBody
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of links in system messages
com.unblu.conversation.messaging.ui.textColorSystemMsgLink
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Header text size of internal messages
com.unblu.conversation.messaging.ui.textSizeInternalMsgHeader
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Input text size for public messages
com.unblu.conversation.messaging.ui.textSizeMessageInput
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
On iPhones, a minimum size of 16px is enforced to avoid issues caused by Safari’s auto-zoom behavior.
H1 heading size (in px)
com.unblu.conversation.messaging.ui.textSizeMsgBodyH1
-
Type: Integer
-
Default:
18 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Applied to Markdown H1 headings in the message body
H2 heading size (in px)
com.unblu.conversation.messaging.ui.textSizeMsgBodyH2
-
Type: Integer
-
Default:
16 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Applied to Markdown H2 headings in the message body
H3 heading size (in px)
com.unblu.conversation.messaging.ui.textSizeMsgBodyH3
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Applied to Markdown H3 headings in the message body
Message header text size
com.unblu.conversation.messaging.ui.textSizeMsgHeader
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Text size for body of my internal messages
com.unblu.conversation.messaging.ui.textSizeMyInternalMsgBody
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Text size for my messages
com.unblu.conversation.messaging.ui.textSizeMyMsgBody
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Text size for body of internal messages from others
com.unblu.conversation.messaging.ui.textSizeOtherInternalMsgBody
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Text size for messages from others
com.unblu.conversation.messaging.ui.textSizeOtherMsgBody
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Text size of internal system message body
com.unblu.conversation.messaging.ui.textSizeSystemInternalMsgBody
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Text size of system message body
com.unblu.conversation.messaging.ui.textSizeSystemMsgBody
-
Type: Integer
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
8
-
Color of "rating star" icon button
com.unblu.core.client.conversation.messaging.MessagingUiConfig.ratingIconColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.warning\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
QueueStatusIndicator
"Send internal message" button configuration
"Hovered" background color
com.unblu.conversation.messaging.ui.send_internal_message_button.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.backgroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the background of the "send internal message" button in "hovered" state
Normal background color
com.unblu.conversation.messaging.ui.send_internal_message_button.backgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.backgroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "send internal message" button in "normal" state
"Pressed" background color
com.unblu.conversation.messaging.ui.send_internal_message_button.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.backgroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "send internal message" button in "pressed" state
"Hovered" border color
com.unblu.conversation.messaging.ui.send_internal_message_button.borderHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.borderHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "send internal message" button in "hovered" state
Normal border color
com.unblu.conversation.messaging.ui.send_internal_message_button.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.borderNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "send internal message" button in "normal" state
"Pressed" border color
com.unblu.conversation.messaging.ui.send_internal_message_button.borderPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.borderPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "send internal message" button in "pressed" state
Border width
com.unblu.conversation.messaging.ui.send_internal_message_button.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border width of the "send internal message" button
"Hovered" foreground color
com.unblu.conversation.messaging.ui.send_internal_message_button.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.foregroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send internal message" button in "hovered" state
Normal foreground color
com.unblu.conversation.messaging.ui.send_internal_message_button.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send internal message" button in "normal" state
"Pressed" foreground color
com.unblu.conversation.messaging.ui.send_internal_message_button.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.foregroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send internal message" button in "pressed" state
"Send public message" button configuration
"Hovered" background color
com.unblu.conversation.messaging.ui.send_public_message_button.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.backgroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "send public message" button in "hovered" state
Normal background color
com.unblu.conversation.messaging.ui.send_public_message_button.backgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.backgroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "send public message" button in "normal" state
"Pressed" background color
com.unblu.conversation.messaging.ui.send_public_message_button.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.backgroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "send public message" button in "pressed" state
"Hovered" border color
com.unblu.conversation.messaging.ui.send_public_message_button.borderHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.borderHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send public message" button in "hovered" state
Normal border color
com.unblu.conversation.messaging.ui.send_public_message_button.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.borderNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of the "send public message" button in "normal" state
"Pressed" border color
com.unblu.conversation.messaging.ui.send_public_message_button.borderPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.borderPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send public message" button in "pressed" state
Border width
com.unblu.conversation.messaging.ui.send_public_message_button.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border width of the "send public message" button
"Hovered" foreground color
com.unblu.conversation.messaging.ui.send_public_message_button.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.foregroundHover\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send public message" button in "hovered" state
Normal foreground color
com.unblu.conversation.messaging.ui.send_public_message_button.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.foregroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send public message" button in "normal" state
"Pressed" foreground color
com.unblu.conversation.messaging.ui.send_public_message_button.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.button.primary.foregroundPress\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of the "send public message" button in "pressed" state
WhatsApp24HWindowExpiredWidget
24-hour window buffer
com.unblu.conversation.messaging.ui.whastapp.twentyfourHourWindowBuffer
-
Type: Integer
-
Default:
900000 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Buffer time, in milliseconds, subtracted from the WhatsApp 24-hour window. The buffer allows the 24-hour window to expire sooner in Unblu, to account for potential timing errors or inaccuracies in Unblu’s time tracking compared to WhatsApp’s internal 24-hour window.
Quick reply UI
"Hovered" background color
com.unblu.conversation.messaging.ui.quickreply.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.messaging.ui.colorMyMsgBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Normal background color
com.unblu.conversation.messaging.ui.quickreply.backgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Pressed" background color
com.unblu.conversation.messaging.ui.quickreply.backgroundPress
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.messaging.ui.quickreply.backgroundHover\},$lightness: -8%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Hovered" border color
com.unblu.conversation.messaging.ui.quickreply.borderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Normal border color
com.unblu.conversation.messaging.ui.quickreply.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary200\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Pressed" border color
com.unblu.conversation.messaging.ui.quickreply.borderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border width
com.unblu.conversation.messaging.ui.quickreply.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
"Hovered" foreground color
com.unblu.conversation.messaging.ui.quickreply.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Normal foreground color
com.unblu.conversation.messaging.ui.quickreply.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Pressed" foreground color
com.unblu.conversation.messaging.ui.quickreply.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Style used for "quick reply" overflow button
com.unblu.conversation.messaging.ui.quickreply.overflowButtonStyle
-
Type: String with allowed values:
-
button_group -
critical_primary -
critical_secondary -
flat_inverse -
flat_primary -
flat_secondary -
primary -
secondary -
success
-
-
Default:
FLAT_SECONDARY -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Person actions configuration
Sort order for "change assignee" person action
com.unblu.conversation.person.action.ui.changeAssigneeActionSortOrder
-
Type: Integer
-
Default:
20 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "change nickname" person action
com.unblu.conversation.person.action.ui.changeNicknameActionSortOrder
-
Type: Integer
-
Default:
30 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "hide/unhide participation" person action
com.unblu.conversation.person.action.ui.changeParticipationVisibilityActionSortOrder
-
Type: Integer
-
Default:
10 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Sort order for "create new conversation" person action
com.unblu.conversation.person.action.ui.createNewConversationActionSortOrder
-
Type: Integer
-
Default:
20 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Closed conversation configuration
Logo on "conversation closed" page
com.unblu.desk.conversation.closed.logo
-
Type: String with allowed values:
-
account_avatar -
brand_logo -
brand_logo_inverse -
named_area_avatar -
none
-
-
Default:
BRAND_LOGO -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The logo is displayed at the top of "conversation closed" page. Do not use the NAMED_AREA_AVATAR logo, as it would always fall back to ACCOUNT_AVATAR anyway.
