Text Properties
Preview
Configuration properties labelled "Preview":
-
Are new features for you to try out
-
May change or be removed without further notice in a future version
-
Shouldn’t be used in production
Deprecated
Configuration properties labelled "Deprecated":
-
Will be removed in the next major version of Unblu
-
Typically don’t affect the product anymore
AbstractDialogBotEditorComponent
Label for automatic typing state switch label
com.unblu.dialogbot.automaticTypingStateSwitchLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Delegate typing state
The switch specifies whether the dialog bot should automatically trigger a typing state whenever there’s a new message from the counterpart person
ImageUploadEditor
TwoFactorAuthenticationModeCustomEditor
Message if 2FA encryption key is missing
com.unblu.configuration.twoFactorAuthenticationCustomEditor.emptyDisabledMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Encryption key missing
Agent conversation UI
Label for "End conversation" button
com.unblu.agent.conversation.ui.btnEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
End conversation
Label for "share" button
com.unblu.agent.conversation.ui.btnShare
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Share
Label for "conversation forwarded" toast
com.unblu.agent.conversation.ui.conversationForwardedFeedbackLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation forwarded to ${name}
Arguments
| Name | Type | Description |
|---|---|---|
name |
String |
Label for "invitation sent" toast
com.unblu.agent.conversation.ui.invitationSentFeedbackLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invitation sent to ${name}
Arguments
| Name | Type | Description |
|---|---|---|
name |
String |
Label for "forward to agent" button
com.unblu.agent.conversation.ui.labelForwardAgent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Forward to agent
Label for "forward to team" button
com.unblu.agent.conversation.ui.labelForwardTeam
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Forward to team
Label for "invite an agent" button
com.unblu.agent.conversation.ui.labelInviteAgent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invite agent
Used in the "internal" section of the "invite" menu
Label for "invite a team" button
com.unblu.agent.conversation.ui.labelInviteTeam
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invite team
Label for the "invite a team" entry in the "internal" section of the "invite" menu
Label when PIN has expired
com.unblu.agent.conversation.ui.pinExpired
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The PIN expired
Label for "generate new PIN" button
com.unblu.agent.conversation.ui.pinGenNewBtnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Generate new PIN
Label for PIN code
com.unblu.agent.conversation.ui.pinLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Share this PIN with your customer
Label displaying PIN expiry
com.unblu.agent.conversation.ui.pinRemainingTime
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
PIN expires in ${time}
Arguments
| Name | Type | Description |
|---|---|---|
time |
String |
Title for PIN dialog
com.unblu.agent.conversation.ui.pinTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join a customer conversation
Arguments
| Name | Type | Description |
|---|---|---|
templateName |
String |
|
templateDescription |
String |
Label displayed below loader
com.unblu.agent.conversation.ui.slowConnectionLoadingConversationLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Connecting to conversation...
Displayed when opening a conversation takes longer then usual
Tooltip for the "configure conversation" button
com.unblu.agent.conversation.ui.tooltipConfigureConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Configure conversation
Label for "renew PIN" button
com.unblu.agent.conversation.ui.visitorInviteBtnRenew
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Renew
Label for "revoke invitation" button
com.unblu.agent.conversation.ui.visitorInviteBtnRevoke
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Revoke
ConversationAdmissionUiConfig
Subtitle of "admission" dialog
com.unblu.agent.conversation.admission.ui.admissionDialogNonStartedConversationSubtitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Admitted visitors will be in the waiting room until you start the conversation
Displayed if the conversation hasn’t started yet
Text of "admitted in waiting room" toast
com.unblu.agent.conversation.admission.ui.admittedInWaitingRoomLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${admittedPersonName} entered the waiting room
Arguments
| Name | Type | Description |
|---|---|---|
admittedPersonName |
String |
BranchUiTexts
Label of available branch client devices list
com.unblu.conversation.branch.availableDevicesLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Available devices:
The list appears when you open a branch client’s popup menu
Label of branch client camera "available" state
com.unblu.conversation.branch.client.cameraStateAvailable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Available
Label of branch client camera "error" state
com.unblu.conversation.branch.client.cameraStateError
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Error
Label of branch client camera "init" state
com.unblu.conversation.branch.client.cameraStateInit
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Init
Label of branch client camera "missing" state
com.unblu.conversation.branch.client.cameraStateMissing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Missing
Label of branch client "available" state
com.unblu.conversation.branch.client.connectionStateAvailable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Available
Label of branch client "busy" state
com.unblu.conversation.branch.client.connectionStateBusy
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Busy
Label of branch client "connected" state
com.unblu.conversation.branch.client.connectionStateConnected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connected
Label of branch client "offline" state
com.unblu.conversation.branch.client.connectionStateOffline
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Offline
Label of branch client "queued" state
com.unblu.conversation.branch.client.connectionStateQueued
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Queued
Message when opening a device link
com.unblu.conversation.branch.openBranchDeviceUrlMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Opening device ${deviceName}
The message appears when a link of a branch (client) device with a custom schema was clicked
Arguments
| Name | Type | Description |
|---|---|---|
deviceName |
String |
Message when opening external application link
com.unblu.conversation.branch.openExternalApplicationUrlMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Launching ${linkName}
The message appears when a link of type "external application" with a custom schema was clicked
Arguments
| Name | Type | Description |
|---|---|---|
linkName |
String |
Message when opening info link
com.unblu.conversation.branch.openInfoUrlMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Opening information about ${linkName}
The message appears when a link of type "info" with a custom schema was clicked
Arguments
| Name | Type | Description |
|---|---|---|
linkName |
String |
Message when opening other link
com.unblu.conversation.branch.openOtherUrlMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Opening ${linkName}
The message appears when a link of type "other" with a custom schema was clicked
Arguments
| Name | Type | Description |
|---|---|---|
linkName |
String |
Message when opening phone number link
com.unblu.conversation.branch.openPhoneNumberUrlMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Launching soft phone for ${linkName}
The message appears when a link of type "phone number" with a custom schema was clicked
Arguments
| Name | Type | Description |
|---|---|---|
linkName |
String |
Message when opening team link
com.unblu.conversation.branch.openTeamUrlMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Opening ${linkName} info
The message appears when a link of type "team" with a custom schema was clicked
Arguments
| Name | Type | Description |
|---|---|---|
linkName |
String |
Message when opening time link
com.unblu.conversation.branch.openTimeUrlMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Opening ${linkName}
The message appears when a link of type "time" with a custom schema was clicked
Arguments
| Name | Type | Description |
|---|---|---|
linkName |
String |
Label of "preview" menu button
com.unblu.conversation.branch.previewAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Preview
The label appears on the menu button to preview a branch (client)
Tooltip on "focus branch client" button
com.unblu.conversation.branch.tooltipFocusCurrentBranchClient
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Focus branch client
The tooltip appears on the button to focus the branch client that’s currently connected on the floor plan
Label of "transfer call" menu button
com.unblu.conversation.branch.transferAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Transfer call
The label appears on the menu button to transfer the current conversation to another branch client
Conversation details texts
"No topic" label
com.unblu.conversation.details.noTopic
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
(No topic)
Used as fallback if the conversation doesn’t have a topic
Conversation participants context panel configuration
Label of participant "actions" button
com.unblu.conversation.contextpanel.participants.actionsBtnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Actions
Title of section listing participants waiting for admission
com.unblu.conversation.contextpanel.participants.admissionSectionTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for admission
Title of section listing participants in call
com.unblu.conversation.contextpanel.participants.inCallSectionTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
In the call
Title of section listing participants who joined conversation
com.unblu.conversation.contextpanel.participants.inConversationSectionTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Joined the conversation
Title of "info" tab in participant details
com.unblu.conversation.contextpanel.participants.infoTabTile
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Info
Label of "invite participants" button
com.unblu.conversation.contextpanel.participants.inviteBtnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invite participants
Label for "other conversations" tab when list is empty
com.unblu.conversation.contextpanel.participants.otherConversationsTabEmptyLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No conversations yet
Label for "other conversations" if older conversations would be available but haven’t been loaded due to size restriction
com.unblu.conversation.contextpanel.participants.otherConversationsTabMoreAvailable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
More conversations can be found in the conversation history
Base "edit external messenger contact" component configuration
Input hint of "contact description" field
com.unblu.contact.edit.contactDescriptionHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
E.g. Business, Private, ...
Label of "contact description" field
com.unblu.contact.edit.contactDescriptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Messenger connection description
ExternalMessengerContactItemView
Label of "new conversation for external messenger contact" button
com.unblu.core.client.agent.contacts.ExternalMessengerContactItemView.newConversationForContactBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
New
Label of "open conversation for external messenger contact" button
com.unblu.core.client.agent.contacts.ExternalMessengerContactItemView.openConversationForContactBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Open conversation
ExternalMessengerPersonContactsComponent
Label for "add external messenger contact" button
com.unblu.externalmessemger.contact.addContactButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Add connection
Toast message after creating new external messenger contact
com.unblu.externalmessemger.contact.addContactSuccessLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Successfully connected ${contactName}
Arguments
| Name | Type | Description |
|---|---|---|
contactName |
String |
Header for external messenger contacts component
com.unblu.externalmessemger.contact.contactsHeader
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connected messengers
Label for empty external messenger contacts list
com.unblu.externalmessemger.contact.emptyContactList
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No messengers connected yet
Confirmation text when removing connection
com.unblu.externalmessemger.contact.removeContactConfirmationInfo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Removing the connection removes ${personName} from all conversations linked with this connection
Arguments
| Name | Type | Description |
|---|---|---|
personName |
String |
SearchVisitorListComponent
Visitor search label if no search text has been entered
com.unblu.agent.searchvisitorlist.searchCounterpartPersonNoSearch
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Find customers
BranchClientItemWidget
BranchClientSetupComponent
Label for API key input field
com.unblu.branch.client.setup.apiKeyLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
API key
Heading of "auxiliary cameras" section in Branch client setup
com.unblu.branch.client.setup.auxiliaryCamerasHeading
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Auxiliary cameras
Label for Branch client base URL input field
com.unblu.branch.client.setup.baseUrlLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Base URL
Placeholder for Branch client base URL input field
com.unblu.branch.client.setup.baseUrlPlaceholder
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
https://...
The default placeholder includes the expected schema
Message when updating auxiliary camera settings failed
com.unblu.branch.client.setup.branchClientAuxiliaryCameraSettingsUpdateFailNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Failed to update auxiliary camera settings. Error: ${errorMessage}
Arguments
| Name | Type | Description |
|---|---|---|
errorMessage |
String |
Message when auxiliary camera settings updated
com.unblu.branch.client.setup.branchClientAuxiliaryCameraSettingsUpdatedSuccessNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Successfully updated auxiliary camera settings
Label for Branch client base URL
com.unblu.branch.client.setup.branchClientBaseUrlLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Branch client base URL
Heading of "entry point" section in Branch client setup
com.unblu.branch.client.setup.branchClientEntryPointHeading
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Branch client entry point
Message when updating main media settings failed
com.unblu.branch.client.setup.branchClientMainMediaSettingsUpdateFailNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Failed to update Branch client main media settings. Error: ${errorMessage}
Arguments
| Name | Type | Description |
|---|---|---|
errorMessage |
String |
Message when main media settings updated
com.unblu.branch.client.setup.branchClientMainMediaSettingsUpdatedSuccessNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Successfully updated Branch client main media settings
Message when updating microphone media device label failed
com.unblu.branch.client.setup.branchClientMicrophoneUpdateFailNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Failed to update Branch client microphone. Error: ${errorMessage}
Arguments
| Name | Type | Description |
|---|---|---|
errorMessage |
String |
Message when microphone media device label updated
com.unblu.branch.client.setup.branchClientMicrophoneUpdatedSuccessNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Successfully updated Branch client microphone
Error message when Branch client couldn’t be found
com.unblu.branch.client.setup.branchClientNotFoundErrorMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Couldn't find Branch client for ID: ${branchClientId}
Arguments
| Name | Type | Description |
|---|---|---|
branchClientId |
String |
Label of button to save main media settings
com.unblu.branch.client.setup.buttonLabelSaveMainMediaSettings
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Save main media settings
Message when Branch client URL was copied to clipboard
com.unblu.branch.client.setup.copiedBranchClientUrlNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Copied Branch client URL
Message when token was copied to clipboard
com.unblu.branch.client.setup.copiedTokenNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Copied token
Message when generating new token failed
com.unblu.branch.client.setup.failedToGenerateTokenNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Failed to generate token. Error: ${errorMessage}
Arguments
| Name | Type | Description |
|---|---|---|
errorMessage |
String |
Label for button to generate Branch client token
com.unblu.branch.client.setup.generateTokenButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Generate token
Hint for Branch client token generation
com.unblu.branch.client.setup.generateTokenDialogBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
When you generate a new token, the previous token is no longer valid and can't be used anymore. Are you sure you want to generate a new one?
Label of logout dialog "affirm" button
com.unblu.branch.client.setup.logoutDialogAffirmButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Log out
Logout dialog
com.unblu.branch.client.setup.logoutDialogBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Do you want to logout before opening the Branch client URL?
Label of logout dialog "cancel" button
com.unblu.branch.client.setup.logoutDialogDeclineButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Open without logout
Title of Branch client logout dialog
com.unblu.branch.client.setup.logoutDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Logout
Heading of "main media" section in Branch client setup
com.unblu.branch.client.setup.mainMediaHeading
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Main media
Dialog text when access to microphone denied
com.unblu.branch.client.setup.microphoneAccessDeniedDialogBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Access to the microphone denied. Check browser settings if access should be allowed and retry.
Heading for "microphone" section in Branch client setup
com.unblu.branch.client.setup.microphoneHeading
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Microphone
Label for button to open Branch client
com.unblu.branch.client.setup.openBranchClientLinkButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Open Branch client
Label for Branch client token expiry date
com.unblu.branch.client.setup.tokenExpiryDateLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Expires at
BranchClientSetupLoginMain
Title of Branch client setup login page
com.unblu.core.client.branchclient.setup.BranchClientSetupLoginMain.pageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Login Branch Client Setup
HTML head title, displayed in the browser tab
BranchMediaSelectionWidget
Validation text when same device selected for another camera
com.unblu.branch.client.setup.mediaDeviceLabelValidationDuplicateSelection
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
The same device was already chosen for another camera
Validation text when selected device invalid
com.unblu.branch.client.setup.mediaDeviceLabelValidationInvalidSelectedDevice
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Couldn't find selected device in the list of devices
The selected device is invalid if it doesn’t match any available devices
Validation text when media device label is empty
com.unblu.branch.client.setup.mediaDeviceLabelValidationMandatory
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
The media device label is mandatory
Validation text when media device label doesn’t match selected device
com.unblu.branch.client.setup.mediaDeviceLabelValidationMatchesNotSelectedDevice
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Selected device doesn't match the media device label. Either change the selected device or adapt the media device label to match it.
Validation text when no device is selected
com.unblu.branch.client.setup.mediaDeviceLabelValidationNoDeviceSelected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
No device selected
Validation text when no devices are available
com.unblu.branch.client.setup.mediaDeviceLabelValidationNoDevicesAvailable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
No devices available
Validation text when media device label is invalid
com.unblu.branch.client.setup.mediaDeviceLabelValidationNoMatch
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Media device label doesn't match any device. Adapt it to match exactly one device.
The media device label is invalid if it doesn’t match exactly one device
Validation text when media device label matches multiple devices
com.unblu.branch.client.setup.mediaDeviceLabelValidationTooManyMatches
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Media device label matches more than one device. Make it more specific to match only one device.
The media device label is invalid if it doesn’t match exactly one device
Info text about media device label
com.unblu.branch.client.setup.mediaselection.mediaDeviceLabelInfo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
The media device label must be part of the name of the selected device. It may only match one available device.
ConversationFatalErrorHandler
"Admission required" error text
com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationAdmissionRequired
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
You must request admission to join the conversation.
Error displayed if a user tries to join a public conversation they aren’t a participant of, but must request admission. The message isn’t displayed if the user’s redirected to the "request admission" page.
"Redeem invitation" error text
com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationInvitationRedeemingRequired
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
You must redeem an invitation to join the conversation.
Error displayed if a user tries to join a public conversation they aren’t a participant of, but has an open invitation which they could redeem to join. the message isn’t displayed if the user’s redirected to the invitations.
"Conversation not active" error text
com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationNotActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation isn't active yet. Check with your agent and try again later.