"Individual UI toggle" configuration
"Hovered" background color
com.unblu.conversation.individualui.sidebar.togglebutton.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.conversation.individualui.sidebar.togglebutton.backgroundNormal\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the "toggle Individual UI" button displayed in Agent Desk conversations in "hovered" state
Normal background color
com.unblu.conversation.individualui.sidebar.togglebutton.backgroundNormal
-
Type: Complex color
-
Default:
#ffffff -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the "toggle Individual UI" button displayed in Agent Desk conversations in "normal" state
"Pressed" background color
com.unblu.conversation.individualui.sidebar.togglebutton.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the "toggle Individual UI" button displayed in Agent desk conversations in "pressed" state
"Hovered" border color
com.unblu.conversation.individualui.sidebar.togglebutton.borderHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray200\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of the "toggle Individual UI" button displayed in Agent Desk conversations in "hovered" state
Normal border color
com.unblu.conversation.individualui.sidebar.togglebutton.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray200\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of the "toggle Individual UI" button displayed in Agent Desk conversations in "normal" state
"Pressed" border color
com.unblu.conversation.individualui.sidebar.togglebutton.borderPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray200\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of the "toggle Individual UI" button displayed in Agent desk conversations in "pressed" state
Border radius
com.unblu.conversation.individualui.sidebar.togglebutton.borderRadius
-
Type: Integer
-
Default:
32 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Border radius of the "toggle Individual UI" button in the Agent Desk conversations
Agent desk conversation individual UI toggle button style: Border width
com.unblu.conversation.individualui.sidebar.togglebutton.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
"Hovered" foreground color
com.unblu.conversation.individualui.sidebar.togglebutton.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Foreground color of the "toggle Individual UI" button displayed in Agent Desk conversations in "hovered" state
Normal foreground color
com.unblu.conversation.individualui.sidebar.togglebutton.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Foreground color of the "toggle Individual UI" button displayed in Agent Desk conversations in "normal" state
"Pressed" foreground color
com.unblu.conversation.individualui.sidebar.togglebutton.foregroundPress
-
Type: Complex color
-
Default:
adjust-color($\{com.unblu.conversation.individualui.sidebar.togglebutton.foregroundHover\},$lightness: -10%) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Foreground color of the "toggle Individual UI" button displayed in Agent desk conversations in "pressed" state
Notification badge background color
com.unblu.conversation.individualui.sidebar.togglebutton.notificationBadgeColor
-
Type: Complex color
-
Default:
$\{com.unblu.ui.notificationbadge.notificationBadgeBackgroundColor\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the "unread message" notification badge
Login configuration
Redirect URL after logout
com.unblu.core.client.core.LoginConfiguration.externalPostLogoutUrl
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
URL that the system should redirect users to after they have logged out. If not set, the system redirects users to the login page.
Conversation template service
Allow starting chat invite conversations
com.unblu.agent.conversationtemplate.allowStartChatInviteConversations
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Allows agents to start conversations with the initial engagement type "chat invite" from the "Start conversation" menu.
Allow starting chat PIN conversations
com.unblu.agent.conversationtemplate.allowStartChatPinConversations
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Allows agents to start conversations with the initial engagement type "chat PIN" from the "Start conversation" menu.
PersonSearchConfiguration
Only show visitors with complete username match
com.unblu.person.search.matchCompleteUsername
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Only relevant if the search fields includes the username. The configuration property doesn’t affect searches made with API calls.
Person fields used to search for visitors in UI
com.unblu.person.search.searchVisitorFields
-
Type: List of string with allowed values:s
-
email -
first_name -
last_name -
nickname -
source_id -
username
-
-
Default:
FIRST_NAME, LAST_NAME, NICKNAME, USERNAME, EMAIL, SOURCE_ID -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The configuration property doesn’t affect searches made with API calls
Queue icon configuration
Item icon background color for agent forwardings
com.unblu.queue.ui.agentForwardingIconBackground
-
Type: Simple color
-
Default:
#ffc1cb -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk queue and inbox
Item icon background color for agent invitations
com.unblu.queue.ui.agentInvitationIconBackground
-
Type: Simple color
-
Default:
#fff0c2 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk queue and inbox
Item icon background color for incoming audio call requests
com.unblu.queue.ui.audioCallIconBackground
-
Type: Simple color
-
Default:
#c4f1b5 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk queue and inbox
Item icon background color for incoming chat requests
com.unblu.queue.ui.chatIconBackground
-
Type: Simple color
-
Default:
#e9bde0 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk queue and inbox
Item icon background color for incoming co-browsing requests
com.unblu.queue.ui.cobrowsingIconBackground
-
Type: Simple color
-
Default:
#fecfb9 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk queue and inbox
Item icon background color for deputy delegations
com.unblu.queue.ui.deputyDelegationIconBackground
-
Type: Simple color
-
Default:
#e2cbc1 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk queue and inbox
Item icon background color for incoming external messenger requests
com.unblu.queue.ui.externalMessengerIconBackground
-
Type: Simple color
-
Default:
#dcdce0 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk queue and inbox
Agent admission UI
Content background color
com.unblu.agent.ui.admission.contentBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the centered content on the "Request admission", "Waiting room" and "Conversation ended" pages for agents
Conversation date and time text color
com.unblu.agent.ui.admission.textColorConversationInfoDate
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The text color of the conversation’s date and time
Conversation topic text color
com.unblu.agent.ui.admission.textColorConversationInfoTopic
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The text color of the conversation’s topic
Status information text color
com.unblu.agent.ui.admission.textColorStatusInfo
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The text color of the status information label
Title text color
com.unblu.agent.ui.admission.textColorTitle
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextBody\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The text color of the title that appears on the first line of the content
Window background color
com.unblu.agent.ui.admission.windowBackground
-
Type: Complex color
-
Default:
$\{com.unblu.core.client.ui.dialog.ModalDialogHost.backdropColor\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the "Request admission", "Waiting room", and "Conversation ended" pages for agents
Agent Desk UI configuration
Background color of audio call conversation tab icon
com.unblu.desk.ui.audioCallIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.audioCallIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Automatically launch PIN conversation
com.unblu.desk.ui.automaticallyStartPinConversation
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Automatically launches a new PIN-based conversation with embedded co-browsing when opening the Agent Desk
Background color of chat conversation tab icon
com.unblu.desk.ui.chatIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.chatIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Icon on conversation tabs
com.unblu.desk.ui.conversationTabIcon
-
Type: String with allowed values:
-
counterpart_avatar -
initial_engagement_type -
none
-
-
Default:
COUNTERPART_AVATAR -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Default root page
com.unblu.desk.ui.defaultRootPage
-
Type: String with allowed values:
-
home -
inbox -
queue -
scheduled
-
-
Default:
INBOX -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The default root page is the one agents are redirected to, for example, when a conversation is closed
Background color of embedded co-browsing conversation tab icon
com.unblu.desk.ui.embeddedCobrowsingIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.cobrowsingIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Background color of external messenger conversation tab icon
com.unblu.desk.ui.externalMessengerIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.externalMessengerIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Initial display limit of targeted invitations in inbox
com.unblu.desk.ui.inboxTargetedInvitationsInitialDisplayLimit
-
Type: Integer
-
Default:
3 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
To display more targeted invitations, users must click the "Show more" button beneath the invitations
Background color of mobile co-browsing conversation tab icon
com.unblu.desk.ui.mobileCobrowsingIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.cobrowsingIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Background color of scheduled conversation tab icon
com.unblu.desk.ui.scheduledConversationIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.audioCallIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Background color of screen sharing conversation tab icon
com.unblu.desk.ui.screenSharingIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.cobrowsingIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Show agent monitor in sidebar
com.unblu.desk.ui.showAgentAvailabilityMonitor
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show conversation history in sidebar
com.unblu.desk.ui.showConversationHistory
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show inbox in sidebar
com.unblu.desk.ui.showInbox
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show queue in sidebar
com.unblu.desk.ui.showQueue
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show scheduled conversations in sidebar
com.unblu.desk.ui.showScheduledConversations
Only visible if: com.unblu.messenger.scheduledConversationEnabled=true
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show targeted invitations in inbox
com.unblu.desk.ui.showTargetedInvitationsInInbox
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
If enabled, invitations, forwardings, and delegations for an agent or team, as well as requests directed at a particular agent or team, appear in the inbox instead of the queue
Show chat queue
com.unblu.desk.ui.showVisitorRequestQueue
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Shows visitor-initiated conversation requests in the queue. Also required to display inbound requests directly targeted to an agent in their inbox.