Conversation UI
"AGENT" option of "change awaited person type" dialog
com.unblu.conversation.ui.changeAwaitedPersonTypeAgentOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent
"NONE" option of "change awaited person type" dialog
com.unblu.conversation.ui.changeAwaitedPersonTypeNoneOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Nobody, the issue is resolved
Description of "change awaited person type on leave conversation" dialog
com.unblu.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Choose who must respond for the conversation to proceed:
Title of "change awaited person type on leave conversation" dialog
com.unblu.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Before you leave the conversation
"VISITOR" option of "change awaited person type" dialog
com.unblu.conversation.ui.changeAwaitedPersonTypeVisitorOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor
Close conversation dialog "cancel" button label
com.unblu.conversation.ui.closeDialogCancelButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Cancel
Close conversation dialog "close conversation" button label
com.unblu.conversation.ui.closeDialogCloseButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Close
Close conversation dialog "collapse" button label
com.unblu.conversation.ui.closeDialogCollapseButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Collapse UI
Dialog message when navigating out of conversation will end active call
com.unblu.conversation.ui.closeWillEndCallMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Closing the conversation will end the call
Dialog message when navigating out of conversation will end co-browsing
com.unblu.conversation.ui.closeWillEndCollaborationMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Closing the conversation ends the collaboration
"End conversation" dialog text
com.unblu.conversation.ui.dialogQuestionEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Do you really want to end the conversation?
"Leave conversation" dialog text
com.unblu.conversation.ui.dialogQuestionLeaveConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Do you really want to leave the conversation?
"Stop collaboration" dialog text
com.unblu.conversation.ui.dialogQuestionStopCollaborationLayer
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Do you really want to stop collaborating?
"End conversation" dialog title
com.unblu.conversation.ui.dialogTitleEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
End conversation
"Leave conversation" dialog title
com.unblu.conversation.ui.dialogTitleLeaveConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Leave conversation
"Stop collaboration layer" dialog title
com.unblu.conversation.ui.dialogTitleStopCollaborationLayer
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Stop collaboration
Label of "enlarge" context panel button label
com.unblu.conversation.ui.enlargePanelButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Enlarge
Error text when not authorized to connect
com.unblu.conversation.ui.errorConnectNotAuthorized
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You aren't allowed to open this conversation. You can ask the assigned agent for an invitation to join.
Displayed when someone attempts to join a conversation they aren’t authorized to join
"Unknown conversation" connection error text
com.unblu.conversation.ui.errorConnectUnknownConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The requested conversation does not exist
Tooltip for group conversation avatar
com.unblu.conversation.ui.groupConversationAvatarTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${num} other conversation participants
The tooltip can be used to indicate the number of other participants
Arguments
| Name | Type | Description |
|---|---|---|
num |
Integer |
Conversation action bar configuration
Label for "Change topic" action
com.unblu.conversation.actionbar.ui.actionBarChangeTopic
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Edit topic
Label for the change topic action
"Change topic" dialog title
com.unblu.conversation.actionbar.ui.actionBarChangeTopicDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Edit topic
Title for the "Change topic" dialog
"Change topic" input label
com.unblu.conversation.actionbar.ui.actionBarChangeTopicInputLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Enter up to 200 characters:
Label for the change topic input
Label for "share" start collaboration action
com.unblu.conversation.actionbar.ui.actionBarShare
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Share
Conversation admission configuration
Participant info text in admission screen
com.unblu.conversation.admission.participantInfo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${firstParticipants} and ${lastParticipant}
Used if there are two to four participants
Arguments
| Name | Type | Description |
|---|---|---|
firstParticipants |
String |
|
lastParticipant |
String |
Overflow participant info text in admission screen
com.unblu.conversation.admission.participantInfoOverflow
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participants} and ${overflowCount} others
used if there are more than four participants
Arguments
| Name | Type | Description |
|---|---|---|
participants |
String |
|
overflowCount |
Integer |
Participant tooltip in admission screen
com.unblu.conversation.admission.participantTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} (${role})
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
role |
String |
AgentUnavailableStateIndicator
Agent unavailable state aria label
com.unblu.conversation.messaging.ui.agent_unavailable_state.ariaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent unavailable state dialog
Multiple agents unavailable state label
com.unblu.conversation.messaging.ui.agent_unavailable_state.multipleAgentsUnavailableTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${agentNames} and ${lastAgentName} are unavailable.
Arguments
| Name | Type | Description |
|---|---|---|
agentNames |
String |
|
lastAgentName |
String |
Agent unavailable state "see more" button label
com.unblu.conversation.messaging.ui.agent_unavailable_state.seeMoreBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
See more.
Single agent "away" state label
com.unblu.conversation.messaging.ui.agent_unavailable_state.singleAgentAwayTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${agentName} is away.
Arguments
| Name | Type | Description |
|---|---|---|
agentName |
String |
Single agent "offline" state label
com.unblu.conversation.messaging.ui.agent_unavailable_state.singleAgentOfflineTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${agentName} is offline.
Arguments
| Name | Type | Description |
|---|---|---|
agentName |
String |
Single agent "status message" fallback
com.unblu.conversation.messaging.ui.agent_unavailable_state.singleAgentStatusMessageFallback
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Feel free to leave a message.
Visitors see this text if the agent hasn’t set a status message or it isn’t accessible
Call shortcut configuration
Call UI configuration
Label for "answer call" button
com.unblu.conversation.call.btnAnswerCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Answer call
Label for active "background replacement" button
com.unblu.conversation.call.btnBackgroundReplacementActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unset background
Label for inactive "background replacement" button
com.unblu.conversation.call.btnBackgroundReplacementInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Set background
Label for "call overflow menu" button
com.unblu.conversation.call.btnCallOverflowMenu
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
More options
Label for "share" button in the call UI
com.unblu.conversation.call.btnCallShareMenu
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Share
Label for active "camera" button
com.unblu.conversation.call.btnCamActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Turn camera off
Label for inactive "camera" button
com.unblu.conversation.call.btnCamInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Turn camera on
Label of button to turn off closed captions
com.unblu.conversation.call.btnCcOff
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Turn off closed captions
Used when closed captions are "on"
Label of button to turn on closed captions
com.unblu.conversation.call.btnCcOn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Turn on closed captions
Used when closed captions are "off"
Label for "Change layout" button
com.unblu.conversation.call.btnChangeLayoutMode
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Change layout
Label for "cycle camera" button
com.unblu.conversation.call.btnCycleCamera
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Cycle camera
Label for "decline call" button
com.unblu.conversation.call.btnDeclineCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline call
Label for "dismiss" button
com.unblu.conversation.call.btnDismiss
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Dismiss
Label for "display call here" button
com.unblu.conversation.call.btnDisplayCallHere
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Display call here
Label for "leave call" button
com.unblu.conversation.call.btnHangUp
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Leave call
Label for "leave call and close conversation" button
com.unblu.conversation.call.btnHangUpAndCloseConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Leave call and close conversation
Label for "leave call and end conversation" button
com.unblu.conversation.call.btnHangUpAndEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Leave call and end conversation
Label for "leave call and conversation" button
com.unblu.conversation.call.btnHangUpAndLeaveConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Leave call and conversation
Label for "hide call UI" button
com.unblu.conversation.call.btnHide
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show chat
Label for "media settings" button
com.unblu.conversation.call.btnMediaSettings
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Media settings
Label for active "microphone" button
com.unblu.conversation.call.btnMicActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Mute microphone
Label for inactive "microphone" button
com.unblu.conversation.call.btnMicInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unmute microphone
Label for "pin video" button
com.unblu.conversation.call.btnPin
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Pin
Label for "request callback" button
com.unblu.conversation.call.btnRequestCallback
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Request callback
Label for "video snapshot" button
com.unblu.conversation.call.btnSnapshot
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Take a video snapshot
Label for active "speaker" button
com.unblu.conversation.call.btnSpeakerActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Turn speaker off
Label for inactive "speaker" button
com.unblu.conversation.call.btnSpeakerInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Turn speaker on
Label for "unpin video" button
com.unblu.conversation.call.btnUnpin
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unpin
Label for "enable captions" switch
com.unblu.conversation.call.closedCaptionLabelEnabled
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Captions
Label for "spoken call language" select
com.unblu.conversation.call.closedCaptionLabelSpokenLanguage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You're speaking
Label for "enable caption translation" switch
com.unblu.conversation.call.closedCaptionLabelTranslated
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Translate
Label for "caption translation language" select
com.unblu.conversation.call.closedCaptionLabelTranslatedLanguage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
See captions in
Label of "caption settings" button
com.unblu.conversation.call.closedCaptionSettings
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Caption settings
Title of "closed captions" tab
com.unblu.conversation.call.closedCaptionTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Closed captions (cc)
Caption translation information
com.unblu.conversation.call.closedCaptionTranslationInfo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
(Translated from ${originalLanguage})
Displayed next to the person’s name
Arguments
| Name | Type | Description |
|---|---|---|
originalLanguage |
String |
Label for value "Automatic spoken language"
com.unblu.conversation.call.closedCaptionValueAutoSpokenLanguage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Auto (${conversationLanguage})
Arguments
| Name | Type | Description |
|---|---|---|
conversationLanguage |
String |
Label for value "Automatic translated language"
com.unblu.conversation.call.closedCaptionValueAutoTranslatedLanguage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Auto (${localLanguage})
Arguments
| Name | Type | Description |
|---|---|---|
localLanguage |
String |
Error text if audio input device (microphone) access denied
com.unblu.conversation.call.errorAudioInputAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Microphone access denied. Check your browser's microphone permissions.
Displayed if access is denied at the browser level
Error text if accessing audio input device failed
com.unblu.conversation.call.errorAudioInputAccessFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Microphone access failed. Choose a different microphone and retry.
Displayed if access is allowed at the browser level but accessing the hardware failed
Error text if audio input device inaccessible
com.unblu.conversation.call.errorAudioInputGone
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your microphone can no longer be accessed.
Displayed if the device is no longer accessible during a call
Error text if access to audio input device denied
com.unblu.conversation.call.errorAudioInputInsecureContext
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Microphone access denied. You're using an insecure connection. Microphone access is only allowed over secure HTTPS connections.
Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers
Error text if no audio input device found
com.unblu.conversation.call.errorAudioInputNotFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No microphone found. Connect a microphone and retry.
Error text displayed if no audio input device (microphone) is found
Information text when call disconnected
com.unblu.conversation.call.errorCallDisconnectedText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Reconnecting
Displayed if the call service provider indicates that it has lost its connection. Unblu tries to reconnect after several seconds.
Information title when call disconnected
com.unblu.conversation.call.errorCallDisconnectedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Lost call connection
Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.
Toast displayed if the call connection is lost
com.unblu.conversation.call.errorCallDisconnectedToast
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Lost call connection, reconnecting
Tost displayed if at least one collaboration layer is active. Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.
Information text when reconnecting call
com.unblu.conversation.call.errorCallReconnecting
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Reconnecting call
Displayed if the call service provider indicates that it’s lost its connection and is reconnecting
Error text if browser doesn’t support WebRTC
com.unblu.conversation.call.errorIncompatibleBrowser
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Browser not supported. Please upgrade to the latest version of a modern browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.
Errror text if call module not registered
com.unblu.conversation.call.errorIncompatibleSdk
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Video and audio calls not supported. Please upgrade to the latest version of the app.
Error text displayed if an app that uses the SDK hasn’t registered the call module
Error text if video input device (camera) access denied
com.unblu.conversation.call.errorVideoInputAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Camera access denied. Check your browser's camera permissions.
Displayed if access is denied at the browser level
Error text if accessing video input device failed
com.unblu.conversation.call.errorVideoInputAccessFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Camera access failed. Choose a different camera and retry.
Displayed if access is allowed at the browser level but accessing the hardware failed
Error text if video input device inaccessible
com.unblu.conversation.call.errorVideoInputGone
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your camera can no longer be accessed.
Displayed if the device is no longer accessible during a call
Error text if access to video input device denied
com.unblu.conversation.call.errorVideoInputInsecureContext
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Camera access denied. You're using an insecure connection. Camera access is only allowed over secure HTTPS connections.
Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers
Error text if no video input device found
com.unblu.conversation.call.errorVideoInputNotFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No camera found. Connect a camera and retry.
Text while connecting to call
com.unblu.conversation.call.labelConnectingDelayed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connecting...
Displayed under the loading animation if connecting to a call takes longer than the value configured in connectingLabelDelay
call connecting toast text
com.unblu.conversation.call.labelConnectingToast
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connecting
Label displayed while connecting to a call when collaboration is active
Label if call displayed on a different device
com.unblu.conversation.call.labelDisplayCallHere
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The active call is displayed on another device or in another browser window.
Text of "display call here" link
com.unblu.conversation.call.labelDisplayHereCallLink
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Tap to display call here
Displayed in the "active call" bar which is displayed if a call is active but displayed on a different device or browser tab
"Group call" label
com.unblu.conversation.call.labelGroupCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Group call
Displayed if more than two people are participating in an audio call
Text of "active call" bar
com.unblu.conversation.call.labelInActiveCallLink
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Return to call
The "active call" bar is displayed if a call is active
Label for incoming video calls
com.unblu.conversation.call.labelIncomingVideoCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming video call
Label for incoming voice calls
com.unblu.conversation.call.labelIncomingVoiceCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming voice call
Label for "join active video call"
com.unblu.conversation.call.labelJoinActiveVideoCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join active video call
Label for "join active voice call"
com.unblu.conversation.call.labelJoinActiveVoiceCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join active voice call
Text of "active call" bar if not participating
com.unblu.conversation.call.labelNotInActiveCallLink
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join active call
Displayed in the "active call" bar if a call is active but the person isn’t in the call
Label if only one person in call
com.unblu.conversation.call.labelOnlyOneInCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
There's nobody else in the call at the moment
Label for outgoing calls
com.unblu.conversation.call.labelOutboundCallRecipients
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Calling ${names}...
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
First label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Second label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed2
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Third label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed3
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Fourth label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed4
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Last label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed5
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for ${names}...
The label is displayed until someone answers the call or the caller hangs up
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Label if nobody available for call
com.unblu.conversation.call.labelUnavailableForCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Not available for a call
Text while waiting for others to join call
com.unblu.conversation.call.labelWaitingForOthers
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connecting counterparty...
Displayed in audio calls instead of the call’s duration while waiting for others to connect
Label if for the persons own published media
com.unblu.conversation.call.labelYourPublishedMedia
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You
This is displayed instead of the name
Text for the automatic layout mode
com.unblu.conversation.call.layoutModeAuto
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Auto
Text for the horizontal layout mode
com.unblu.conversation.call.layoutModeHorizontal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sidebar
Text for the vertical layout mode
com.unblu.conversation.call.layoutModeVertical
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Top bar
Text of the audio input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioInputText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept your browser’s request to access your microphone
Displayed while the browser is requesting access the audio input to make the user aware they have to grant access
Title of the audio input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioInputTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Allow access to microphone
Displayed while the browser is requesting access to the audio input to make the user aware they have to grant access
Text of the audio and video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept your browser’s request to access your camera and microphone
Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access
Title of the audio and video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Allow access to microphone and camera
Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access
Text of the video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogVideoInputText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept your browser’s request to access your camera
Displayed while the browser is requesting access the video input to make the user aware they have to grant access
Title of the video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogVideoInputTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Allow access to camera
Displayed while the browser is requesting access to the video input to make the user aware they have to grant access
Hint displayed while requesting audio input device access
com.unblu.conversation.call.mediaSelectAudioInputRequestPendingHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept your browser's request to access the microphone
Displayed under the microphone & speakers select option while the browser’s device access request is pending
Hint if audio output device access denied
com.unblu.conversation.call.mediaSelectAudioOutputAccessDeniedHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
To allow speaker access, grant access to the microphone
Displayed under the speakers select option if the explicit request for audio output permissions failed
Hint if media access denied
com.unblu.conversation.call.mediaSelectHintAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Access denied
Displayed on a media select option if access to the media type is denied
Default hint on media selects
com.unblu.conversation.call.mediaSelectHintDefault
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
System default
Hint if no media device found
com.unblu.conversation.call.mediaSelectHintNoDeviceFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No device found
Displayed on a media select if no device could be found for this media type
Label for audio input (microphone) select
com.unblu.conversation.call.mediaSelectLabelAudioInput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Microphone
Label for audio output (speakers) select
com.unblu.conversation.call.mediaSelectLabelAudioOutput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Speakers
Label for video input (camera) select
com.unblu.conversation.call.mediaSelectLabelVideoInput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Camera
Label for "request access" button in media settings dialog
com.unblu.conversation.call.mediaSelectRequestAccessBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Request access
Title of media settings dialog
com.unblu.conversation.call.mediaSelectTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Audio and Video
Title of "audio and video" settings tab
Hint displayed while requesting video input device access
com.unblu.conversation.call.mediaSelectVideoInputRequestPendingHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept your browser's request to access the camera
Displayed under the camera select option while the browser’s device access request is pending
Title of media settings dialog
com.unblu.conversation.call.mediaSettingsTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Media settings
Label of "unmute audio playback" overlay button
com.unblu.conversation.call.unmuteAudioPlaybackOverlayButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unmute
Text of "unmute audio playback" overlay
com.unblu.conversation.call.unmuteAudioPlaybackOverlayText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Click "${unmuteButtonLabel}" to enable audio playback
Arguments
| Name | Type | Description |
|---|---|---|
unmuteButtonLabel |
String |
Desk context panel configuration
Label of "branch" button on "branch" context panel
com.unblu.conversation.contextpanel.branchTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Branch
Label of "back to info" button
com.unblu.conversation.contextpanel.editBack
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Back to info
The button is displayed on the "edit conversation" context panel
Title of "edit conversation" context panel
com.unblu.conversation.contextpanel.editTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Edit conversation
Title of "files" context panel
com.unblu.conversation.contextpanel.filesTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Files
Title of "conversation info" context panel
com.unblu.conversation.contextpanel.infoTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation info
Title of "messaging" context panel
com.unblu.conversation.contextpanel.messagingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Chat
Label of "back to participants" button
com.unblu.conversation.contextpanel.participantsBack
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Back to participants
The label is displayed on the "participant details" context panel
Collaboration space UI
Label for "mark" layer action
com.unblu.conversation.collabspace.layerActionMark
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Mark mode
Label for "pause sharing" layer action
com.unblu.conversation.collabspace.layerActionPauseSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Pause and resume sharing
Label for "remote control" layer action
com.unblu.conversation.collabspace.layerActionRemoteControl
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Remote control
Label for "scroll lock" layer action
com.unblu.conversation.collabspace.layerActionScrollLock
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Scroll lock
Body of layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${layerName} hasn't been used for a long time. It will be stopped in ${remainingTime}.