Background color of universal co-browsing conversation tab icon
com.unblu.desk.ui.universalCobrowsingIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.cobrowsingIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Background color of video call conversation tab icon
com.unblu.desk.ui.videoCallIconBackground
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.videoCallIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Background color of whiteboard conversation tab icon
com.unblu.desk.ui.whiteboardIconBackground
Only visible if: com.unblu.platform.enablePreview=true
-
Type: Complex color
-
Default:
$\{com.unblu.queue.ui.cobrowsingIconBackground\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Conversation tab shortcut configuration
Shortcut to switch to 5th conversation tab
com.unblu.desk.conversationtabs.shortcuts.fifthConversationTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+5 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the fifth open conversation tab. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to switch to 1st conversation tab
com.unblu.desk.conversationtabs.shortcuts.firstConversationTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+1 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the first open conversation tab. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to switch to 4th conversation tab
com.unblu.desk.conversationtabs.shortcuts.fourthConversationTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+4 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the fourth open conversation tab. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to switch to 2nd conversation tab
com.unblu.desk.conversationtabs.shortcuts.secondConversationTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+2 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the second open conversation tab. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to switch to 3rd conversation tab
com.unblu.desk.conversationtabs.shortcuts.thirdConversationTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+3 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the third open conversation tab. Make sure it is not already used by the browser itself and works on your keyboard layout.
Conversation history configuration
Inbox shortcut configuration
Shortcut to open "Forwarded" tab
com.unblu.agent.inbox.shortcuts.openInboxForwardedShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+f -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the 'Forwarded' inbox tab. Make sure it isn’t already used by the browser itself and works on your keyboard layout.
Shortcut to open primary inbox tab
com.unblu.agent.inbox.shortcuts.openInboxPrimaryShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+p -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the primary inbox tab. Make sure it isn’t already used by the browser itself and works on your keyboard layout.
Shortcut to open secondary inbox tab
com.unblu.agent.inbox.shortcuts.openInboxSecondaryShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+s -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the secondary inbox tab. Make sure it isn’t already used by the browser itself and works on your keyboard layout.
Inbox UI configuration
Default inbox sort order
com.unblu.agent.inbox.ui.defaultSortOrder
-
Type: String with allowed values:
-
asc -
desc
-
-
Default:
DESC -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Conversations are sorted by timestamp of the last message
Display forwarded conversations in separate tab
com.unblu.agent.inbox.ui.displayForwardedConversationsInTabs
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
If enabled, conversations forwarded by an agent are displayed in a separate tab in the agent’s inbox
Display two tabs in agent inbox
com.unblu.agent.inbox.ui.displayOwnAndSecondaryConversationsInTabs
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
If enabled, the agent inbox is split into two tabs, one for conversations where the agent is the primary agent and one for conversations where they are the secondary agent
Desktop navigation shortcut configuration
Shortcut to open inbox
com.unblu.desk.leftnav.shortcuts.openInboxShortcut
-
Type: Keyboard shortcut
-
Default:
alt+i -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the inbox. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to open queue
com.unblu.desk.leftnav.shortcuts.openQueueShortcut
-
Type: Keyboard shortcut
-
Default:
alt+q -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the queue. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to open scheduled conversations overview
com.unblu.desk.leftnav.shortcuts.openScheduledShortcut
-
Type: Keyboard shortcut
-
Default:
alt+s -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the scheduled conversations overview. Make sure it is not already used by the browser itself and works on your keyboard layout.
Queue UI
Agent actions for "inbound request" queue items
com.unblu.queue.ui.agentTargetedInboundRequestAvailableNotificationActions
-
Type: List of string with allowed values:s
-
decline -
later
-
-
Default:
[] -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The actions available for "inbound request" queue entries aimed at agents. "Decline" cancels the request for everyone. "Later" accepts the request internally and sends the predefined message to the conversation about dealing with the request later.
Automatically answer calls when accepting invitations
com.unblu.queue.ui.autoAnswerCallsOnAccept
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
When an agent accepts an invitation with a ringing or active call, they immediately join the call, publishing camera and microphone according to the configured defaults when they open the conversation
Enable chat preview
com.unblu.queue.ui.chatQueuePreviewEnabled
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Time until final warning is displayed on incoming requests (in s)
com.unblu.queue.ui.dangerTimeThresholdSeconds
-
Type: Integer
-
Default:
120 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Once the threshold is reached, incoming conversation that haven’t been accepted turn the "error color"
Default queue filter languages
com.unblu.queue.ui.defaultFilterLocaleLanguages
-
Type: List of strings
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR
Default named areas for queue filter
com.unblu.queue.ui.defaultFilterNamedAreas
-
Type: List of strings
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR
"Deputy delegation" notification actions
com.unblu.queue.ui.deputyDelegationAvailableNotificationActions
-
Type: List of string with allowed values:s
-
decline -
later
-
-
Default:
[] -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The available actions for "deputy delegation" notifications. "Decline" declines the request for everyone. "Later" accepts the request internally and sends the predefined message to the conversation about dealing with the request later.