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
remainingTime |
String |
Label of "Continue" button in layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogContinueButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
I'm back
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Label of "Stop" button in layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogStopButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Stop
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Title of layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No activity
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Body of "layer inactivity" notification
com.unblu.conversation.collabspace.layerInactivityNotificationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${layerName} hasn't been used for a long time. It will be stopped automatically soon.
The notification is shown when a collaboration layer is about to run into a timeout because of inactivity
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
Title of "Layer inactive" timeout notification
com.unblu.conversation.collabspace.layerInactivityNotificationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No activity
The notification is shown when a collaboration layer is about to run into a timeout because of inactivity
Desk collaboration space UI configuration
File management UI
Aria label for "co-browse file" button
com.unblu.conversation.file.actionAriaCobrowse
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Co-browse file ${fileName}
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Aria label for "delete file" button
com.unblu.conversation.file.actionAriaDelete
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Delete file ${fileName}
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Aria label for "download file" button
com.unblu.conversation.file.actionAriaDownload
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Download ${fileName}
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Hint for "file co-browsing" action
com.unblu.conversation.file.actionHintCobrowse
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Co-browse
Hint for "delete file" action
com.unblu.conversation.file.actionHintDelete
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Delete
Hint for "download" action
com.unblu.conversation.file.actionHintDownload
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Download
Error message if uploaded content is rejected
com.unblu.conversation.file.errorUploadContentReject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The file was rejected by the server
Displayed if the Unblu server returns a content reject code during file upload
Text of "file upload timeout" error
com.unblu.conversation.file.errorUploadTimeout
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Upload timed out...
"File too large" error message
com.unblu.conversation.file.errorUploadTooLarge
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Max. file size is ${maxSize}
Arguments
| Name | Type | Description |
|---|---|---|
maxSize |
String |
|
actualSize |
String |
Message if an unknown error occurs during file upload
com.unblu.conversation.file.errorUploadUnknown
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Error uploading file
Feedback text for "download" action
com.unblu.conversation.file.fileDownloadedFeedback
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Downloading ${fileName}
Displayed when the file download starts
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Label of "upload" button in file list
com.unblu.conversation.file.fileListUploadButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Upload file
Text for "internal mode" option in "file upload" dialog
com.unblu.conversation.file.fileUploadModeDialogInternalOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
An internal file (visible to agents only)
Text for "public mode" option in "file upload" dialog
com.unblu.conversation.file.fileUploadModeDialogPublicOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
A public file (visible to all participants)
Title of "file upload" dialog
com.unblu.conversation.file.fileUploadModeDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Upload
Text for "internal mode" option in "file upload" dropdown
com.unblu.conversation.file.filesListUploadModeInternalOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Internal (visible to agents only)
Text for "public mode" option in "file upload" dropdown
com.unblu.conversation.file.filesListUploadModePublicOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Public (visible to all participants)
Label for internal files
com.unblu.conversation.file.internalLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Internal
Label for canceled file uploads
com.unblu.conversation.file.labelCanceled
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File upload canceled
Label for deleted files
com.unblu.conversation.file.labelDeleted
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File was deleted
Label for failed file uploads
com.unblu.conversation.file.labelFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File upload failed
Label for deleted files
com.unblu.conversation.file.labelRejected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File was rejected
Label for file scanning process
com.unblu.conversation.file.labelScanning
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Scanning...
Label for file upload process
com.unblu.conversation.file.labelUploading
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Uploading...
Label for audio MIME types
com.unblu.conversation.file.mimeTypeAudio
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Audio
Label for document MIME types
com.unblu.conversation.file.mimeTypeDoc
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Doc
Label for image MIME types
com.unblu.conversation.file.mimeTypeImage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Image
Label for PDF MIME types
com.unblu.conversation.file.mimeTypePdf
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Label for presentation MIME types
com.unblu.conversation.file.mimeTypePresentation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Presentation
Label for spreadsheet MIME types
com.unblu.conversation.file.mimeTypeSpreadsheet
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Spreadsheet
Label for video MIME types
com.unblu.conversation.file.mimeTypeVideo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Video
Meeting UI configuration
Label for "display call here" button
com.unblu.conversation.meetingui.btnDisplayCallHere
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Display call here
Label for "close picture-in-picture" action
com.unblu.conversation.meetingui.closePipAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Close picture-in-picture
Label for "close picture-in-picture" button
com.unblu.conversation.meetingui.meetingViewPipPlaceholderButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show call here
Used instead of the meeting UI while in PiP (picture-in-picture) mode
Label for meeting UI in picture-in-picture mode
com.unblu.conversation.meetingui.meetingViewPipPlaceholderLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The call is displayed in another window
The label is displayed instead of the meeting UI while in PiP (picture-in-picture) mode
ExternalMessengerIndicator
External messenger conversation information (single participant)
com.unblu.core.client.conversation.messaging.ExternalMessengerBannerComponent.externalMessengerConversationSingleContactInformation
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${externalMessengerName} ${externalMessengerContactName}
Information displayed in a banner above the chat if the conversation is connected to an external messenger and there’s only one external participant
Arguments
| Name | Type | Description |
|---|---|---|
externalMessengerName |
String |
|
externalMessengerContactName |
String |
Messaging UI
Label for "cancel" button when message couldn’t be sent
com.unblu.conversation.messaging.ui.btnCancelMessageSend
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Cancel
Label of "canned responses" button
com.unblu.conversation.messaging.ui.btnCannedResponses
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Canned responses
Tooltip for "Choose WhatsApp template" button
com.unblu.conversation.messaging.ui.btnChooseWhatsAppTemplateTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Choose WhatsApp template
"Close conversation" button label
com.unblu.conversation.messaging.ui.btnConversationEnded
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Close conversation
The button is displayed at the bottom of an ended conversation
Tooltip for "messaging mode" toggle button (internal)
com.unblu.conversation.messaging.ui.btnInternalMessageModeTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Switch to public messages (visible to all participants)
Only displayed if the messaging mode is "internal"
Tooltip for "messaging mode" toggle button (public)
com.unblu.conversation.messaging.ui.btnPublicMessageModeTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Switch to internal messages (visible to agents only)
Only displayed if the messaging mode is "public"
Label for "retry" button when message couldn’t be sent
com.unblu.conversation.messaging.ui.btnRetryMessageSend
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Retry
Label of "send internal message" button
com.unblu.conversation.messaging.ui.btnSendInternalMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Send internally
Label of "send message" button
com.unblu.conversation.messaging.ui.btnSendMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Send
Label of "show less" chat content button
com.unblu.conversation.messaging.ui.btnShowLessChatContent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show less
Label of "show more" chat content button
com.unblu.conversation.messaging.ui.btnShowMoreChatContent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show more
Label of "upload" button
com.unblu.conversation.messaging.ui.btnUpload
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Send file
"Characters over limit" hint
com.unblu.conversation.messaging.ui.charactersOverLimitHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${count} characters over limit
Text of the "characters over limit" hint displayed below the message input field when the maximum input length has been exceeded
Arguments
| Name | Type | Description |
|---|---|---|
count |
Integer |
"Remaining characters" hint
com.unblu.conversation.messaging.ui.charactersRemainingHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${count} characters left
Text of the "remaining characters" hint displayed below the message input field when the maximum input length is about to be reached
Arguments
| Name | Type | Description |
|---|---|---|
count |
Integer |
Copied message text
com.unblu.conversation.messaging.ui.copyMessageText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${messageText}
Text stored in the clipboard when the "copy message" action is triggered. Use the arguments to add additional information to the copied message text.
Arguments
| Name | Type | Description |
|---|---|---|
messageText |
String |
|
messageSender |
String |
|
messageTimestamp |
String |
|
messageId |
String |
|
conversationId |
String |
Text displayed to disconnected participants when no messages in conversation
com.unblu.conversation.messaging.ui.disconnectedMessage
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Disconnected from conversation
"Send failed" message when resending message was canceled
com.unblu.conversation.messaging.ui.failedReasonCanceled
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${reason}
The "reason" argument contains the reason why resending the message was canceled
Arguments
| Name | Type | Description |
|---|---|---|
reason |
String |
Text for failure because connection closed
com.unblu.conversation.messaging.ui.failedReasonConnectionClosed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connection closed
The text is displayed when a message couldn’t be sent successfully
"Send failed" message when resending message is possible
com.unblu.conversation.messaging.ui.failedReasonRetryable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${reason}
The "reason" argument contains the reason why sending the message initially failed
Arguments
| Name | Type | Description |
|---|---|---|
reason |
String |
Text for failure because server unreachable
com.unblu.conversation.messaging.ui.failedReasonServerUnreachable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Server unreachable
The text is displayed when a message couldn’t be sent successfully after several retries
"Send failed" message when resending message isn’t possible
com.unblu.conversation.messaging.ui.failedReasonTerminal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${reason}
The "reason" argument contains the reason why sending the message failed
Arguments
| Name | Type | Description |
|---|---|---|
reason |
String |
Text of "hidden participant" banner
com.unblu.conversation.messaging.ui.hiddenPersonIndicatorLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You're participating as a hidden agent
Placeholder in internal message input field
com.unblu.conversation.messaging.ui.hintInternalMessageInput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Type an internal message (visible to agents only)
The placeholder disappears once the user starts typing a message
Placeholder in internal message input field if messageInputSendBehavior set to ON_SHIFT_ENTER
com.unblu.conversation.messaging.ui.hintInternalMessageInputShiftEnter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Use SHIFT + ENTER to send internally
The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintInternalMessageInput is displayed instead.
Placeholder in public message input field
com.unblu.conversation.messaging.ui.hintMessageInput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Type a message
The placeholder disappears once the user starts typing a message
Placeholder in message input field disabled due to open question
com.unblu.conversation.messaging.ui.hintMessageInputPendingQuestion
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Respond to pending question
If the user can only respond to a question by selecting an answer offered, the message input field is disabled and the value of this property is displayed
Placeholder in message input field if messageInputSendBehavior set to ON_SHIFT_ENTER
com.unblu.conversation.messaging.ui.hintMessageInputShiftEnter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Use Shift + Enter to send
The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintMessageInput is displayed instead.
Label for image view in full view mode
com.unblu.conversation.messaging.ui.imageDialogSenderAndTimeLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${sender} at ${time}
Arguments
| Name | Type | Description |
|---|---|---|
sender |
String |
|
time |
String |
Text displayed at bottom of ended conversation
com.unblu.conversation.messaging.ui.labelConversationEnded
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This conversation has ended
The text appears immediately above the "close" button
Label text for the link to download conversation recordings (Safari only)
com.unblu.conversation.messaging.ui.labelDownloadConversationRecording
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Download recording
Text for "hide rejected message content" button
com.unblu.conversation.messaging.ui.labelHideRejectedMessageContent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hide content
Label of "jump to latest message" toast
com.unblu.conversation.messaging.ui.labelJumpToLatest
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Jump to latest
Text for messages rejected by message interceptor
com.unblu.conversation.messaging.ui.labelMessageRejected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Message blocked
"Reason" label for message interceptor rejection reason
com.unblu.conversation.messaging.ui.labelMessageRejectedReason
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Reason
Label of "unread messages" toast
com.unblu.conversation.messaging.ui.labelNumberUnreadMessages
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${numUnread} unread messages
Arguments
| Name | Type | Description |
|---|---|---|
numUnread |
Integer |
Text when message couldn’t be sent
com.unblu.conversation.messaging.ui.labelSendFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed
Text for "show rejected message content" button
com.unblu.conversation.messaging.ui.labelShowRejectedMessageContent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show content
Text during onboarding when no messages in conversation
com.unblu.conversation.messaging.ui.loadingMessage
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
loading...
This text could be displayed while Unblu is waiting for a bot to join the conversation, for example
Label when loading more messages
com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Loading more messages...
Message recipient label
com.unblu.conversation.messaging.ui.msgRecipients
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
to ${recipientNames}
Text displayed behind the sender’s name if a message is explicitly sent to one or more recipients
Arguments
| Name | Type | Description |
|---|---|---|
recipientNames |
String |
Aria label for message state
com.unblu.conversation.messaging.ui.msgStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Message state: ${stateText}
Arguments
| Name | Type | Description |
|---|---|---|
stateText |
String |
Message state label for delivered messages
com.unblu.conversation.messaging.ui.msgStateDelivered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Delivered
Message state label for pending messages
com.unblu.conversation.messaging.ui.msgStatePending
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Pending
Label for message state of read messages
com.unblu.conversation.messaging.ui.msgStateRead
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Read
Label for message state of rejected messages
com.unblu.conversation.messaging.ui.msgStateRejected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Rejected
Message state label for sent messages
com.unblu.conversation.messaging.ui.msgStateSent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sent
Default text when no messages in conversation
com.unblu.conversation.messaging.ui.noMessage
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
There are no messages in the conversation
Tooltip for "request chat suggestion" action
com.unblu.conversation.messaging.ui.requestChatSuggestionHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Generate a suggestion
Tooltip for "request custom prompt chat suggestion" action
com.unblu.conversation.messaging.ui.requestCustomPromptChatSuggestionHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Generate a suggestion with a custom prompt
"Send failed" message
com.unblu.conversation.messaging.ui.sendMessageFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to send message.
Error message displayed when a message could not be sent to the server
Combiner used to add a timestamp to system messages
com.unblu.conversation.messaging.ui.systemMessageTimestamp
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${messageText} • ${messageTimestamp}
Arguments
| Name | Type | Description |
|---|---|---|
messageText |
String |
|
messageTimestamp |
String |
Tooltip for "copy message" action
com.unblu.conversation.messaging.ui.textMessageCopyHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Copy
Tooltip for "reply to message" action
com.unblu.conversation.messaging.ui.textMessageReplyHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Reply
Tooltip for "translate" action
com.unblu.conversation.messaging.ui.textMessageTranslationHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Translate
"Show original message" action
com.unblu.conversation.messaging.ui.translation.showOriginalBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show original
Text of the "Show original message" action displayed below the message if it has been translated
"translate message" action
com.unblu.conversation.messaging.ui.translation.showTranslationBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show translation
Text of the "translate message" action displayed below the message if translation is available
"Message being translated" label
com.unblu.conversation.messaging.ui.translation.translating
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Translating
Text displayed below the message while the message is being translated
"Message translation error" label
com.unblu.conversation.messaging.ui.translation.translationError
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Error during translation
Text displayed below the message if the translations fails
QueueStatusIndicator
Queue average waiting time label
com.unblu.conversation.messaging.ui.queuestatus.averageWaitingTimeLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Wait: Approx. ${timeInMinutes} minutes.
Displayed when queue average waiting time is equal to or greater than 1 minute
Arguments
| Name | Type | Description |
|---|---|---|
timeInMinutes |
String |
Queue short average waiting time label
com.unblu.conversation.messaging.ui.queuestatus.defaultWaitingTimeLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Wait: Less than a minute.
Displayed when queue average waiting time is less than 1 minute
Queue position label
com.unblu.conversation.messaging.ui.queuestatus.queuePositionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Queue position: ${position}.
Arguments
| Name | Type | Description |
|---|---|---|
position |
Integer |
WhatsApp24HWindowExpiredWidget
Message when WhatsApp 24-hour window expired
com.unblu.conversation.messaging.ui.whastapp.twentyfourHourWindowExpired
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The WhatsApp 24-hour window has expired. Select a WhatsApp template to continue the conversation.
Once the WhatsApp 24-hour window expires, you can only send WhatsApp template messages until a new WhatsApp conversation window opens. This happens when the visitor sends a message.
Person actions configuration
Label for "Remove participant" button
com.unblu.conversation.person.action.ui.confirmKickParticipantBtnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Remove
Label of "create new conversation" button
com.unblu.conversation.person.action.ui.createNewConversationActionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
New conversation
The action creates a new conversation with the visitor
Label of "remove participant" button
com.unblu.conversation.person.action.ui.kickParticipantActionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Remove participant
"Remove participant" confirmation question
com.unblu.conversation.person.action.ui.kickParticipantQuestion
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Do you really want to remove ${personName} from the conversation?