Enable declining invitations and forwardings from an agent
com.unblu.queue.ui.enableDeclineAgentInvitationsAndForwardings
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Allow queue filter changes
com.unblu.queue.ui.enableFilterChanges
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Allows agents to change the default queue filter in the UI
"Reserved" label background color
com.unblu.queue.ui.queueItemReservedLabelBackground
-
Type: Simple color
-
Default:
#9751b9 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color for the "reserved" label of reserved queue items
Show icon in "danger" state
com.unblu.queue.ui.showDangerTimeIcon
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The icon is displayed behind the queue item’s waiting time
Show queue items of sub-teams
com.unblu.queue.ui.showSubTeamQueues
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Lets supervisors see the queues of their team’s sub-teams
Show icon in "warning" state
com.unblu.queue.ui.showWarnTimeIcon
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The icon is displayed behind the queue item’s waiting time
Time until first warning is displayed on incoming requests (in s)
com.unblu.queue.ui.warningTimeThresholdSeconds
-
Type: Integer
-
Default:
60 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Once the threshold is reached, incoming conversations that haven’t been accepted turn the "warning" color
Automatic request dispatching
Allow accepting inbound conversations directly with automatic dispatching
com.unblu.queue.ui.autodispatching.allowAcceptFromQueueForAutoDispatchedQueueCategories
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Allow agents to accept inbound conversations directly from the queue, even if they’ve enabled automatic dispatching
Automatically dispatched queue categories
com.unblu.queue.ui.autodispatching.autoDispatchedQueueCategories
-
Type: List of string with allowed values:s
-
inbound -
person -
person_deputy -
sub_team -
team
-
-
Default:
INBOUND -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Queue categories that automatic dispatching is enabled for. If more than one category has pending queue items, the dispatch order is determined by this configuration property.
Enable automatic request dispatching
com.unblu.queue.ui.autodispatching.autoRequestDispatchingEnabled
Only visible if: com.unblu.desk.ui.showQueue=true
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Next conversation push timeout (ms)
com.unblu.queue.ui.autodispatching.nextConversationPushTimeoutAfterAccepting
-
Type: Integer
-
Default:
2000 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Time, in milliseconds, before a new conversation is pushed to an agent after they’ve accepted an inbound conversation
Scheduled conversation shortcut configuration
Shortcut to open "Ongoing" scheduled conversation tab
com.unblu.agent.scheduled.shortcuts.openScheduledOngoingShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+o -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the ongoing scheduled conversations tab. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to open "Upcoming" scheduled conversation tab
com.unblu.agent.scheduled.shortcuts.openScheduledUpcomingShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+u -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open the upcoming scheduled conversations tab. Make sure it is not already used by the browser itself and works on your keyboard layout.
Media device access
Video stream resolution
com.unblu.conversation.call.videoResolution
-
Type: String with allowed values:
-
any -
custom -
res_1280x720 -
res_1920x1080 -
res_320x240 -
res_640x480
-
-
Default:
RES_1280X720 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Custom video stream resolution height
com.unblu.conversation.call.videoResolutionCustomHeight
-
Type: Integer
-
Default:
720 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
7680
-
Only active if "videoResolution" is set to "CUSTOM"
Custom video stream resolution width
com.unblu.conversation.call.videoResolutionCustomWidth
-
Type: Integer
-
Default:
1280 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Constraints:
-
Minimum value:
24 -
Maximum value:
7680
-
Only active if "videoResolution" is set to "CUSTOM"
Call video background replacement
Blur radius for background blur effect
com.unblu.conversation.call.background.blurRadius
Only visible if: com.unblu.messenger.videoBackgroundReplacementEnabled=true
-
Type: Integer
-
Default:
15 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1 -
Maximum value:
100
-
Only used if the background replacement type is set to "BLUR"
Source of background replacement image
com.unblu.conversation.call.background.replacementImageSource
Only visible if: com.unblu.messenger.videoBackgroundReplacementEnabled=true
-
Type: String with allowed values:
-
branding_resources -
configuration_url
-
-
Default:
BRANDING_RESOURCES -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Only used if the background replacement type is set to "IMAGE"
URL to video background replacement image
com.unblu.conversation.call.background.replacementImageUrl
Only visible if: com.unblu.messenger.videoBackgroundReplacementEnabled=true
-
Type: URL
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Any valid URL (including data URL) pointing to an image that is accessible by the browser using the feature. Only used if "replacementType" is set to "IMAGE" and "replacementImageSource" is set to "CONFIGURATION_URL".
Background replacement type
com.unblu.conversation.call.background.replacementType
Only visible if: com.unblu.messenger.videoBackgroundReplacementEnabled=true
-
Type: String with allowed values:
-
blur -
image
-
-
Default:
BLUR -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Reconnect feeder
Maximum reconnect attempts
com.unblu.core.client.player.reconnect.ReconnectFeeder.maxReconnectRetries
-
Type: Integer
-
Default:
15 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Maximum number of reconnect attempts
Reconnect retry interval (ms)
com.unblu.core.client.player.reconnect.ReconnectFeeder.maxReconnectRetryIntervalMilis
-
Type: Integer
-
Default:
30000 -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Maximum interval, in milliseconds, between reconnect attempts
Browser shortcut configuration
Shortcut to 5th collaboration browser tab
com.unblu.collaboration.browser.shortcuts.fifthCollaborationBrowserTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+5 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the fifth open tab in the active collaboration layer. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to 1st collaboration browser tab
com.unblu.collaboration.browser.shortcuts.firstCollaborationBrowserTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+1 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the first open tab in the active collaboration layer. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to 4th collaboration browser tab
com.unblu.collaboration.browser.shortcuts.fourthCollaborationBrowserTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+4 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the fourth open tab in the active collaboration layer. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to open new tab in collaboration layer
com.unblu.collaboration.browser.shortcuts.openNewTab
-
Type: Keyboard shortcut
-
Default:
alt+t -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to open a new tab in a collaboration layer. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to 2nd collaboration browser tab
com.unblu.collaboration.browser.shortcuts.secondCollaborationBrowserTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+2 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the second open tab in the active collaboration layer. Make sure it is not already used by the browser itself and works on your keyboard layout.
Shortcut to 3rd collaboration browser tab
com.unblu.collaboration.browser.shortcuts.thirdCollaborationBrowserTabShortcut
-
Type: Keyboard shortcut
-
Default:
alt+shift+3 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN,SUPERVISOR,REGISTERED_USER
Keyboard shortcut to switch to the third open tab in the active collaboration layer. Make sure it is not already used by the browser itself and works on your keyboard layout.
Click feedback animation
"Click feedback" color
com.unblu.core.client.player.ui.clickfeedback.ClickFeedbackAnimation.clickFeedbackColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Co-browsing remote control "click feedback" color
Desktop box layout
Co-browsing initial layout mode
com.unblu.core.client.player.ui.desktop.DesktopBoxLayout.initialLayoutMode
-
Type: String with allowed values:
-
show_active_window -
show_all_windows
-
-
Default:
SHOW_ACTIVE_WINDOW -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The initial layout mode of the desktop children used when a co-browsing session is started.