Arguments
| Name | Type | Description |
|---|---|---|
personName |
String |
Conversation recording indicator configuration
Audio recording banner body
com.unblu.conversation.recordingindicator.bannerBodyAudio
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Body of the banner displayed during audio recording
Audio and video recording banner body
com.unblu.conversation.recordingindicator.bannerBodyAudioVideo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Body of the banner displayed during audio and video recording
Audio recording banner title
com.unblu.conversation.recordingindicator.bannerTitleAudio
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Audio recording in progress
Title of the banner displayed during audio recording
Audio and video recording banner title
com.unblu.conversation.recordingindicator.bannerTitleAudioVideo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Recording in progress
Title of the banner displayed during audio and video recording
Closed conversation configuration
"Conversation closed" message
com.unblu.desk.conversation.closed.closedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This conversation has been closed
Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured
Conversation template view model
Default audio request template
com.unblu.conversationtemplate.default.audioRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming audio call
Default branch client request template
com.unblu.conversationtemplate.default.branchClientRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Branch client request
Default chat invite template
com.unblu.conversationtemplate.default.chatInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show chat invite
Default chat PIN template
com.unblu.conversationtemplate.default.chatPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join chat
Default chat request template
com.unblu.conversationtemplate.default.chatRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming chat request
Default template for embedded co-browsing with PIN
com.unblu.conversationtemplate.default.domcapPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join embedded co-browsing
Default embedded co-browsing request template
com.unblu.conversationtemplate.default.domcapRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming embedded co-browsing request
Default universal co-browsing invite template
com.unblu.conversationtemplate.default.headlessInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show universal co-browsing invite
Default template for universal co-browsing with PIN
com.unblu.conversationtemplate.default.headlessPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join universal co-browsing
Default universal co-browsing request template
com.unblu.conversationtemplate.default.headlessRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming universal co-browsing request
Default mobile co-browsing request template
com.unblu.conversationtemplate.default.mobileCobrowsingRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming mobile co-browsing request
Default template for mobile co-browsing with PIN
com.unblu.conversationtemplate.default.mobilePinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join mobile co-browsing
Default offline chat request template
com.unblu.conversationtemplate.default.offlineChatRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming offline chat request
Default scheduled conversation template
com.unblu.conversationtemplate.default.scheduledConversationName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Scheduled conversation
Default screen sharing invite template
com.unblu.conversationtemplate.default.screenSharingInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show screen
Default template for screen sharing with PIN
com.unblu.conversationtemplate.default.screenSharingPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join screen sharing
Default screen sharing request template
com.unblu.conversationtemplate.default.screenSharingRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming screen sharing request
Default video request template
com.unblu.conversationtemplate.default.videoRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming video call
Default visitor co-browsing template
com.unblu.conversationtemplate.default.visitorCobrowsingName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Social co-browsing
Description of default whiteboard invitation template
com.unblu.conversationtemplate.default.whiteboardInviteDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Default template used for all "show whiteboard" invites unless configured otherwise
Default whiteboard invite template
com.unblu.conversationtemplate.default.whiteboardInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Show whiteboard
Description of default whiteboard PIN template
com.unblu.conversationtemplate.default.whiteboardPinDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The default template used for all PIN-based whiteboard requests unless configured otherwise
Default template for whiteboard with PIN
com.unblu.conversationtemplate.default.whiteboardPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join whiteboard
Agent "request admission" component configuration
Label for "Cancel admission request" button
com.unblu.agent.admission.request.cancelRequestBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Cancel
Title of "Request admission" page for agents
com.unblu.agent.admission.request.mainTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Join conversation
Label for "Request admission" button
com.unblu.agent.admission.request.requestAdmissionBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Join
Info text on "Request admission" page for agents denied admission
com.unblu.agent.admission.request.restrictedDeniedAdmissionInfoText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You can try requesting access again
Displayed to agents trying to access a non-public conversation
Title of "Request admission" page for agents denied admission
com.unblu.agent.admission.request.restrictedDeniedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Admission denied
This title is used for conversations the agent hasn’t been admitted to
Info text on "Request admission" page for agents
com.unblu.agent.admission.request.restrictedInfoText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Access to this conversation is restricted. You must request admission.
Displayed to agents trying to access a non-public conversation
Info text on "Request admission" page for agents waiting for admission
com.unblu.agent.admission.request.restrictedPendingAdmissionInfoText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Wait for another agent to admit you to the conversation
Displayed to agents trying to access a non-public conversation
Title of "Request admission" page for agents waiting for admission
com.unblu.agent.admission.request.restrictedPendingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Admission requested
Used for conversations the agent has requested admission to
Label for "Request admission" button
com.unblu.agent.admission.request.restrictedRequestAdmissionBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Request admission
Used when an agent requests admission to a non-public conversation
Title of "Request admission" page for agents
com.unblu.agent.admission.request.restrictedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Admission needed
Used for conversations the agent hasn’t been admitted to
Label for "Retry" button
com.unblu.agent.admission.request.retryBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Retry
"Admission request canceled" text for agents
com.unblu.agent.admission.request.statusRequestCanceled
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
**You have canceled your request to join**
Confirms to the agent that they canceled their request to be admitted to the conversation
"Request denied" text for agents
com.unblu.agent.admission.request.statusRequestDenied
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
**Admission denied** Contact the agent who invited you for further information
Displayed to an agent requesting admission when another agent denies their request
"Please wait (under review)" text for agents
com.unblu.agent.admission.request.statusWaitingForAdmission
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
**Wait for another agent to admit you to the conversation**
Displayed to agents requesting admission when another agent is reviewing their request
"Please wait (no reviewer)" text for agents
com.unblu.agent.admission.request.statusWaitingForAgent
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
**Wait for another agent to join the conversation**
Displayed to the agent requesting admission when there’s no agent present to review their request
BranchClientIssueTypeTexts
Text for state branch client issues of type "AUXILIARY_CAMERA"
com.unblu.com.unblu.branch.state.auxiliaryCamera
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Auxiliary camera not found
Displayed when one or more auxiliary cameras of the branch client have an issue
Text for state branch client issues of type "MAIN_CAMERA"
com.unblu.com.unblu.branch.state.mainCamera
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Main camera not found
Displayed when the branch client main camera has an issue
Text for state branch client issues of type "MICROPHONE"
com.unblu.com.unblu.branch.state.microphone
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Microphone not found
Displayed when the configured branch client microphone has an issue. It may be that another microphone is in use.
Text for state branch client issues of type "OTHER"
com.unblu.com.unblu.branch.state.other
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unspecified issue
Displayed when the issue with a branch client can’t be specified
BranchInfoStateTexts
Text for branch state "ALL_AVAILABLE"
com.unblu.com.unblu.branch.client.issue.allAvailable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
All available
All branch clients of the branch are connected
Text for branch state "EMPTY"
com.unblu.com.unblu.branch.client.issue.empty
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Empty
The branch doesn’t have any branch clients
Text for branch state "ISSUE"
com.unblu.com.unblu.branch.client.issue.issue
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Issue
There’s an issue with at least one branch client of the branch
Text for branch state "PARTIALLY_AVAILABLE"
com.unblu.com.unblu.branch.client.issue.partiallyAvailable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Partially available
Some branch clients of the branch aren’t connected
BranchesComponent
Label of "city" grouping option
com.unblu.branch.list.groupOptionCity
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
City
Label of "country" grouping option
com.unblu.branch.list.groupOptionCountry
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Country
Label of "region" grouping option
com.unblu.branch.list.groupOptionRegion
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Region
Label of "state" grouping option
com.unblu.branch.list.groupOptionState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
State
Label of "name" sort option
com.unblu.branch.list.sortOptionName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Name
New outbound conversation
[.preview__label]#Label of "add connection" button in the new contact form #
com.unblu.agent.conversation.outbound.addContactButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Add connection
Hint for "counterpart search" input field
com.unblu.agent.conversation.outbound.searchCounterpartPersonInputHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Enter name, email, or source ID
Label of "counterpart search" input field
com.unblu.agent.conversation.outbound.searchCounterpartPersonInputLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Search for a customer
Label above "linked external messenger contacts" list
com.unblu.agent.conversation.outbound.selectContactsLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connected messengers
CustomerViewComponent
Label of "clear filters" button
com.unblu.customers.clearFilters
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Clear filters
Title of "columns" section in settings menu
com.unblu.customers.displayedColumnsTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Display columns
Title of "filters" section in settings menu
com.unblu.customers.displayedFiltersTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Display filters
Label for empty customer view
com.unblu.customers.emptyList
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No customers found
Title of filter section on small screens
com.unblu.customers.filterListTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Filters
Label when customer view was last updated
com.unblu.customers.lastUpdatedLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Last updated ${updatedTime}
Arguments
| Name | Type | Description |
|---|---|---|
updatedTime |
String |
Label of "refresh" button
com.unblu.customers.refreshButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Refresh
Label of "search" filter
com.unblu.customers.searchLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Search
Label of "settings" button
com.unblu.customers.settingsButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Settings
Label of "name" sorting option
com.unblu.customers.sortName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Name
Base "edit person" component configuration
Description for "avatar" field
com.unblu.person.edit.avatarDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
We recommend uploading square images (128px by 128px) with transparent backgrounds. Larger images are resized.
Label of "avatar" field
com.unblu.person.edit.avatarLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Avatar
Label of "email" field
com.unblu.person.edit.emailLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Label of "first name" field
com.unblu.person.edit.firstNameLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
First name
Label of "last name" field
com.unblu.person.edit.lastNameLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Last name
Label of "nickname" field
com.unblu.person.edit.nicknameLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Name
Label of "phone number" field
com.unblu.person.edit.phoneNumberLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Phone number
Message after saving a conversation
com.unblu.person.edit.saveNotification
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation saved
New customer UI
Label of "create customer" button
com.unblu.customers.creation.createCustomerButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Create
Error when customer creation isn’t available
com.unblu.customers.creation.customerCreationFeatureEnabledError
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Customer creation feature not available
The customer creation permissions can be configured per visitor type. Whether customer creation is possible therefore depends on both the permission settings and the type of customer being created.
Title of "create customer" UI
com.unblu.customers.creation.customerCreationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
New customer
Label of "anonymous" customer type option
com.unblu.customers.creation.customerRoleAnonymous
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Anonymous
Label of "authenticated" customer type option
com.unblu.customers.creation.customerRoleRegisteredUser
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Authenticated
CustomerDashboardComponent
"Unknown customer" error text
com.unblu.customers.dashboard.errorUnknownCustomer
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The requested customer does not exist
CustomerInfoModuleComponent
Label displaying the date and time the customer was last seen
com.unblu.customers.dashboard.info.lastSeenLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Last seen ${lastSeenDateTime}
Arguments
| Name | Type | Description |
|---|---|---|
lastSeenDateTime |
String |
CustomerListColumnOptionsTexts
Label of "Email" column filter option
com.unblu.customers.search.emailColumnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Label of "External messengers" column filter option
com.unblu.customers.search.externalMessengersColumnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
External messengers
Label of "Labels" column filter option
com.unblu.customers.search.labelsColumnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Labels
CustomerViewItemWidget
Header of "email" column in customer view
com.unblu.customers.item.emailColumn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Header of "external messenger" column in customer view
com.unblu.customers.item.externalMessengerColumn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
External Messengers
Header of "label" column in customer view
com.unblu.customers.item.labelColumn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Labels
Label when customer was last seen
com.unblu.customers.item.lastSeenLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Last seen ${lastSeenDateTime}
Arguments
| Name | Type | Description |
|---|---|---|
lastSeenDateTime |
String |
CustomerSearchFilterOptionsTexts
Info text of "any labels" search filter option
com.unblu.customers.search.anyLabelsOptionInfoText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Matches the filter if at least one of the selected labels is present on the customer
Label of "any labels" search filter option
com.unblu.customers.search.anyLabelsOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Any labels
Label of "excluded labels" search filter option
com.unblu.customers.search.excludedLabelsOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Excluded labels
Info text of "mandatory labels" search filter option
com.unblu.customers.search.mandatoryLabelsOptionInfoText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Matches the filter if all of the selected labels are present on the customer
Embedded Visitor UI
Conversation list aria label
com.unblu.si.embedded.ui.conversationListAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversations
Embedded co-browsing placeholder
com.unblu.si.embedded.ui.embeddedCobrowsingPlaceholder
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
# You are sharing this browser tab
Description for the embedded co-browsing placeholder. Use Markdown for custom formatting.
Title of conversation list action bar
com.unblu.si.embedded.ui.engagementBarTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversations with Unblu
Title of "engagements" dropdown
com.unblu.si.embedded.ui.engagementButtonTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
New
Tooltip of "engagements" dropdown
com.unblu.si.embedded.ui.engagementButtonTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
New conversation
Engagement area aria label
com.unblu.si.embedded.ui.engagementComponentAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Engagement area
Embedded Visitor UI aria label
com.unblu.si.embedded.ui.generalAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Chat and collaboration interface
Screen sharing placeholder
com.unblu.si.embedded.ui.screenSharingPlaceholder
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
# You're sharing your screen
Description for the screen sharing placeholder. Use Markdown for custom formatting.
Site integration UI configuration
"Closed active state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonClosedActiveState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Open
Text displayed on the launcher button when the engagement UI is closed but a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "closed active state" aria label
com.unblu.siteintegration.ui.launcherButtonClosedActiveStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Open active conversation
"Closed state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonClosedState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Contact us
Text displayed on the launcher button when the engagement UI is closed. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "closed state" aria label
com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Open chat and collaboration interface
"Open active state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonOpenActiveState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Collapse
Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "open active state" aria label
com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Collapse the active conversation
"Open state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonOpenState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Collapse
Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "open state" aria label
com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Collapse chat and collaboration interface
"Popped out active state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Pop in
Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "popped out active state" aria label
com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Pop active conversation back into this tab
"Popped out state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonPoppedOutState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Pop in
Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".
Client state action bar configuration
Label for the "collapse UI" action
com.unblu.clientstate.actionbar.ui.collapseAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Collapse UI
Label for the "maximize UI" action
com.unblu.clientstate.actionbar.ui.maximizeAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Maximize UI
Label for the "minimize UI" action
com.unblu.clientstate.actionbar.ui.minimizeAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Minimize UI
ListSettingsPopupComponent
Label for account scope in scope selector
com.unblu.listcontrolbar.settings.accountScopeLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Account
Label for "default settings" button
com.unblu.listcontrolbar.settings.defaultSettingsButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Default
Info text for draggable checkbox lists
com.unblu.listcontrolbar.settings.dragInfoText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Drag to reorder
Label for own scope in scope selector
com.unblu.listcontrolbar.settings.ownScopeLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Myself
Avatar configuration
"Connected through external messenger" label
com.unblu.avatar.ui.connectedThroughExternalMessenger
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Connected through ${externalMessengerName}
Displayed in the avatar’s tooltip and person’s info if they are connected through an external messenger to the conversation
Arguments
| Name | Type | Description |
|---|---|---|
externalMessengerName |
String |
ButtonTexts
Snackbar notifications
Label of "undo" button for modification notifications
com.unblu.snackbar.ui.labelButtonUndo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Undo
Label in modification notifications while undoing action
com.unblu.snackbar.ui.labelUndoing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Undoing...
Visitor notification request service
Title of notification permission opt-in banner for visitors
com.unblu.visitor.notification.notificationOptInTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Notify me of updates to my conversations
Visitor UI
"Active conversations" filter button label
com.unblu.visitor.ui.activeConversationsFilterButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Active
Aria label for active item in conversation list
com.unblu.visitor.ui.conversationListActiveItemAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Active conversation
Label for empty conversation list
com.unblu.visitor.ui.emptyListLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No conversations available
Text shown in place of the list of conversations if no conversations are available. Use Markdown for custom formatting.
"Ended conversations" filter button label
com.unblu.visitor.ui.endedConversationsFilterButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Archived
Text displayed as title in the action bar of on the conversation / initial engagement overview screen
com.unblu.visitor.ui.overviewTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversations with Unblu
Title for the action bar of the conversation or initial engagement overview screen
Visitor conversation UI
Label displayed below loader
com.unblu.visitor.conversation.ui.slowConnectionLoadingConversationLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Connecting to conversation...
Displayed when opening a conversation takes longer then usual
Visitor Meeting UI
Title for the "Files" context panel on Visitor Desk
com.unblu.visitor.conversation.ui.filesTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Files
Engagement UI
Subtitle for initial engagements when agents are available
com.unblu.visitor.ui.engagement.availableSubtitle
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Start a new conversation below
"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.
Title for initial engagements when agents are available
com.unblu.visitor.ui.engagement.availableTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
We're here to help
"Initial engagements" refers to the situation where there are no conversations yet
Subtitle for initial engagements when no agent is available
com.unblu.visitor.ui.engagement.awaySubtitle
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Send us a message and we'll get back to you
"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.