Collaboration layer window layout
Co-browsing initial zoom mode
com.unblu.core.client.player.ui.desktop.DesktopLayout.initialZoomMode
-
Type: String with allowed values:
-
actual_size -
zoom_to_fit
-
-
Default:
ZOOM_TO_FIT -
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The initial zoom mode of the desktop content used when a co-browsing session is started.
Marker configuration
Mark mode color
com.unblu.collaboration.marker.markerColor
-
Type: Complex color
-
Default:
change-color($\{com.unblu.theme.color.success\}, $alpha:0.8) -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The color that the marking dot and rectangle should have. By default, this is the "highlight success" color.
Embedded Visitor UI
Action bar background angle
com.unblu.si.embedded.ui.actionBarBackgroundAngle
-
Type: Integer
-
Default:
180 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
360
-
If more than one color is provided in "actionBarBackgroundColors", the angle defines the direction of the fade. 0 points to the top of the action bar, 180 points to the bottom.
Action bar background color
com.unblu.si.embedded.ui.actionBarBackgroundColors
-
Type: List of complex colors
-
Default:
$\{com.unblu.theme.color.neutral700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Use multiple colors to create a gradient. Each color receives the same amount of space. Use the same color multiple times to increase its share. Specify the gradient’s direction with "actionBarBackgroundAngle". Set to "transparent" to let a custom background shine through. If set to "transparent", make sure that "actionBarForeground" is set to "DARK" or "LIGHT", as "AUTO" won’t work in this case.
Action bar divider color
com.unblu.si.embedded.ui.actionBarDividerColor
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used at the bottom of the action bar. Only relevant if actionBarElevation is set to "FLAT".
Action bar elevation
com.unblu.si.embedded.ui.actionBarElevation
-
Type: String with allowed values:
-
elevated -
flat
-
-
Default:
ELEVATED -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"FLAT" displays a divider beneath the action bar and no shadow. "ELEVATED" displays a shadow beneath the action bar and no divider.
Action bar foreground brightness
com.unblu.si.embedded.ui.actionBarForeground
-
Type: String with allowed values:
-
auto -
dark -
light
-
-
Default:
AUTO -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
When set to "AUTO", the foreground color will be chosen based on the action bar’s background color to guarantee a maximum contrast.
Collaboration placeholder background color
com.unblu.si.embedded.ui.collaborationPlaceholderBackgroundColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundMid\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Collaboration space background color
com.unblu.si.embedded.ui.collaborationSpaceBackgroundColor
-
Type: Complex color
-
Default:
#525659 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of collaboration layers when in an embedded environment. This is only used for layers displayed on top of the visitor page.
Enable notifications
com.unblu.si.embedded.ui.enableNotificationUi
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show notifications for new messages and calls in the Embedded Visitor UI
Key event propagation mode
com.unblu.si.embedded.ui.keyEventPropagationMode
-
Type: String with allowed values:
-
always -
never -
when_not_targeting_input_element
-
-
Default:
WHEN_NOT_TARGETING_INPUT_ELEMENT -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Defines whether to propagate keyup, keydown, and keypress events from the Unblu Embedded Visitor UI component to elements further up the DOM tree
Left sidebar width
com.unblu.si.embedded.ui.leftViewWidth
-
Type: Integer
-
Default:
300 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
View mode switch breakpoint
com.unblu.si.embedded.ui.switchViewModeBreakpoint
-
Type: Integer
-
Default:
768 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Element width at which to switch between split and single view. The property refers to the width of the embedded element, not the screen width.
Vertical divider color
com.unblu.si.embedded.ui.verticalDividerColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.border\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the vertical divider between the left sidebar and the main view
Site integration
Key event propagation mode
com.unblu.core.client.si.floating.main.SiteIntegrationConfiguration.keyEventPropagationMode
-
Type: String with allowed values:
-
always -
never -
when_not_targeting_input_element
-
-
Default:
WHEN_NOT_TARGETING_INPUT_ELEMENT -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Defines whether to propagate keyup, keydown, and keypress events from the Unblu Floating Visitor UI component to elements further up the DOM tree
Enable diagnostics UI
com.unblu.core.client.si.floating.main.SiteIntegrationConfiguration.showDiagUi
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Show the diagnostics button to switch between "smart snippet" mode and "escalated" mode
Single Conversation Desk configuration
Single Agent Desk redirect URL
com.unblu.agent.singleconversation.desk.conversationClosedRedirectUrl
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The URL that the agent single conversation desk is redirected to when a conversation is closed. This setting can be overridden by using the query parameter conversationEndedRedirectUrl in the URL when opening the single conversation desk.
Redirect URL for failed agent join
com.unblu.agent.singleconversation.desk.conversationJoinFailedRedirectUrl
-
Type: String
-
Default:
http://www.unblu.com -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Redirect URL for when an agent fails to join a conversation. The setting can be overridden by using the query parameter "redirectOnFailure".
Site integration UI configuration
Action bar background angle
com.unblu.siteintegration.ui.actionBarBackgroundAngle
-
Type: Integer
-
Default:
180 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0 -
Maximum value:
360
-
If more than one color is provided in "actionBarBackgroundColors", the angle defines the direction of the fade. 0 points to the top of the action bar, 180 points to the bottom.
Action bar background color
com.unblu.siteintegration.ui.actionBarBackgroundColors
-
Type: List of complex colors
-
Default:
$\{com.unblu.theme.color.neutral700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Use multiple colors to create a gradient. Each color receives the same amount of space. Use the same color multiple times to increase its share. Specify the gradient’s direction with "actionBarBackgroundAngle". Set to "transparent" to let a custom background shine through. If set to "transparent", make sure that "actionBarForeground" is set to "DARK" or "LIGHT", as "AUTO" won’t work in this case.
Action bar divider color
com.unblu.siteintegration.ui.actionBarDividerColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used at the bottom of the action bar. Only relevant if actionBarElevation is set to "FLAT".
Action bar elevation
com.unblu.siteintegration.ui.actionBarElevation
-
Type: String with allowed values:
-
elevated -
flat
-
-
Default:
ELEVATED -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"FLAT" displays a divider beneath the action bar and no shadow. "ELEVATED" displays a shadow beneath the action bar and no divider.
Action bar foreground brightness
com.unblu.siteintegration.ui.actionBarForeground
-
Type: String with allowed values:
-
auto -
dark -
light
-
-
Default:
AUTO -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
When set to "AUTO", the foreground color will be chosen based on the action bar’s background color so as to guarantee a maximum contrast.
Auto-collapse Floating UI when conversation is closed
com.unblu.siteintegration.ui.autoCollapseFloatingUiWhenConversationCloses
-
Type: Boolean
-
Default:
false -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Collaboration space background color
com.unblu.siteintegration.ui.collaborationSpaceBackgroundColor
-
Type: Complex color
-
Default:
#525659 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of collaboration layers when in a site integrated environment. This is only used for layers displayed on top of the visitor page.
Display "collapse" button if necessary
com.unblu.siteintegration.ui.enforceDisplayCollapseAction
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Display a "collapse" button in the Floating UI if there is no other way available to collapse the UI. Doesn’t take into account the other "collapse" configuration properties.
Launch button border radius
com.unblu.siteintegration.ui.launcherButtonBorderRadius
-
Type: Integer
-
Default:
100 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The default value draws a circle.
Launcher button border width
com.unblu.siteintegration.ui.launcherButtonBorderWidth
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Launcher button initial engagement icon
com.unblu.siteintegration.ui.launcherButtonClosedIcon
-
Type: String with allowed values:
-
bell -
camera -
chat -
co_browse -
custom -
help -
new_chat -
phone
-
-
Default:
CHAT -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
If custom is selected define the icon per URL in com.unblu.siteintegration.ui.launcherButtonCustomImageUrl
"Hovered" background color
com.unblu.siteintegration.ui.launcherButtonColorBackgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary600\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the launcher button in "hovered" state
Normal background color
com.unblu.siteintegration.ui.launcherButtonColorBackgroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the launcher button in "normal" state
"Pressed" background color
com.unblu.siteintegration.ui.launcherButtonColorBackgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of the launcher button in "pressed" state
"Hovered" launcher button border color
com.unblu.siteintegration.ui.launcherButtonColorBorderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of the launcher button border color in "hovered" state
Normal launcher button border color
com.unblu.siteintegration.ui.launcherButtonColorBorderNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of the launcher button in "normal" state
"Pressed" launcher button border color
com.unblu.siteintegration.ui.launcherButtonColorBorderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Border color of the launcher button in "pressed" state
"Hovered" launcher button icon and text color
com.unblu.siteintegration.ui.launcherButtonColorForegroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Icon and text color of the launcher button in "hovered" state
Launcher button icon and text color, "normal" state
com.unblu.siteintegration.ui.launcherButtonColorForegroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The icon and text color of the launcher button in the "normal" state
"Pressed" launcher button icon and text color
com.unblu.siteintegration.ui.launcherButtonColorForegroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The icon and text color of the launcher button in "pressed" state
URL to Custom image as icon for startup button.
com.unblu.siteintegration.ui.launcherButtonCustomImageUrl
-
Type: URL
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Any valid URL that point to images that are accessible by the browser.
Launcher button display mode
com.unblu.siteintegration.ui.launcherButtonDisplayMode
-
Type: String with allowed values:
-
always -
never -
when_agent_available -
when_in_conversation
-
-
Default:
ALWAYS -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
When set to NEVER, the Unblu UI must be opened and closed via the Visitor JS API. Only set to NEVER with a corresponding API implementation.
Hide launcher button when the Floating UI is open
com.unblu.siteintegration.ui.launcherButtonHideWhenOpen
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Only applies when the Floating UI isn’t maximized. On mobile devices, the chat UI is always maximized.
Launcher button icon size
com.unblu.siteintegration.ui.launcherButtonIconSize
-
Type: Integer
-
Default:
24 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Background color of launcher button notification badge
com.unblu.siteintegration.ui.launcherButtonNotificationBadgeColorBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral700\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Text color of launcher button notification badge
com.unblu.siteintegration.ui.launcherButtonNotificationBadgeColorForeground
-
Type: Complex color
-
Default:
#ffffff -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Launcher button collapse icon
com.unblu.siteintegration.ui.launcherButtonOpenIcon
-
Type: String with allowed values:
-
arrow_down -
arrow_up -
dash
-
-
Default:
DASH -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Launcher button padding
com.unblu.siteintegration.ui.launcherButtonPadding
-
Type: Integer
-
Default:
16 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Padding on the Unblu UI launcher button. Increasing the value makes the button bigger, decreasing it makes it smaller.
Launcher button style
com.unblu.siteintegration.ui.launcherButtonStyle
-
Type: String with allowed values:
-
icon -
icon_and_text -
text
-
-
Default:
ICON -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Launcher button text size
com.unblu.siteintegration.ui.launcherButtonTextSize
-
Type: Integer
-
Default:
16 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Border radius of launcher button tooltip
com.unblu.siteintegration.ui.launcherButtonTooltipBorderRadius
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The tooltip is only visible if the launcher button style is "ICON"
Background color of launcher button tooltip
com.unblu.siteintegration.ui.launcherButtonTooltipColorBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray800\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The tooltip is only visible if the launcher button style is "ICON"
Border color of launcher button tooltip
com.unblu.siteintegration.ui.launcherButtonTooltipColorBorder
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.border\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The tooltip is only visible if the launcher button style is "ICON"
Foreground color of launcher button tooltip
com.unblu.siteintegration.ui.launcherButtonTooltipColorForeground
-
Type: String with allowed values:
-
announcement -
body -
dark -
error -
inverted -
inverted_mid -
link -
link_dark -
mid -
success -
warn
-
-
Default:
INVERTED -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The tooltip is only visible if the launcher button style is "ICON"
Enable tooltip on launcher button
com.unblu.siteintegration.ui.launcherButtonTooltipEnabled
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The tooltip is only visible if the launcher button style is "ICON"
Floating UI border color
com.unblu.siteintegration.ui.unbluUiBorderColor
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Floating UI border radius
com.unblu.siteintegration.ui.unbluUiBorderRadius
-
Type: Integer
-
Default:
6 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Floating UI border width
com.unblu.siteintegration.ui.unbluUiBorderWidth
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Floating UI content spacing (in px)
com.unblu.siteintegration.ui.unbluUiContentSpacing
-
Type: Integer
-
Default:
16 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The spacing, in pixels, between the Floating Visitor UI and the launcher button
Floating UI default height
com.unblu.siteintegration.ui.unbluUiDefaultHeight
-
Type: Integer
-
Default:
600 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Floating UI default width
com.unblu.siteintegration.ui.unbluUiDefaultWidth
-
Type: Integer
-
Default:
360 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
1
-
Floating UI horizontal margin (in px)
com.unblu.siteintegration.ui.unbluUiHorizontalMargin
-
Type: Integer
-
Default:
32 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The margin, in pixels, between the Floating UI and the website’s left or right edge, depending on the UI’s configured position
Maximized Floating UI horizontal margin (in px)
com.unblu.siteintegration.ui.unbluUiHorizontalMarginMaximized
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The margin, in pixels, between the maximized Floating UI and the website’s left or right edge, depending on the UI’s configured position
Unblu UI position
com.unblu.siteintegration.ui.unbluUiPosition
-
Type: String with allowed values:
-
bottom_left -
bottom_right -
top_left -
top_right
-
-
Default:
BOTTOM_RIGHT -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The position of the Unblu UI on your website
Floating UI vertical margin (in px)
com.unblu.siteintegration.ui.unbluUiVerticalMargin
-
Type: Integer
-
Default:
32 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The margin, in pixels, between the Floating UI and the website’s top or bottom edge, depending on the UI’s configured position