Title for initial engagements if no agent is available
com.unblu.visitor.ui.engagement.awayTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Currently offline
"Initial engagements" refers to the situation where there are no conversations yet
General system message when creating conversation failed
com.unblu.visitor.ui.engagement.couldNotCreateConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Couldn't create conversation
Label for "audio call" engagement button
com.unblu.visitor.ui.engagement.engagementAudioCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Call support
Label for "chat" engagement button
com.unblu.visitor.ui.engagement.engagementChat
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Chat to a support agent
Label for "offline message" engagement button
com.unblu.visitor.ui.engagement.engagementOfflineMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Send a message
Label for "PIN" engagement button
com.unblu.visitor.ui.engagement.engagementPin
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Enter PIN
Label for "embedded co-browsing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Share website
Label for "mobile co-browsing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Co-browse mobile application
Label for "screen sharing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Share screen
Label for "universal co-browsing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Share website
Label for "request whiteboard" engagement button
com.unblu.visitor.ui.engagement.engagementRequestWhiteboard
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Whiteboard
Label for "video call" engagement button
com.unblu.visitor.ui.engagement.engagementVideoCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Video call
System message if conversation couldn’t be created because no agent was available
com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation couldn't be started because there's no agent available. Please try again later.
Visitor-side PIN UI
PIN component description
com.unblu.visitor.ui.pinDescription
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Contact customer support for a PIN
Description text for the PIN component. Use Markdown for custom formatting.
Error displayed if redeeming PIN fails
com.unblu.visitor.ui.pinError
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incorrect PIN. Try again.
"PIN entry rate limiting activated" message
com.unblu.visitor.ui.pinErrorRateLimit
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You entered an incorrect PIN too many times
The message appears if PIN entry rate limiting is triggered by too many unsuccessful attempts
PIN input aria label
com.unblu.visitor.ui.pinInputAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Enter PIN here
Main pop-out
Title of the visitor pop-out window
com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unblu session
The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.
ConversationEndedComponent
Client information about canceled conversation
com.unblu.visitordesk.conversationended.conversationCanceledLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**This conversation has been canceled**
Client information about ended conversation
com.unblu.visitordesk.conversationended.conversationEndedLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**This conversation has ended**
Label informing the client that the conversation has been ended
Custom information for canceled conversations
com.unblu.visitordesk.conversationended.customInformationCanceled
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Appears below the general conversation information on the "Conversation canceled" page of canceled conversations. Use Markdown for custom formatting.
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
Custom information for ended conversations
com.unblu.visitordesk.conversationended.customInformationEnded
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Appears below the general conversation information on the "Conversation ended" page of ended conversations. Use Markdown for custom formatting.
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
Visitor admission request component
"Cancel request" button label
com.unblu.visitordesk.admission.request.cancelRequestBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Cancel
Custom text for "request admission" window
com.unblu.visitordesk.admission.request.customInformation
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Use Markdown for custom formatting
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
Label for anonymous visitor’s email input field
com.unblu.visitordesk.admission.request.emailLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Placeholder for anonymous visitor’s email input field
com.unblu.visitordesk.admission.request.emailPlaceholder
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Enter your email address
"Join as an agent" button label
com.unblu.visitordesk.admission.request.joinAsAgentBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Join as an agent
Title of "request admission" window
com.unblu.visitordesk.admission.request.mainTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join conversation
Label for anonymous visitor’s name input field
com.unblu.visitordesk.admission.request.nicknameLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Name
Placeholder for anonymous visitor’s input field
com.unblu.visitordesk.admission.request.nicknamePlaceholder
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Enter your name
Placeholder for the anonymous person’s name input field
"Request admission" button label
com.unblu.visitordesk.admission.request.requestAccessBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Join
"Retry" button label
com.unblu.visitordesk.admission.request.retryBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Retry
Label for status message if request canceled
com.unblu.visitordesk.admission.request.statusRequestCanceled
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**You have canceled your request to join**
The message informs the visitor that they canceled their request to join the conversation
Label for status message if request denied
com.unblu.visitordesk.admission.request.statusRequestDenied
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**Admission denied** Please contact the agent who invited you for further information
The message informs the visitor that an agent denied their admission request
Label for status message if request awaiting approval
com.unblu.visitordesk.admission.request.statusWaitingForAdmission
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**Please wait for the agent to admit you to the conversation**
The message informs the visitor that an agent is reviewing their admission request
Label for status message if request awaiting agent
com.unblu.visitordesk.admission.request.statusWaitingForAgent
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**Please wait for the agent to join the conversation**
The message informs the visitor that there is no agent present who could review their admission request
Waiting room component
Waiting room window custom text
com.unblu.visitordesk.waitingroom.customInformation
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Custom text added below the general conversation information on the "Waiting room" page. Use Markdown for custom formatting.
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
Title of waiting room page
com.unblu.visitordesk.waitingroom.mainTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for conversation to start
Client information about waiting for activation
com.unblu.visitordesk.waitingroom.waitingForActivationLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**Please wait for the agent to start the conversation**
Displayed when the client is allowed to join but an agent must start the conversation first
Whiteboard UI
Toast message when exporting image to chat fails
com.unblu.whiteboard.ui.exportFailedToastText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to export image to chat. Error: ${error}
Arguments
| Name | Type | Description |
|---|---|---|
error |
String |
Concierge message texts
Concierge "Enter email" question
com.unblu.conversation.concierge.EnterEmailQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Please enter your email address
Concierge "Enter phone" question
com.unblu.conversation.concierge.EnterPhoneQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Enter your phone number
"Reason for agent offboarding" message: conversation canceled
com.unblu.conversation.concierge.agentOffboardingReasonConversationCanceledMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation has been canceled
"Reason for agent offboarding" message: conversation ended
com.unblu.conversation.concierge.agentOffboardingReasonConversationEndMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation has ended
"Reason for agent offboarding" message: conversation unassigned
com.unblu.conversation.concierge.agentOffboardingReasonConversationUnassignedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation has been unassigned and all secondary agents have been removed
"Reason for agent offboarding" message: external messenger channel closed
com.unblu.conversation.concierge.agentOffboardingReasonExternalChannelClosedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The external messenger channel has been closed. No further communication is possible in this conversation.
"Reason for agent offboarding" message: conversation forwarded
com.unblu.conversation.concierge.agentOffboardingReasonForwardedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The forwarding invitation has been accepted. You've been automatically removed from this conversation.
"Reason for agent offboarding" message: participant removed
com.unblu.conversation.concierge.agentOffboardingReasonKickedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You've been removed from the conversation and won't be able to access it anymore
"Reason for agent offboarding" message: onboarding declined
com.unblu.conversation.concierge.agentOffboardingReasonOnboardingDeclinedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You've been denied access to the conversation
"Reason for agent offboarding" message: onboarding timed out
com.unblu.conversation.concierge.agentOffboardingReasonOnboardingTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your onboarding process timed out. You can't join the conversation.
"Reason for agent offboarding" message: other reason
com.unblu.conversation.concierge.agentOffboardingReasonOtherMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You left the conversation
"Reason for agent offboarding" message: person left conversation
com.unblu.conversation.concierge.agentOffboardingReasonPersonLeftMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You left the conversation
"Reason for agent offboarding" message: person removed after timeout
com.unblu.conversation.concierge.agentOffboardingReasonRemovedAfterTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You were removed from the conversation after a connection loss
"Reason for agent offboarding" message: solved by bot
com.unblu.conversation.concierge.agentOffboardingReasonSolvedByBotMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation was marked as "solved" and has subsequently ended
"Agent onboarding completed" message
com.unblu.conversation.concierge.agentOnboardingDoneMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Thank you ${recipientName}, let's begin.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Agent onboarding timeout message for hand-off
com.unblu.conversation.concierge.agentOnboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
It seems your onboarding process is taking too long, I'll continue the process without waiting for an answer.
Message displayed by the concierge if the agent’s onboarding process takes too long and com.unblu.conversation.concierge.conciergeAgentOnboardingOnTimeoutBehavior is set to HAND_OFF
Idle timeout message during agent onboarding process
com.unblu.conversation.concierge.agentOnboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
It seems nothing's happening here, I'll continue the onboarding process without waiting for an answer.
Message displayed by the concierge if the agent takes too long to respond to a question during the onboarding process
Agent onboarding info message 1
com.unblu.conversation.concierge.agentOnboardingInfoMessage1
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent onboarding info message 1
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Agent onboarding info message 2
com.unblu.conversation.concierge.agentOnboardingInfoMessage2
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent onboarding info message 2
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Agent onboarding info message 3
com.unblu.conversation.concierge.agentOnboardingInfoMessage3
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent onboarding info message 3
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Label for button to accept terms & conditions during agent onboarding
com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept
Label for button to decline terms & conditions during agent onboarding
com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline
Agent onboarding "terms and conditions" question
com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Before the conversation can start, you must accept the terms and conditions.
Agent onboarding "welcome" message
com.unblu.conversation.concierge.agentOnboardingWelcomeMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello, I'm the concierge. I'm here to help get the conversation with your client started.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Concierge "offboarding global timeout" message
com.unblu.conversation.concierge.offboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your offboarding process took too long and will be ended automatically.
Concierge "offboarding idle timeout" message
com.unblu.conversation.concierge.offboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Seems like nothing's happening here. I'll end your offboarding for you.
Message when conversation is requeued
com.unblu.conversation.concierge.offboardingReasonConversationRequeuedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation has been requeued
Visitor onboarding timeout message
com.unblu.conversation.concierge.onboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
It seems your onboarding process is taking too long, I'll forward you to the next available agent.
Idle timeout message during visitor onboarding process
com.unblu.conversation.concierge.onboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Seems like nothing's happening here, I'll forward you to the next available agent.
Label for button to accept "requeue" question
com.unblu.conversation.concierge.reboardingAskToRequeueAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sure
The label is also used as the text for the reply
Label for button to decline "requeue" question
com.unblu.conversation.concierge.reboardingAskToRequeueDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No, thank you
The label is also used as the text for the reply
Concierge "requeue" question during reboarding
com.unblu.conversation.concierge.reboardingAskToRequeueQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
There's currently no agent in this conversation. Should I forward you to the next available agent?
Concierge "reboarding global timeout" message
com.unblu.conversation.concierge.reboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your reboarding process took too long and will be ended automatically.
Concierge "reboarding idle timeout" message
com.unblu.conversation.concierge.reboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Seems like nothing is happening here. I'll close your reboarding for you.
Label for button to decline "conversation feedback" question
com.unblu.conversation.concierge.visitorOffboardingConversationFeebackDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Skip
The label text is also used as the text for the reply
Visitor offboarding "conversation feedback" request
com.unblu.conversation.concierge.visitorOffboardingConversationFeedbackMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Any comments you'd like to add?
Text for request to give feedback during visitor offboarding process
Visitor offboarding info message 1
com.unblu.conversation.concierge.visitorOffboardingInfoMessage1
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor offboarding info message 1
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor offboarding info message 2
com.unblu.conversation.concierge.visitorOffboardingInfoMessage2
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor offboarding info message 2
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor offboarding info message 3
com.unblu.conversation.concierge.visitorOffboardingInfoMessage3
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor offboarding info message 3
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor offboarding info message 4
com.unblu.conversation.concierge.visitorOffboardingInfoMessage4
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor offboarding info message 4
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor offboarding info message 5
com.unblu.conversation.concierge.visitorOffboardingInfoMessage5
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor offboarding info message 5
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor offboarding info message 6
com.unblu.conversation.concierge.visitorOffboardingInfoMessage6
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor offboarding info message 6
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor offboarding "rate conversation" request
com.unblu.conversation.concierge.visitorOffboardingRateConversationMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Rate your experience
Text for the request to rate the conversation during the visitor offboarding process
Label for button to decline "rating" question
com.unblu.conversation.concierge.visitorOffboardingRateDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Skip rating
The label text is also used as the text for the reply
"Reason for visitor offboarding": call not answered
com.unblu.conversation.concierge.visitorOffboardingReasonCallNotAnsweredMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
We were unable to answer your call.
"Reason for visitor offboarding" message: conversation canceled
com.unblu.conversation.concierge.visitorOffboardingReasonConversationCanceledMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation has been canceled. If you have any further questions, please reach out to your agent.
"Reason for visitor offboarding" message: conversation ended
com.unblu.conversation.concierge.visitorOffboardingReasonConversationEndMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation has ended. If you have any further questions, please create a new conversation.
"Reason for visitor offboarding" message: external messenger channel closed
com.unblu.conversation.concierge.visitorOffboardingReasonExternalChannelClosedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The external messenger channel has been closed. No further communication is possible in this conversation.
"Reason for visitor offboarding" message: participant removed from conversation
com.unblu.conversation.concierge.visitorOffboardingReasonKickedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You've been removed from the conversation and won't be able to access it anymore.
"Reason for visitor offboarding": no agents available
com.unblu.conversation.concierge.visitorOffboardingReasonNoAgentAvailableMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
There is no agent available.
"Reason for visitor offboarding" message shown during offboarding: onboarding declined
com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingDeclinedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
We were unable to connect you. Please start a new conversation.
"Reason for visitor offboarding" message: onboarding timeout
com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your onboarding process timed out. You can't join the conversation.
"Reason for visitor offboarding" message: other reason
com.unblu.conversation.concierge.visitorOffboardingReasonOtherMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You left the conversation.
"Reason for visitor offboarding" message: person left
com.unblu.conversation.concierge.visitorOffboardingReasonPersonLeftMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You left the conversation.
"Reason for visitor offboarding" message: removed after timeout
com.unblu.conversation.concierge.visitorOffboardingReasonRemovedAfterTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You were removed from the conversation after a connection loss.
"Reason for visitor offboarding" message: solved by bot
com.unblu.conversation.concierge.visitorOffboardingReasonSolvedByBotMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The conversation has ended. If you have any further questions, start a new conversation.
Label for button to accept "send log" question during visitor offboarding
com.unblu.conversation.concierge.visitorOffboardingSendLogAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sure
"Ask for email and send log" question during visitor offboarding
com.unblu.conversation.concierge.visitorOffboardingSendLogAndAskForEmailQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
If you give us your email address, we can send you a log of this conversation.
Text for button to decline "send log" question during visitor offboarding
com.unblu.conversation.concierge.visitorOffboardingSendLogDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No, thank you
Visitor offboarding "send log" question
com.unblu.conversation.concierge.visitorOffboardingSendLogQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Do you want a log of this conversation to be sent to your email address ${email}?
Arguments
| Name | Type | Description |
|---|---|---|
String |
Message that sending the conversation log was successful
com.unblu.conversation.concierge.visitorOffboardingSendLogSuccess
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Thank you, the conversation log has been sent to ${email}.
Arguments
| Name | Type | Description |
|---|---|---|
String |
Message if checking agent availability was successful
com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityAvailable
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
I'll connect you with the next available agent.
The message is displayed at the end of the visitor onboarding process, before connecting the visitor with an agent. This is the message shown if there are agents available.
Message if checking agent availability was unsuccessful
com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityBusy
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
All agents are currently busy. I'll connect you with the next available agent.
The message is displayed at the end of the visitor onboarding process, before connecting the visitor with the next available agent. This is the message shown if all agents are busy.
Concierge "no agent available" message
com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityNotAvailable
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unfortunately there's no agent available right now.
Concierge "choose named area" question
com.unblu.conversation.concierge.visitorOnboardingChooseNamedAreaQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Which topic are you interested in today?
Concierge "choose team" question
com.unblu.conversation.concierge.visitorOnboardingChooseTeamQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Which topic are you interested in today?
Concierge "visitor onboarding completed" message
com.unblu.conversation.concierge.visitorOnboardingDoneMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Thank you ${recipientName}, I have everything I need now and will forward you to the next available agent.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Concierge "email notification" confirmation message
com.unblu.conversation.concierge.visitorOnboardingEmailConfirmation
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Thank you. We'll send you an email with a link to this conversation as soon as an agent answers.
Label for button to receive email notification during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingEmailNotificationAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sure
Label for button to decline email notification during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingEmailNotificationDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No, thank you
The label is also used as the text for the reply
Concierge "email notification" question
com.unblu.conversation.concierge.visitorOnboardingEmailNotificationQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
If you give us your email address, we can notify you when an agent answers.
Text asking whether a person should be notified by email when an agent is available. The question is asked during visitor onboarding.
Visitor onboarding info message 1
com.unblu.conversation.concierge.visitorOnboardingInfoMessage1
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor onboarding info message 1
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor onboarding info message 2
com.unblu.conversation.concierge.visitorOnboardingInfoMessage2
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor onboarding info message 2
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Visitor onboarding info message 3
com.unblu.conversation.concierge.visitorOnboardingInfoMessage3
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor onboarding info message 3
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Label for button to decline "name" question
com.unblu.conversation.concierge.visitorOnboardingNameDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No, thank you
The label is also used as the text for the reply
Concierge "name" question during onboarding
com.unblu.conversation.concierge.visitorOnboardingNameQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Can you give me your name, please?
Label for button to agree to "phone" question
com.unblu.conversation.concierge.visitorOnboardingPhoneAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sure
Concierge "phone confirmation" message
com.unblu.conversation.concierge.visitorOnboardingPhoneConfirmation
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Thank you. We will contact you as soon as possible.
Label for button to decline "phone" question
com.unblu.conversation.concierge.visitorOnboardingPhoneDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No, thank you
The label is also used as the text for the reply
Concierge "phone" question
com.unblu.conversation.concierge.visitorOnboardingPhoneQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Can you provide us with your phone number so that we can call you back?
Asked during visitor onboarding
Label for button to skip concierge "topic" question during onboarding
com.unblu.conversation.concierge.visitorOnboardingTopicDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Skip
The label is also used as the text for the reply
Concierge "topic" question during onboarding
com.unblu.conversation.concierge.visitorOnboardingTopicQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
What topic would you like to talk about?
Label for button to accept terms & conditions during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingTsAndCsAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept
Label for button to decline terms & conditions during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingTsAndCsDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline
Concierge visitor onboarding "terms and conditions" question
com.unblu.conversation.concierge.visitorOnboardingTsAndCsQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
To start a conversation with one of our agents, we need you to read through and accept our terms and conditions.
Text asking a person to accept the service’s terms and conditions as part of the visitor onboarding process
Concierge visitor onboarding "welcome" message
com.unblu.conversation.concierge.visitorOnboardingWelcomeMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello, I'm the concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Log CSV and Excel formatter
Server date and time formatting
Server-side date/time format
com.unblu.core.server.time.dateTimeFormat
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
dd.MM.yyyy HH:mm
| must comply with Java simple date format (http://docs.oracle.com/javase/6/docs/api/java/text/SimpleDateFormat.html) |
Visitor invitation email
Invitation mail template
com.unblu.core.invitationmail.body
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello,
You are invited to join a conversation with ${inviterName}.
Please click the link below to join:
${link}
Template text for invitation emails
Arguments
| Name | Type | Description |
|---|---|---|
inviterName |
String |
|
inviterEmail |
String |
|
topic |
String |
|
scheduledTime |
String |
|
timeZone |
String |
|
link |
String |
|
inviteeName |
String |
|
inviteeEmail |
String |
Conversation message log email
Footer of conversation message log email
com.unblu.conversation.messagelog.mail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Beginning of conversation log email
com.unblu.conversation.messagelog.mail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello, Here is the message log you requested:
Arguments
| Name | Type | Description |
|---|---|---|
conversationId |
String |
|
participantNames |
String |
|
recipientName |
String |
|
recipientEmail |
String |
|
recipientPhone |
String |
Log entry format
com.unblu.conversation.messagelog.mail.logEntryFormat
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${serverUtcTime} ${senderName}: ${messageText}
Arguments
| Name | Type | Description |
|---|---|---|
senderName |
String |
|
senderPersonId |
String |
|
recipientsPersonIds |
String |
|
sendUtcTime |
String |
|
serverUtcTime |
String |
|
messageText |
String |
Subject of conversation log email
com.unblu.conversation.messagelog.mail.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation message log for conversation with ${participantNames}
Arguments
| Name | Type | Description |
|---|---|---|
conversationId |
String |
|
participantNames |
String |
|
recipientName |
String |
"Password generated" email
"Automatically triggered" text of "password reset" email
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system or an administrator.
Footer of "password reset" email
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Have a great day! The Unblu team.
Main content of "password generated" email
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Dear ${firstName} ${lastName},
A new password has been generated for your account on ${agentDeskUrl}.
Username: ${userName}
New password: ${generatedPassword}
Arguments
| Name | Type | Description |
|---|---|---|
firstName |
String |
|
lastName |
String |
|
userName |
String |
|
generatedPassword |
String |
|
agentDeskUrl |
String |
|
recipientEmail |
String |
"Password reset via link" email
Additional text of automatically triggered "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system or an administrator.
Additional content of user-triggered "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email should have been triggered by you. If you didn't request a password reset, please ignore this email.
Footer of "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Have a great day! The Unblu team
Main content of "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Dear ${userName},
A password reset link was requested for your account.
Please click the following link to generate a new password:
${passwordLink}
This link is valid for 24 hours.
Arguments
| Name | Type | Description |
|---|---|---|
userName |
String |
|
passwordLink |
String |
|
recipientEmail |
String |
"New assignment request" notification email
"Automatically triggered" text in "new assignment request" notification email
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer for "new assignment request" notification email
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, Your support team
Content of "new assignment request" notification email
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello,
There's a new assignment request.
In: ${targetName}
From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}
Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}
Arguments
| Name | Type | Description |
|---|---|---|
targetName |
String |
|
visitorName |
String |
|
conversationTopic |
String |
|
visitorLanguage |
String |
|
visitorLocationInfo |
String |
|
visitorOs |
String |
|
visitorBrowser |
String |
|
acceptAgentDeskLink |
String |
|
acceptAgentDeskSingleLink |
String |
|
initialEngagementUrl |
String |
Subject of "new assignment request" notification emails
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
New assignment request from ${visitorName}
Arguments
| Name | Type | Description |
|---|---|---|
visitorName |
String |
Agent "new message" notification email
"Automatically triggered" text for agents' "new message" notification email
com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of agents' "new message" notification emails
com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of agents' "new message" notification emails
com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello,
You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationId |
String |
|
recipientName |
String |
|
recipientEmail |
String |
Subject of "new message" notification emails for agents
com.unblu.core.push_notification.mail.messages.authenticated.agent.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${notificationCount} new messages from ${lastMessageSender}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationId |
String |
|
recipientName |
String |
Anonymous visitor "new message" notification email
"Automatically triggered" text for anonymous visitors' "new message" notification emails
com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of anonymous visitors' "new message" notification email
com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of anonymous visitors' "new message" notification emails
com.unblu.core.push_notification.mail.messages.anonymous.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello,
You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationUrl |
String |
|
recipientName |
String |
|
recipientEmail |
String |
Subject of anonymous visitors' "new message" notification emails
com.unblu.core.push_notification.mail.messages.anonymous.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${notificationCount} new messages from ${lastMessageSender}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationId |
String |
|
recipientPersonSourceId |
String |
|
recipientName |
String |
Authenticated visitor "new message" notification email
"Automatically triggered" text for authenticated visitor "new message" notification email
com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of authenticated visitor "new message" notification emails
com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of authenticated visitor "new message" notification emails
com.unblu.core.push_notification.mail.messages.authenticated.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello,
You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationUrl |
String |
|
conversationId |
String |
|
recipientName |
String |
|
recipientEmail |
String |
Subject of "new message" notification emails for authenticated visitors
com.unblu.core.push_notification.mail.messages.authenticated.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${notificationCount} new messages from ${lastMessageSender}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationId |
String |
|
recipientName |
String |
Agent forwarding notification email
"Automatically triggered" text in "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello ${invitationRecipient},
${invitationCreator} forwarded you a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation forwarded by ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Agent invitation notification email
"Automatically triggered" text in "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello ${invitationRecipient},
${invitationCreator} invited you to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation invitation from ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Team forwarding notification email
"Automatically triggered" text in "team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "conversation team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello ${invitationRecipient},
${invitationCreator} forwarded your team a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation forwarded by ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Team invitation notification email
"Automatically triggered" text in "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello ${invitationRecipient},
${invitationCreator} invited your team to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation invitation from ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Deputy delegation notification email
"Automatically triggered" text in "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello ${recipientName},
${contextPersonName} created a conversation with ${primaryAgentName} and the conversation has now been delegated to you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
primaryAgentName |
String |
|
recipientName |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
primaryAgentName |
String |
|
recipientName |
String |
Inbound request notification email
"Automatically triggered" text in "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello ${recipientName},
${contextPersonName} started a conversation with you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
recipientName |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
recipientName |
String |
Incoming call notification email
"Automatically triggered" text for "incoming call" notification emails
com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "incoming call" notification emails
com.unblu.core.push_notification.mail.call.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "incoming call" notification emails
com.unblu.core.push_notification.mail.call.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello,
${callInitiator} tried to start a ${callType} with you.
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
|
recipientEmail |
String |
Subject of "incoming call" notification emails
com.unblu.core.push_notification.mail.call.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming call from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
Missed call notification emails
"Automatically triggered" text for "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
This email was automatically triggered by the system.
Footer of "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Best regards, The Unblu team
Main content of "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Hello,
${callInitiator} tried to start a ${callType} with you.
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
|
recipientEmail |
String |
Subject of "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Missed call from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
Message texts configuration
General system message displayed when a visitor cancels their request to join a conversation
com.unblu.conversation.message.admissionCanceledGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${requestingVisitorName} canceled their request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
Personal system message displayed to the visitor who cancels their request to join a conversation
com.unblu.conversation.message.admissionCanceledPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You canceled your request to join the conversation
Category CONVERSATION_ADMISSION
General system message displayed when an agent denies a visitor’s request to join a conversation
com.unblu.conversation.message.admissionDeniedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${respondingAgentName} denied ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
respondingAgentName |
String |
|
requestingVisitorName |
String |
Personal system message displayed to the agent who denies a visitor’s request to join a conversation
com.unblu.conversation.message.admissionDeniedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You denied ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
General system message displayed when an agent grants a visitor’s request to join a conversation
com.unblu.conversation.message.admissionGrantedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${respondingAgentName} granted ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
respondingAgentName |
String |
|
requestingVisitorName |
String |
Personal system message displayed to the agent who grants a visitor’s request to join a conversation
com.unblu.conversation.message.admissionGrantedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You granted ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
General system message displayed when a visitor asks to join a conversation
com.unblu.conversation.message.admissionRequestedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${requestingVisitorName} asked to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
Personal system message displayed to the visitor who asks to join a conversation
com.unblu.conversation.message.admissionRequestedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You asked to join the conversation
Category CONVERSATION_ADMISSION
General system message displayed when an agent redeemed their invitation
com.unblu.conversation.message.agentInvitationRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingAgentName} redeemed the invitation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
Personal system message displayed to the agent who redeemed their invitation
com.unblu.conversation.message.agentInvitationRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You redeemed the invitation
Category AGENT_INVITE
General system message displayed when an agent’s invitation is revoked
com.unblu.conversation.message.agentInvitationRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
invitedAgentName |
String |
Personal system message displayed to the agent who revoked another agent’s invitation
com.unblu.conversation.message.agentInvitationRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked the invitation of the agent ${invitedAgentName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitedAgentName |
String |
General system message displayed when an agent is invited to join a conversation
com.unblu.conversation.message.agentInvitedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation
Category AGENT_INVITATION.
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
invitedAgentName |
String |
Personal system message for the agent who invited another agent to join a conversation
com.unblu.conversation.message.agentInvitedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the agent ${invitedAgentName} to join the conversation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitedAgentName |
String |
Message for layer activation request
com.unblu.conversation.message.approvalLayerActivationRequest
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Allow collaboration on ${layerType}?
Arguments
| Name | Type | Description |
|---|---|---|
layerType |
String |
Message for "layer control" approval
com.unblu.conversation.message.approvalLayerControl
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Allow remote control of ${layerType}?
Arguments
| Name | Type | Description |
|---|---|---|
layerType |
String |
Message for "mark layer" approval
com.unblu.conversation.message.approvalLayerMarking
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Allow highlighting on ${layerType}?
Arguments
| Name | Type | Description |
|---|---|---|
layerType |
String |
Label for "approve" option
com.unblu.conversation.message.approvalOptionApprove
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
OK
Label for "decline" option
com.unblu.conversation.message.approvalOptionDecline
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Maybe later
Label for "approved" status
com.unblu.conversation.message.approvalStatusApproved
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The approval has been accepted
Label for "canceled" status
com.unblu.conversation.message.approvalStatusCanceled
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Approval request canceled
Label for "declined" status
com.unblu.conversation.message.approvalStatusDeclined
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The approval request has been declined
Label for "pending" status
com.unblu.conversation.message.approvalStatusPending
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Waiting for response...
Label for "timed out" status
com.unblu.conversation.message.approvalStatusTimedOut
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The approval timed out
General system message for automatic server instance migration
com.unblu.conversation.message.automaticTerminateCollaborationServer
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For technical reasons, this conversation must be migrated now.
Category TERMINATING_INSTANCES
General system message for automatic Rendering Service termination
com.unblu.conversation.message.automaticTerminateRenderingService
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For technical reasons, ${target} must be terminated now.
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
target |
String |
Footer of active offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingActive
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
*offboarding* active
Footer of ended offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingEnded
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
*offboarding* ended
General header of offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingHeaderGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**offboarding** ${participantName}
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal header of offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingHeaderPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**offboarding** you
Footer of an active onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingActive
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
*onboarding active*
Footer of an ended onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingEnded
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
*onboarding ended*
General header of onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingHeaderGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**onboarding** ${participantName}
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal header of onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingHeaderPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**onboarding** you
Footer of active reboarding bot thread
com.unblu.conversation.message.botThreadReboardingActive
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
*reboarding active*
Footer of ended reboarding bot thread
com.unblu.conversation.message.botThreadReboardingEnded
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
*reboarding ended*
General header of reboarding bot thread
com.unblu.conversation.message.botThreadReboardingHeaderGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**reboarding** ${participantName}
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal header of reboarding bot thread
com.unblu.conversation.message.botThreadReboardingHeaderPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
**reboarding** you
Personal system message sent to the participant who transfers the conversation from one to another branch client
com.unblu.conversation.message.branchClientTransferPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You transfered the conversation from ${sourceBranchClientName} to ${targetBranchClientName}
Category BRANCH_CLIENT_TRANSFER
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
sourceBranchClientName |
String |
|
targetBranchClientName |
String |
Personal system message sent to the participant who executed a custom URL link
com.unblu.conversation.message.branchCustomLinkExecutedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You executed the link "${linkName}"
Category BRANCH_CUSTOM_LINK
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
linkName |
String |
General system message sent when a call is aborted
com.unblu.conversation.message.callAbortedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} aborted the call
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message sent to the person who declined an incoming call
com.unblu.conversation.message.callDeclinedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You declined the call
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message sent when a call is ended
com.unblu.conversation.message.callEndedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} ended the call
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message sent to the person who ended a call
com.unblu.conversation.message.callEndedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You ended the call
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message sent when a participant joined a call
com.unblu.conversation.message.callJoinedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} joined the call publishing ${publishingState}
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
Personal system message sent to the person joining a call
com.unblu.conversation.message.callJoinedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You joined the call publishing ${publishingState}
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
General system message sent when a participant left an active call
com.unblu.conversation.message.callLeftGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} left the call
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message sent to the person who left an active call
com.unblu.conversation.message.callLeftPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You left the call
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message sent when a participant changed their publishing state
com.unblu.conversation.message.callPublishingChangedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} is now publishing ${publishingState}
Category CALL_PARTICIPANT_PUBLISHING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
Personal system message displayed to a person who changed their publishing state
com.unblu.conversation.message.callPublishingChangedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You are now publishing ${publishingState}
Category CALL_PARTICIPANT_PUBLISHING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
Personal system message sent to the person who switches remotely the camera of another user
com.unblu.conversation.message.callRemoteCameraSwitchedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You switched the camera of ${targetParticipantName} to ${cameraName}
Category CALL_SWITCH_REMOTE_MEDIA
Arguments
| Name | Type | Description |
|---|---|---|
switchingParticipantName |
String |
|
targetParticipantName |
String |
|
cameraName |
String |
Message sent to a conversation if nobody is available to answer a call and the caller requests a callback
com.unblu.conversation.message.callRequestCallbackMessage
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Please call me back
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
otherPersonNames |
String |
Personal system message sent to the person who took a snapshot of their own video stream
com.unblu.conversation.message.callSnapshotCapturedOfItselfPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You took a snapshot of your own video stream
Category CALL_SNAPSHOT
Personal system message sent to the participant who took a snapshot of another participant’s video stream
com.unblu.conversation.message.callSnapshotCapturedOfPersonPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You took a snapshot of ${snapshottedName}'s video stream
Category CALL_SNAPSHOT
Arguments
| Name | Type | Description |
|---|---|---|
snapshottedName |
String |
General system message sent when a call is started
com.unblu.conversation.message.callStartGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} started a ${callType}
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
callType |
String |
Personal system message for the person who started a call
com.unblu.conversation.message.callStartPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You started a ${callType}
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
callType |
String |
Personal system message displayed to the person who resumed co-browsing
com.unblu.conversation.message.cobrowsingContinuedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You resumed co-browsing
Category LAYER_ACTION_SHARING_PAUSE
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who paused co-browsing
com.unblu.conversation.message.cobrowsingPausedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You paused co-browsing
Category LAYER_ACTION_SHARING_PAUSE
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
General system message sent when awaited person type is set
com.unblu.conversation.message.conversationAwaitedPersonTypeSetGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initiatingPersonName} set the conversation to "waiting for ${newAwaitedPersonType}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
initiatingPersonName |
String |
|
newAwaitedPersonType |
String |
Personal system message for person who set awaited person type
com.unblu.conversation.message.conversationAwaitedPersonTypeSetPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You set the conversation to "waiting for ${newAwaitedPersonType}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
newAwaitedPersonType |
String |
General system message when conversation recording failed to initialize
com.unblu.conversation.message.conversationRecordingDeniedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation recording failed, activating ${layerName} denied
Mainly relevant for the SYNCHRONOUS/ABORT mode. Category RECORDING_LIFECYCLE.