Maximized Floating UI vertical margin (in px)
com.unblu.siteintegration.ui.unbluUiVerticalMarginMaximized
-
Type: Integer
-
Default:
0 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
The margin, in pixels, between the maximized Floating UI and the website’s top or bottom edge, depending on the UI’s configured position
Client state action bar configuration
"Collapse UI" action icon
com.unblu.clientstate.actionbar.ui.collapseActionIcon
-
Type: String with allowed values:
-
arrow_down -
arrow_up -
dash
-
-
Default:
DASH -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Icon applied to the "collapse UI" action in every action bar
Agent Desk sidebar
Color of active navigation entry
com.unblu.nav.ui.activeHighlight
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Background color of hovered navigation entry
com.unblu.nav.ui.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral800\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Background color of hovered active navigation entry
com.unblu.nav.ui.backgroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral800\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Normal background color of navigation entry
com.unblu.nav.ui.backgroundNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Normal background color of active navigation entry
com.unblu.nav.ui.backgroundNormalActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Background color of pressed navigation entry
com.unblu.nav.ui.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral900\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Background color of pressed active navigation entry
com.unblu.nav.ui.backgroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral900\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Border color of hovered navigation entry
com.unblu.nav.ui.borderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Border color of hovered active navigation entry
com.unblu.nav.ui.borderHoverActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Normal border color of navigation entry
com.unblu.nav.ui.borderNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Normal border color of active navigation entry
com.unblu.nav.ui.borderNormalActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Border color of pressed navigation entry
com.unblu.nav.ui.borderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Border color of pressed active navigation entry
com.unblu.nav.ui.borderPressActive
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Border radius of navigation entry
com.unblu.nav.ui.borderRadius
-
Type: Integer
-
Default:
4 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Used in the Agent Desk sidebar
Border width of navigation entry
com.unblu.nav.ui.borderWidth
-
Type: Integer
-
Default:
1 -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Used in the Agent Desk sidebar
Foreground color of hovered navigation entry
com.unblu.nav.ui.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral100\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Foreground color of hovered active navigation entry
com.unblu.nav.ui.foregroundHoverActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Foreground color of navigation entry
com.unblu.nav.ui.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral100\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Normal foreground color of active navigation entry
com.unblu.nav.ui.foregroundNormalActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Foreground color of pressed navigation entry
com.unblu.nav.ui.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral100\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Foreground color of pressed active navigation entry
com.unblu.nav.ui.foregroundPressActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorTextInverted\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
Agent Desk sidebar background color
com.unblu.nav.ui.navBarBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.neutral700\} -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Font color of navigation section header
com.unblu.nav.ui.sectionHeaderColor
-
Type: String with allowed values:
-
announcement -
body -
dark -
error -
inverted -
inverted_mid -
link -
link_dark -
mid -
success -
warn
-
-
Default:
INVERTED_MID -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used in the Agent Desk sidebar
List control bar
Background color of list control bar’s "advanced" panel
com.unblu.theme.list.controlBarColorAdvancedPanelBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of list control bar
com.unblu.theme.list.controlBarColorBackground
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundLight\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of clickable list items when hovered
com.unblu.theme.list.listItemBackgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.backgroundMid\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of clickable list items
com.unblu.theme.list.listItemBackgroundNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Background color of clickable list items when pressed
com.unblu.theme.list.listItemBackgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray100\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color for list item dividers
com.unblu.theme.list.listItemDividerColor
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.border\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Default list overflow behavior
com.unblu.theme.list.listItemValueOverflow
-
Type: String with allowed values:
-
clip -
ellipsis -
inherit -
initial
-
-
Default:
ELLIPSIS -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Default overflow behavior if a value in the list is too long to be displayed in full
Font for primary list item values
com.unblu.theme.list.listItemValuePrimaryFont
-
Type: String with allowed values:
-
body -
body_inverted -
body_italic -
dark -
dark_inverted -
link -
link_dark
-
-
Default:
LINK_DARK -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Font for secondary list item values
com.unblu.theme.list.listItemValueSecondaryFont
-
Type: String with allowed values:
-
body -
body_inverted -
body_italic -
dark -
dark_inverted -
link -
link_dark
-
-
Default:
BODY -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Agent Desk tab style
Background color of hovered tab
com.unblu.tab.ui.link.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the top bar in the Agent Desk and Configuration interfaces
Background color
com.unblu.tab.ui.link.backgroundNormal
-
Type: Complex color
-
Default:
#ffffff -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The color is applied to the entire top bar unless overridden, for example when a user hovers over a tab. Used for the top bar in the Agent Desk and Configuration interfaces.
Background color of pressed tab
com.unblu.tab.ui.link.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray100\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the top bar in the Agent Desk and Configuration interfaces
Border color of active tab
com.unblu.tab.ui.link.borderActive
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.primary500\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Applied to the bottom border of the tab that’s currently open. Used for the top bar in the Agent Desk and Configuration interfaces.
Border width of tab
com.unblu.tab.ui.link.borderActiveWidth
-
Type: Integer
-
Default:
3 -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Constraints:
-
Minimum value:
0
-
Applied to the top border of all tabs and the bottom border of the tab that’s currently open. Used for the top bar in the Agent Desk and Configuration interfaces.
Border color of hovered tab
com.unblu.tab.ui.link.borderHover
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Applied to the top border of the hovered tab. Used for the top bar in the Agent Desk and Configuration interfaces.
Border color of tab
com.unblu.tab.ui.link.borderNormal
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Applied to the top border of all tabs that are neither hovered nor pressed. Used for the top bar in the Agent Desk and Configuration interfaces.
Border color of pressed tab
com.unblu.tab.ui.link.borderPress
-
Type: Complex color
-
Default:
transparent -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Applied to the top border of the pressed tab. Used for the top bar in the Agent Desk and Configuration interfaces.