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message when recording stops
com.unblu.conversation.message.conversationRecordingEndGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Recording stopped
Category RECORDING_LIFECYCLE
General system message when recording failed
com.unblu.conversation.message.conversationRecordingFailedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Recording failed
Category RECORDING_LIFECYCLE
General system message when recording starts
com.unblu.conversation.message.conversationRecordingStartGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Recording started
Category RECORDING_LIFECYCLE
General system message displayed when an agent accepts a conversation request for a specific named area from the queue
com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
String |
|
namedArea |
String |
Personal system message displayed to the agent who accepts a conversation request for a specific named area from the queue
com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You accepted the conversation request for the named area ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
namedArea |
String |
General system message displayed when the conversation request for a named area is revoked
com.unblu.conversation.message.conversationRequestForNamedAreaRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingAgentName} revoked the conversation request in the queue of the named area ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
String |
|
namedArea |
String |
Personal system message displayed to the agent who revoked a conversation request for a named area
com.unblu.conversation.message.conversationRequestForNamedAreaRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked the conversation request in the queue of the named area ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
namedArea |
String |
General system message displayed when an agent accepts a conversation request from the queue
com.unblu.conversation.message.conversationRequestRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingPersonName} accepted the conversation request
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
String |
Personal system message displayed to the agent who accepts a conversation request from the queue
com.unblu.conversation.message.conversationRequestRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You accepted the conversation request
Category VISITOR_INVITATION
General system message displayed when a conversation’s scheduled time changes
com.unblu.conversation.message.conversationScheduledTimeChangedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initiatingPersonName} changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
initiatingPersonName |
String |
|
oldScheduledTime |
String |
|
newScheduledTime |
String |
|
timeZoneId |
String |
Personal system message displayed to person who changed scheduled time
com.unblu.conversation.message.conversationScheduledTimeChangedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You changed the scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId}).
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
oldScheduledTime |
String |
|
newScheduledTime |
String |
|
timeZoneId |
String |
General system message displayed when the topic of a conversation is set
com.unblu.conversation.message.conversationTopicSetGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initiatingPersonName} set topic to "${newTopic}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
initiatingPersonName |
String |
|
newTopic |
String |
Personal system message for the person who set the topic of a conversation
com.unblu.conversation.message.conversationTopicSetPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You set the topic to "${newTopic}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
newTopic |
String |
General system message for custom conversation action invocation
com.unblu.conversation.message.customConversationActionInvokedGeneral
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${calleePersonName} invoked the custom conversation action ${action}
General system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
calleePersonName |
String |
|
action |
String |
Personal system message for custom conversation action invocation
com.unblu.conversation.message.customConversationActionInvokedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invoked the custom conversation action ${action}
Personal system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
action |
String |
General system message for custom message action invocation
com.unblu.conversation.message.customMessageActionInvokedGeneral
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${calleePersonName} invoked the custom message action ${action}
General system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
calleePersonName |
String |
|
action |
String |
Personal system message for custom message action invocation
com.unblu.conversation.message.customMessageActionInvokedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invoked the custom message action ${action}
Personal system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
action |
String |
General system message for custom person action invocation
com.unblu.conversation.message.customPersonActionInvokedGeneral
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${calleePersonName} invoked the custom person action ${action} on ${targetPersonName}
General system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
calleePersonName |
String |
|
action |
String |
|
targetPersonName |
String |
Personal system message for custom person action invocation
com.unblu.conversation.message.customPersonActionInvokedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invoked the custom person action ${action} on ${targetPersonName}
Personal system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
action |
String |
|
targetPersonName |
String |
Deputy delegation prompt
com.unblu.conversation.message.deputyDelegationPromptMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
At present, there's no available agent in the conversation. Do you want to inform further agents about your request?
The message is sent by the concierge when no agent is available. It asks the visitor whether Unblu should inform the agent’s deputies.
Label of button to start deputy delegation
com.unblu.conversation.message.deputyDelegationPromptReplyAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Okay
Label for the "accept" button of the deputy delegation prompt defined in "com.unblu.conversation.message.deputyDelegationPromptMessage"
Label of button to decline deputy delegation
com.unblu.conversation.message.deputyDelegationPromptReplyDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
No
Label for the "decline" button of the deputy delegation prompt defined in "com.unblu.conversation.message.deputyDelegationPromptMessage"
Template with sender name for text messages sent by agent
com.unblu.conversation.message.externalMessengerTemplateAgent
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${messageText}
sent by ${agentName}
Arguments
| Name | Type | Description |
|---|---|---|
messageText |
String |
|
agentName |
String |
Message during file scanning
com.unblu.conversation.message.fileScanning
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Scanning file: ${fileName}
Category FILE_UPLOAD
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
fileName |
String |
Message when file upload rejected
com.unblu.conversation.message.fileUploadRejected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File rejected: ${reason}
Category FILE_UPLOAD
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
fileName |
String |
|
reason |
String |
General system message displayed when a conversation is forwarded to another agent
com.unblu.conversation.message.forwardedToAgentGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${forwardingAgentName} has forwarded the conversation to the agent ${targetAgentName}
Category FORWARDING
Arguments
| Name | Type | Description |
|---|---|---|
targetAgentName |
String |
|
forwardingAgentName |
String |
General system message displayed when a conversation is forwarded to a named area
com.unblu.conversation.message.forwardedToNamedAreaGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${forwardingAgentName} requeued the conversation for the named area ${targetNamedAreaName}
Category FORWARDING
Arguments
| Name | Type | Description |
|---|---|---|
targetNamedAreaName |
String |
|
forwardingAgentName |
String |
General system message displayed when a conversation is forwarded to a team
com.unblu.conversation.message.forwardedToTeamGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${forwardingAgentName} has forwarded the conversation to the team ${targetTeamName}
Category FORWARDING
Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
String |
|
forwardingAgentName |
String |
Personal system message displayed when the conversation has been forwarded to another team
com.unblu.conversation.message.forwardedToTeamPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your conversation has been forwarded to another team. Please wait until the next agent joins...
Category FORWARDING
General system message displayed when the forwarding of a conversation to an agent is redeemed
com.unblu.conversation.message.forwardingToAgentRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingAgentName} redeemed the forwarding
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
Personal system message displayed to the agent who redeemed the forwarding of a conversation to themselves
com.unblu.conversation.message.forwardingToAgentRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You redeemed the forwarding to yourself
Category FORWARDING_STATE
General system message displayed when the forwarding of a conversation to an agent is revoked
com.unblu.conversation.message.forwardingToAgentRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingAgentName} revoked the forwarding to the agent ${targetAgentName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
String |
|
targetAgentName |
String |
Personal system message displayed to the agent who revoked the forwarding of a conversation to an agent
com.unblu.conversation.message.forwardingToAgentRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked the forwarding to the agent ${targetAgentName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
targetAgentName |
String |
General system message displayed when the forwarding of a conversation to a team is redeemed
com.unblu.conversation.message.forwardingToTeamRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingAgentName} redeemed the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
|
targetTeamName |
String |
Personal system message displayed to the agent who redeemed the forwarding of a conversation to a team
com.unblu.conversation.message.forwardingToTeamRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You redeemed the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
String |
General system message displayed when forwarding a conversation to a team is revoked
com.unblu.conversation.message.forwardingToTeamRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingAgentName} revoked the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
String |
|
targetTeamName |
String |
Personal system message for the agent who revoked the forwarding of a conversation to a team
com.unblu.conversation.message.forwardingToTeamRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
String |
Message sent to a visitor if an agent redeems a conversation request but won’t deal with it until later
com.unblu.conversation.message.invitationRedeemedButWillHandleLater
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
I'm not available right now. I'll get back to you as soon as possible.
General system message when an agent is made a conversation’s new assigned agent, making it their responsibility
com.unblu.conversation.message.isNowAssignedAgentGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} is now the assigned agent of the conversation
Category PARTICIPANT_ROLE_CHANGE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message displayed when a person activated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkActivatedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${person} activated mark mode
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who activated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkActivatedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You activated mark mode
Category LAYER_ACTION_CONTROL.
General system message displayed when a person deactivated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkDeactivatedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${person} deactivated mark mode
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who deactivated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkDeactivatedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You deactivated mark mode
Category LAYER_ACTION_CONTROL
General system message displayed when a person activated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlActivatedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${person} activated remote control
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who activated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlActivatedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You activated remote control
Category LAYER_ACTION_CONTROL
General system message displayed when a person deactivated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlDeactivatedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${person} deactivated remote control
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who deactivated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlDeactivatedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You deactivated remote control
Category LAYER_ACTION_CONTROL
System message displayed if the system activated a collaboration layer
com.unblu.conversation.message.layerActivatedBySystem
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${layerName} was activated
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a person activated a collaboration layer
com.unblu.conversation.message.layerActivatedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${activatingPersonName} activated ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
activatingPersonName |
String |
Personal system message displayed to the person who activated a layer
com.unblu.conversation.message.layerActivatedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You launched ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a participant declined the request to activate a layer
com.unblu.conversation.message.layerActivationDeclinedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${decliningPersonName} declined to activate ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
decliningPersonName |
String |
Personal system message displayed to the person who declined the request to activate a layer
com.unblu.conversation.message.layerActivationDeclinedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You declined to activate ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a collaboration layer is stopped due to inactivity
com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${layerName} was stopped because of inactivity
Category LAYER_INACTIVITY
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
Personal system message displayed to the layer owner when their collaboration layer is stopped due to inactivity
com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${layerName} was stopped because of inactivity
Category LAYER_INACTIVITY
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
System message displayed when the system deactivated a layer
com.unblu.conversation.message.layerDeactivatedBySystem
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${layerName} was stopped
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a person deactivated a layer
com.unblu.conversation.message.layerDeactivatedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${layerName} was stopped by ${deactivatingPersonName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
deactivatingPersonName |
String |
Personal system message displayed to the person who deactivated a layer
com.unblu.conversation.message.layerDeactivatedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You stopped ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
Personal system message for removed secondary agent
com.unblu.conversation.message.lifecycleConversationUnassignedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You've been removed from the conversation because the assigned agent left the conversation
Displayed to a secondary agent who was removed from the conversation because the assigned agent left. Category PARTICIPANT_LEFT_REASON.
Personal system message for the participant who forwarded the conversation and was removed because the forwarding was accepted
com.unblu.conversation.message.lifecycleParticipantForwardedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The forwarding invitation has been accepted. You've been automatically removed from this conversation.
Category PARTICIPANT_LEFT_REASON
General system message displayed when participant joins conversation
com.unblu.conversation.message.lifecycleParticipantJoinedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} joined the conversation
Category PARTICIPANT_JOINED
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message displayed to the participant who joined a conversation
com.unblu.conversation.message.lifecycleParticipantJoinedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You joined the conversation
Category PARTICIPANT_JOINED
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message for participant removed from conversation
com.unblu.conversation.message.lifecycleParticipantKickedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You've been removed from the conversation and can't access it anymore.
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who left the conversation for some other reason
com.unblu.conversation.message.lifecycleParticipantLeftOtherPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You left the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who has left a conversation
com.unblu.conversation.message.lifecycleParticipantLeftPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You left the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who did not complete the onboarding process
com.unblu.conversation.message.lifecycleParticipantOnboardingDeclinedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You didn't complete the onboarding process and may therefore not join the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who ran into a timeout during the onboarding process
com.unblu.conversation.message.lifecycleParticipantOnboardingTimeoutPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your onboarding timed out, so you may not join the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to a participant removed from a conversation after a timeout due to inactivity
com.unblu.conversation.message.lifecycleParticipantRemovedAfterTimeoutPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You were removed from the conversation after a loss of connection
Category PARTICIPANT_LEFT_REASON
Personal system message for removed assistant
com.unblu.conversation.message.lifecycleParticipantRemovedByAssistantSynchronizationPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You've been removed from the conversation because of assistant synchronization
Displayed to an assistant removed from the conversation as part of assistant synchronization. Category PARTICIPANT_LEFT_REASON.
Personal system message when external messenger contact was unlinked
com.unblu.conversation.message.lifecycleParticipantRemovedExternalMessengerContactUnlinkedPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
You were removed from the conversation because the external messenger contact connecting you to the conversation was unlinked
Displayed to a participant removed from a conversation because their connecting external messenger contact was unlinked. Category PARTICIPANT_LEFT_REASON.
System message displayed when conversation state changed
com.unblu.conversation.message.lifecycleStateChange
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation state switched from ${previousState} to ${newState}
Category CONVERSATION_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
previousState |
String |
|
newState |
String |
General system message for manual Collaboration Server migration
com.unblu.conversation.message.manualTerminateCollaborationServerGeneral
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${personName} migrated the conversation. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
personName |
String |
Personal system message for manual Collaboration Server migration
com.unblu.conversation.message.manualTerminateCollaborationServerPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You migrated the conversation. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
General system message for manual Rendering Service termination
com.unblu.conversation.message.manualTerminateRenderingServiceGeneral
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${personName} terminated ${target}. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
target |
String |
|
personName |
String |
Personal system message for manual Rendering Service termination
com.unblu.conversation.message.manualTerminateRenderingServicePersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You terminated ${target}. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
target |
String |
General system message displayed when a person changed their visibility in a conversation to "hidden"
com.unblu.conversation.message.participantChangedToHiddenGeneral
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} is now hidden
Category PARTICIPANT_VISIBILITY_CHANGE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message for a person who changed their visibility to "hidden"
com.unblu.conversation.message.participantChangedToHiddenPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You're now a hidden participant. Visitors can't see your avatar, and you don't receive incoming call notifications. You can still write messages, start calls, and join active calls manually.
Category PARTICIPANT_VISIBILITY_CHANGE
General system message displayed when a participant changed their visibility in a conversation to "visible"
com.unblu.conversation.message.participantChangedToVisibleGeneral
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${participantName} is now visible
Category PARTICIPANT_VISIBILITY_CHANGE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message displayed to the participant who changed their visibility to "visible"
com.unblu.conversation.message.participantChangedToVisiblePersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your participation is now fully visible to everyone. You'll also receive incoming call notifications.
Category PARTICIPANT_VISIBILITY_CHANGE
Fallback message for "recording available" message when the message can’t be restored in the conversation
com.unblu.conversation.message.recordingAvailableFallback
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Recording available: ${fileName} (${fileSize} • ${duration})
Category FILE_UPLOAD
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
|
fileSize |
String |
|
duration |
String |
System message displayed when the system switched to another layer
com.unblu.conversation.message.switchedToLayerBySystem
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Switched to ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a person switched to another layer
com.unblu.conversation.message.switchedToLayerGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${switchingPersonName} switched to ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
switchingPersonName |
String |
Personal system message displayed to the person who switched to another collaboration layer
com.unblu.conversation.message.switchedToLayerPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You switched to ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a team’s invitation is redeemed
com.unblu.conversation.message.teamInvitationRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingAgentName} redeemed the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
|
teamName |
String |
Personal system message displayed to the agent who redeemed a team’s invitation
com.unblu.conversation.message.teamInvitationRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You redeemed the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
teamName |
String |
General system message displayed when a team’s invitation is revoked
com.unblu.conversation.message.teamInvitationRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} revoked the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
teamName |
String |
Personal system message displayed to the agent who revoked a team’s invitation
com.unblu.conversation.message.teamInvitationRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
teamName |
String |
General system message displayed when a team is invited to join a conversation
com.unblu.conversation.message.teamInvitedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the team ${teamName} to join the conversation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
teamName |
String |
Personal system message displayed to the agent who invited another team to join a conversation
com.unblu.conversation.message.teamInvitedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the team ${teamName} to join the conversation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
teamName |
String |
Fallback message for "template" message when the message can’t be restored in the conversation
com.unblu.conversation.message.templateFallback
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Template: ${templateName}(${language})
Category TEMPLATE
Arguments
| Name | Type | Description |
|---|---|---|
templateName |
String |
|
language |
String |
General system message displayed when a visitor is invited to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited a visitor to join the conversation via a link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
Personal system message displayed to the agent who invited a visitor to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited a visitor to the conversation via a link
Category VISITOR_INVITATION
General system message about visitor invitation
com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknameGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor ${nickname} with the email address ${email} to join the conversation via a link
Displayed when a visitor with a nickname and an email address is invited to join a conversation via a link. Category VISITOR_INVITATION.
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who invited a visitor with a nickname and an email address to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknamePersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor ${nickname} with email address ${email} to the conversation via a link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when a visitor with an email address is invited to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkWithMailGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
Personal system message displayed to the agent who invited a visitor with an email address to join a conversation via link
com.unblu.conversation.message.visitorInvitedViaLinkWithMailPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor with the email address ${email} to join the conversation via a link
Category VISITOR_INVITATION.