Foreground color of hovered tab
com.unblu.tab.ui.link.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the top bar in the Agent Desk and Configuration interfaces
Foreground color
com.unblu.tab.ui.link.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the top bar in the Agent Desk and Configuration interfaces
Foreground color of pressed tab
com.unblu.tab.ui.link.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Used for the top bar in the Agent Desk and Configuration interfaces
Agent Desk top bar buttons
"Hovered" background color
com.unblu.tab.ui.button.backgroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray050\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of the "top bar" button in "hovered" state
Normal background color
com.unblu.tab.ui.button.backgroundNormal
-
Type: Complex color
-
Default:
#ffffff -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of "top bar" buttons in "normal" state
"Pressed" background color
com.unblu.tab.ui.button.backgroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.gray100\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the background of "top bar" buttons in "pressed" state
"Hovered" border color
com.unblu.tab.ui.button.borderHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.border\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of "top bar" buttons in "hovered" state
Normal border color
com.unblu.tab.ui.button.borderNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.border\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of "top bar" buttons in "normal" state
"Pressed" border color
com.unblu.tab.ui.button.borderPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.color.border\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the border of "top bar" buttons in "pressed" state
"Hovered" foreground color
com.unblu.tab.ui.button.foregroundHover
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of "top bar" buttons in "hovered" state
Normal foreground color
com.unblu.tab.ui.button.foregroundNormal
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLinkDark\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of "top bar" buttons in "normal" state
"Pressed" foreground color
com.unblu.tab.ui.button.foregroundPress
-
Type: Complex color
-
Default:
$\{com.unblu.theme.font.colorLink\} -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Color used for the foreground of "top bar" buttons in "pressed" state
User menu configuration
Show "About Unblu Spark" (Account Configuration interface)
com.unblu.ui.usermenu.showAboutAccountConfiguration
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Show "About Unblu Spark" (Agent Desk)
com.unblu.ui.usermenu.showAboutAgentDesk
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Show "About Unblu Spark" (Global Server Configuration)
com.unblu.ui.usermenu.showAboutGlobalConfiguration
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Enable change language menu item
com.unblu.ui.usermenu.showChangeLanguage
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Change language" menu item
Show "External account analytics"
com.unblu.ui.usermenu.showExternalAccountAnalytics
Only visible if: com.unblu.analytics.grafana.enabled=true
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Enable the "External account analytics" menu item
Show "Help"
com.unblu.ui.usermenu.showHelp
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Help" menu item
Show "Keyboard shortcuts" menu item
com.unblu.ui.usermenu.showKeyboardShortcuts
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Keyboard shortcuts" menu item
Show "Manage account"
com.unblu.ui.usermenu.showManageAccount
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Manage account" menu item
Show "Canned responses"
com.unblu.ui.usermenu.showManageCannedResponses
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Canned responses" menu item
Show "Conversational bot settings"
com.unblu.ui.usermenu.showManageConversationalBot
Only visible if: com.unblu.authproxy.conversationalbot.enableConversationalBotAuthProxy is defined
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Enable the "Conversational Bot settings" menu item
Show "Deputy relationships" menu item
com.unblu.ui.usermenu.showManageDeputyRelationships
Only visible if: com.unblu.messenger.enableDeputyDelegation=true
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Deputy relationships" menu item
Show "Manage global server settings"
com.unblu.ui.usermenu.showManageGlobal
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Manage global server settings" menu item
Show "Manage profile"
com.unblu.ui.usermenu.showManageProfile
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Manage profile" menu item. The setting only has an effect if user profiles are managed in Unblu.
Show "Open agent desk" menu item
com.unblu.ui.usermenu.showOpenAgentDesk
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Open agent desk" menu item
Show pause notifications editor
com.unblu.ui.usermenu.showPauseNotificationsEditor
Only visible if: com.unblu.pausenotifications.enableManualPauseNotificationsMode=true
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "pause notifications" menu item
Show "Sign out"
com.unblu.ui.usermenu.showSignout
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the "Sign out" menu item if it is available
Show status editor item
com.unblu.ui.usermenu.showStatusEditor
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable changing online status and setting a status message in the user menu
Signout URL used for users logged in via ID propagation
com.unblu.ui.usermenu.signoutUrlForPropagatedUsers
-
Type: String
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN
Set target URL for custom help
com.unblu.ui.usermenu.uriHelp
-
Type: String
-
Default:
https://www.unblu.com/en/docs/latest/knowledge-base/guides/ui/agent-desk-guide.html -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The target URL called when agents click on the "Help" menu item. If the URL includes a ${lang} placeholder, the placeholder is replaced with a two-letter language code, e.g. "de" or "en".
Fallback language for help URL
com.unblu.ui.usermenu.uriHelpFallbackLanguage
-
Type: String
-
Default:
en -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Specify the fallback language of the help URL, if the language requested is not supported
Supported languages for help URL
com.unblu.ui.usermenu.uriHelpSupportedLanguages
-
Type: List of strings
-
Default:
en -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
The languages supported by the help URL
Enable user menu
com.unblu.ui.usermenu.userMenuEnabled
-
Type: Boolean
-
Default:
true -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Enable the user menu. If set to 'false', the setting disables the entire menu. This may be useful in single sign-on (SSO) implementations.
Audio notification settings
The agent’s "message sent" notification sound
com.unblu.core.client.ui.audio.chatMessageSentAgentSide
-
Type: String with allowed values:
-
call_space -
call_tubes_big -
call_tubes_small -
call_wood -
incoming_enigmatic -
incoming_glass -
incoming_space -
incoming_spaceball -
incoming_wood -
none -
notification_glass -
notification_harpup -
notification_softbell -
notification_softup -
notification_spaceball -
notification_swoosh -
notification_toy
-
-
Default:
NOTIFICATION_SWOOSH -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Message sent" notification sound (agent)
The visitor’s "message sent" notification sound
com.unblu.core.client.ui.audio.chatMessageSentClientSide
-
Type: String with allowed values:
-
call_space -
call_tubes_big -
call_tubes_small -
call_wood -
incoming_enigmatic -
incoming_glass -
incoming_space -
incoming_spaceball -
incoming_wood -
none -
notification_glass -
notification_harpup -
notification_softbell -
notification_softup -
notification_spaceball -
notification_swoosh -
notification_toy
-
-
Default:
NOTIFICATION_SWOOSH -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Message sent" notification sound (visitor)
"Incoming call" notification sound
com.unblu.core.client.ui.audio.incomingCall
-
Type: String with allowed values:
-
call_space -
call_tubes_big -
call_tubes_small -
call_wood -
incoming_enigmatic -
incoming_glass -
incoming_space -
incoming_spaceball -
incoming_wood -
none -
notification_glass -
notification_harpup -
notification_softbell -
notification_softup -
notification_spaceball -
notification_swoosh -
notification_toy
-
-
Default:
CALL_TUBES_SMALL -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Layer inactivity" notification sound
com.unblu.core.client.ui.audio.layerInactivityNotificationSound
-
Type: String with allowed values:
-
call_space -
call_tubes_big -
call_tubes_small -
call_wood -
incoming_enigmatic -
incoming_glass -
incoming_space -
incoming_spaceball -
incoming_wood -
none -
notification_glass -
notification_harpup -
notification_softbell -
notification_softup -
notification_spaceball -
notification_swoosh -
notification_toy
-
-
Default:
NOTIFICATION_SOFTUP -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"Layer inactivity" notification sound (agent)
"New message received" notification sound (agent)
com.unblu.core.client.ui.audio.newChatMessageAgentSide
-
Type: String with allowed values:
-
call_space -
call_tubes_big -
call_tubes_small -
call_wood -
incoming_enigmatic -
incoming_glass -
incoming_space -
incoming_spaceball -
incoming_wood -
none -
notification_glass -
notification_harpup -
notification_softbell -
notification_softup -
notification_spaceball -
notification_swoosh -
notification_toy
-
-
Default:
NOTIFICATION_GLASS -
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
"New chat queue item" notification sound
com.unblu.core.client.ui.audio.newInQueueNotificationSound
-
Type: String with allowed values:
-
call_space -
call_tubes_big -
call_tubes_small -
call_wood -
incoming_enigmatic -
incoming_glass -
incoming_space -
incoming_spaceball -
incoming_wood -
none -
notification_glass -
notification_harpup -
notification_softbell -
notification_softup -
notification_spaceball -
notification_swoosh -
notification_toy
-
-
Default:
INCOMING_GLASS -
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN
Notification sound for new conversations in the queue and for automatically dispatched conversations