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when a visitor with a nickname is invited to a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkWithNicknameGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor ${nickname} to join the conversation via a link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
nickname |
String |
Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkWithNicknamePersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor ${nickname} to join the conversation via a link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
String |
General system message displayed when a visitor is invited to join a conversation via an email to their email address
com.unblu.conversation.message.visitorInvitedViaMailGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor to join the conversation via an email to ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
Personal system message displayed to the agent who invited a visitor to join a conversation via an email to their address
com.unblu.conversation.message.visitorInvitedViaMailPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor to the conversation via an email to ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when a visitor with a nickname is invited to join a conversation via an email to their email address
com.unblu.conversation.message.visitorInvitedViaMailWithNicknameGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor ${nickname} to join the conversation via an email to ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who invited a visitor with a nickname to join conversation via an email to their email address
com.unblu.conversation.message.visitorInvitedViaMailWithNicknamePersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor ${nickname} to join the conversation via an email to ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when a visitor is invited to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited a visitor to join the conversation via PIN
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
Personal system message displayed to the agent who invited a visitor to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited a visitor to join the conversation via PIN
Category VISITOR_INVITATION
General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknameGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via PIN
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
||
nickname |
String |
Personal system message for the person who invited a visitor with a nickname and an email address to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknamePersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor ${nickname} with email address ${email} to join the conversation via PIN
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when a visitor with an email address is invited to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinWithMailGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via PIN
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
Personal system message displayed to the person who invited a visitor with an email address to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinWithMailPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor with the email address ${email} to join the conversation via PIN
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when a visitor with a nickname is invited to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinWithNicknameGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${invitingAgentName} invited the visitor ${nickname} to join the conversation via PIN
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
nickname |
String |
Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via PIN
com.unblu.conversation.message.visitorInvitedViaPinWithNicknamePersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You invited the visitor ${nickname} to join the conversation via PIN
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
String |
General system message displayed when a visitor’s link invitation is redeemed
com.unblu.conversation.message.visitorLinkInvitationRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingPersonName} redeemed a link invitation
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
String |
Personal system message displayed to the person who redeemed a visitor’s link invitation
com.unblu.conversation.message.visitorLinkInvitationRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You redeemed the link invitation
Category VISITOR_INVITATION
General system message displayed when a visitor’s link invitation is renewed
com.unblu.conversation.message.visitorLinkInvitationRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a link invitation
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
Personal system message displayed to the person who renewed a visitor’s link invitation
com.unblu.conversation.message.visitorLinkInvitationRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a link invitation
Category VISITOR_INVITATION
General system message displayed when a visitor’s link invitation is revoked
com.unblu.conversation.message.visitorLinkInvitationRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a link invitation
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
Personal system message displayed to the person who revoked a visitor’s link invitation
com.unblu.conversation.message.visitorLinkInvitationRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a link invitation
Category VISITOR_INVITATION
General system message displayed when the link invitation of a visitor with a nickname and an email address is renewed
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a link invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname and an email address
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a link invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when the link invitation of a visitor with a nickname and an email address is revoked
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a link invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the person who revoked the link invitation of a visitor with a nickname and an email address
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a link invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when the link invitation of a visitor with an email address is renewed
com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a link invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
String |
Personal system message displayed to the agent who renewed the link invitation of a visitor with an email address
com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a link invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when the link invitation of a visitor with an email address is revoked
com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a link invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
String |
Personal system message displayed to the agent who revoked the link invitation of a visitor with an email address
com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a link invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when the link invitation of a visitor with a nickname is renewed
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a link invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
nickname |
String |
Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a link invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
String |
General system message displayed when the link invitation of a visitor with a nickname is revoked
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a link invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
nickname |
String |
Personal system message displayed to the agent who revoked the link invitation of a visitor with a nickname
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a link invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
String |
General system message displayed when a visitor’s email invitation is redeemed
com.unblu.conversation.message.visitorMailInvitationRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingPersonName} redeemed the email invitation
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
String |
Personal system message displayed to the person who redeemed a visitor’s email invitation
com.unblu.conversation.message.visitorMailInvitationRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You redeemed the email invitation
Category VISITOR_INVITATION
General system message displayed when a visitor’s email invitation is renewed
com.unblu.conversation.message.visitorMailInvitationRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed the email invitation for ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
String |
Personal system message displayed to the agent who renewed a visitor’s email invitation
com.unblu.conversation.message.visitorMailInvitationRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed the email invitation for ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when a visitor’s email invitation is revoked
com.unblu.conversation.message.visitorMailInvitationRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked the email invitation for ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
String |
Personal system message displayed to the agent who revoked a visitor’s email invitation
com.unblu.conversation.message.visitorMailInvitationRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked the email invitation for ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when the email invitation of a visitor with a nickname is renewed
com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed the email invitation for ${email} of the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who renewed the email invitation of a visitor with a nickname
com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed the email invitation for the email address ${email} of the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when the email invitation of a visitor with a nickname is revoked
com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked the email invitation for the email address ${email} of the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who revoked the email invitation of a visitor with a nickname
com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked the email invitation for the email address ${email} of the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when a visitor’s PIN invitation is redeemed
com.unblu.conversation.message.visitorPinInvitationRedeemedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${redeemingPersonName} redeemed a PIN invitation
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
String |
Personal system message displayed to the person who redeemed a visitor’s PIN invitation
com.unblu.conversation.message.visitorPinInvitationRedeemedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You redeemed the PIN invitation
Category VISITOR_INVITATION
General system message displayed when a visitor’s PIN invitation is renewed
com.unblu.conversation.message.visitorPinInvitationRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a PIN invitation
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
Personal system message displayed to the agent who renewed a visitor’s PIN invitation
com.unblu.conversation.message.visitorPinInvitationRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a PIN invitation
Category VISITOR_INVITATION
General system message displayed when a visitor’s PIN invitation is revoked
com.unblu.conversation.message.visitorPinInvitationRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a PIN invitation
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
Personal system message displayed to the agent who revoked a visitor’s PIN invitation
com.unblu.conversation.message.visitorPinInvitationRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a PIN invitation
Category VISITOR_INVITATION
General system message displayed when the PIN invitation of a visitor with a nickname and an email address is renewed
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a PIN invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who renewed the PIN invitation of a visitor with a nickname and an email address
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a PIN invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when the PIN invitation of a visitor with a nickname and an email address is revoked
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a PIN invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who revoked the PIN invitation of a visitor with a nickname and an email address
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a PIN invitation for the visitor ${nickname} with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when the PIN invitation of a visitor with an email address is renewed
com.unblu.conversation.message.visitorPinInvitationWithMailRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a PIN invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
String |
Personal system message displayed to the agent who renewed the PIN invitation of a visitor with an email address
com.unblu.conversation.message.visitorPinInvitationWithMailRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a PIN invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when the PIN invitation of a visitor with an email address is revoked
com.unblu.conversation.message.visitorPinInvitationWithMailRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a PIN invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
String |
Personal system message displayed to the agent who revoked the PIN invitation of a visitor with an email address
com.unblu.conversation.message.visitorPinInvitationWithMailRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a PIN invitation for the visitor with the email address ${email}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
General system message displayed when the PIN invitation of a visitor with a nickname is renewed
com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${renewingPersonName} renewed a PIN invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
String |
|
nickname |
String |
Personal system message displayed to the agent who renewed the PIN invitation of a visitor with a nickname
com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You renewed a PIN invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
String |
General system message displayed when the PIN invitation of a visitor with a nickname is revoked
com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${revokingPersonName} revoked a PIN invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
String |
|
nickname |
String |
Personal system message displayed to the agent who revoked the PIN invitation of a visitor with a nickname
com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedPersonal
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You revoked a PIN invitation for the visitor ${nickname}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
String |
Conversation bots
"Mandatory bot dialog offer not answered" message
com.unblu.conversation.bot.mandatoryBotDialogOfferNotAnswered
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Due to technical issues, the conversation has ended.
Message displayed when a mandatory bot configured for a conversation isn’t responding to dialog offers
"Mandatory bot disabled" message
com.unblu.conversation.bot.mandatoryBotDisabled
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Due to technical issues, the conversation has ended.
Message displayed during the boarding process when a mandatory bot for a conversation is disabled
"Mandatory bot doesn’t exist" message
com.unblu.conversation.bot.mandatoryBotNonexistent
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Due to technical issues, the conversation has ended.
Message displayed during the boarding process when a mandatory bot for a conversation doesn’t exist in the system anymore
Conversation message interceptors configuration
Message interceptor timeout reason
com.unblu.conversation.message_interceptor.timeoutErrorLabel
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Timeout
Reason used when a timeout occurs while interacting with a message interceptor
Message interceptor unknown error reason
com.unblu.conversation.message_interceptor.unknownErrorLabel
-
Type: Simple text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unknown error
Reason used when an error other than a timeout occurs while interacting with a message interceptor
Conversation UI configuration
Custom conversation banner text
com.unblu.conversation.ui.customConversationBannerText
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION_TEMPLATE,CONVERSATION -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The text appears in the custom conversation banner that’s displayed if "showCustomConversationBanner" is enabled
Layer texts
Document co-browsing layer title for other visitors
com.unblu.conversation.collabspace.layer.displayedLayerTitleDocumentCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Viewing documents
The title for the document co-browsing layer when it is displayed on the visitor side
Context migration co-browsing layer title for owner
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnContextMigrationCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sharing my browser tab
The layer owner’s title for the context migration co-browsing layer when it is displayed on the visitor side
Embedded co-browsing layer title for owner
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sharing my browser tab
The layer owner’s title for the embedded co-browsing layer when it is displayed on the visitor side
Mobile co-browsing layer title for owner
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sharing my application screen
The layer owner’s title for the mobile co-browsing layer when it is displayed on the visitor side
Screen sharing layer title for owner
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Sharing my screen
The layer owner’s title for the screen sharing layer when it is displayed on the visitor side
Context migration co-browsing layer title for other visitors
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteContextMigrationCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Viewing browser tab of ${owner}
The title for someone else’s context migration co-browsing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Embedded co-browsing layer title for other visitors
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Viewing browser tab of ${owner}
The title for someone else’s embedded co-browsing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Mobile co-browsing layer title for other visitors
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Viewing mobile app of ${owner}
The title for someone else’s mobile co-browsing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Screen sharing layer title for other visitors
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Viewing screen of ${owner}
The title for someone else’s screen sharing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Universal co-browsing layer title for other visitors
com.unblu.conversation.collabspace.layer.displayedLayerTitleUniversalCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Viewing websites
The title for the universal co-browsing layer when it is displayed on the visitor side
Whiteboard layer title for other visitors
com.unblu.conversation.collabspace.layer.displayedLayerTitleWhiteboard
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Viewing whiteboard
Title for the whiteboard layer when it is displayed on visitor side
Document co-browsing layer title
com.unblu.conversation.collabspace.layer.layerTitleDocumentCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Documents
Title for the document co-browsing layer
Context migration co-browsing layer title (owner)
com.unblu.conversation.collabspace.layer.layerTitleOwnContextMigrationCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My browser tab
Title of the context migration co-browsing layer displayed to the owner of the layer
Embedded co-browsing layer title (owner)
com.unblu.conversation.collabspace.layer.layerTitleOwnEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My browser tab
Title of the embedded co-browsing layer displayed to the owner of the layer
Mobile co-browsing layer title (owner)
com.unblu.conversation.collabspace.layer.layerTitleOwnMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My application screen
Title of the mobile co-browsing layer displayed to the owner of the layer
Screen sharing layer title (owner)
com.unblu.conversation.collabspace.layer.layerTitleOwnScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My screen
Title of the screen sharing layer displayed to the owner of the layer
Context migration co-browsing layer title (other participants)
com.unblu.conversation.collabspace.layer.layerTitleRemoteContextMigrationCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Browser tab of ${owner}
Title of the context migration co-browsing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Embedded co-browsing layer title (other participants)
com.unblu.conversation.collabspace.layer.layerTitleRemoteEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Browser tab of ${owner}
Title of the embedded co-browsing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Mobile co-browsing layer title (other participants)
com.unblu.conversation.collabspace.layer.layerTitleRemoteMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Mobile application of ${owner}
Title of the mobile co-browsing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Screen sharing layer title (other participants)
com.unblu.conversation.collabspace.layer.layerTitleRemoteScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Screen of ${owner}
Title of the screen sharing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
String |
Universal co-browsing layer title (visitor)
com.unblu.conversation.collabspace.layer.layerTitleUniversalCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Websites
Title for the universal co-browsing layer when it is displayed on the visitor side
Whiteboard layer title
com.unblu.conversation.collabspace.layer.layerTitleWhiteboard
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Whiteboard
Title for the whiteboard layer
Context migration co-browsing approval title
com.unblu.conversation.collabspace.layer.layerTitleYourContextMigrationCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your browser tab
Layer title used when asking the visitor to approve the context migration co-browsing layer
Embedded co-browsing approval title
com.unblu.conversation.collabspace.layer.layerTitleYourEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your browser tab
Layer title used when asking the visitor to approve the embedded co-browsing layer
Mobile co-browsing approval title
com.unblu.conversation.collabspace.layer.layerTitleYourMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your application screen
Layer title used when asking the visitor to approve the mobile co-browsing layer
Screen sharing layer approval title
com.unblu.conversation.collabspace.layer.layerTitleYourScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your screen
Layer title used when asking the visitor to approve the screen sharing layer
"Start document co-browsing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryLayerDocumentCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Documents
Menu item for starting and opening a document co-browsing layer
"Start universal co-browsing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryLayerUniversalCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Websites
Menu item for starting and opening a universal co-browsing layer
"Start whiteboard" menu item
com.unblu.conversation.collabspace.layer.menuEntryLayerWhiteboard
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Whiteboard
Menu item for starting and opening a whiteboard layer
"Start context migration co-browsing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerContextMigrationCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My browser tab
Menu item for starting and opening a context migration co-browsing layer
"Start embedded co-browsing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My browser tab
Menu item for starting and opening an embedded co-browsing layer
"Start mobile co-browsing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My application screen
Menu item for starting and opening a mobile co-browsing layer
"Start screen sharing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
My screen
Menu item for starting and opening a screen sharing layer
"Start context migration co-browsing layer (others)" menu item
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerContextMigrationCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Browser tab of
Menu item for starting and opening someone else’s context migration co-browsing layer
"Start embedded co-browsing layer (others)" menu item
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Browser tab of
Menu item for starting and opening someone else’s embedded co-browsing layer
"Start and open other participant’s mobile co-browsing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Mobile application of
Menu item for starting and opening someone else’s mobile co-browsing layer
"Start and open other participant’s screen sharing layer" menu item
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Screen of
Menu item for starting and opening someone else’s screen sharing layer
ConversationRecipientTexts
Label for enum value EConversationRecipientType.ACCOUNT
com.unblu.conversationrecipienttype.account
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Account
Label for enum value EConversationRecipientType.AGENT
com.unblu.conversationrecipienttype.agent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent
Initial engagement types
"Whiteboard invitation" label
com.unblu.initialengagementtype.whiteboardInvite
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Whiteboard invite
Label for enum value WHITEBOARD_INVITE
Pause notifications
Web push notifications
Body of "agent forwarding" web push notifications
com.unblu.core.web_push_notification.agentForwardingBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For you.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Title of "agent forwarding" web push notifications
com.unblu.core.web_push_notification.agentForwardingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Forwarded conversation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Body of "agent invitation" web push notifications
com.unblu.core.web_push_notification.agentInvitationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For you.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Title of "agent invitation" web push notifications
com.unblu.core.web_push_notification.agentInvitationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invitation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Body of "deputy delegation" web push notifications
com.unblu.core.web_push_notification.deputyDelegationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For agent: ${primaryAgentPersonName}
Language: ${language}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
primaryAgentPersonName |
String |
Title of "deputy delegation" web push notifications
com.unblu.core.web_push_notification.deputyDelegationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
primaryAgentPersonName |
String |
Body of "inbound request" web push notifications
com.unblu.core.web_push_notification.inboundRequestBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Language: ${language}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
Title of "inbound request" web push notifications
com.unblu.core.web_push_notification.inboundRequestTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
Body of "incoming call" web push notifications
com.unblu.core.web_push_notification.incomingCallBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming ${callType}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Label for "accept call" action in "incoming call" web push notifications
com.unblu.core.web_push_notification.incomingCallNotificationActionAcceptLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept
Label for "decline call" action in "incoming call" web push notifications
com.unblu.core.web_push_notification.incomingCallNotificationActionDeclineLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline
Title of "incoming call" web push notifications
com.unblu.core.web_push_notification.incomingCallTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Body of "missed call" web push notifications
com.unblu.core.web_push_notification.missedCallBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Missed ${callType}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Title of "missed call" web push notifications
com.unblu.core.web_push_notification.missedCallTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Body of "new message" web push notifications
com.unblu.core.web_push_notification.newMessageBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${lastMessageText}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
Title of "new message" web push notifications
com.unblu.core.web_push_notification.newMessageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${lastMessageSender}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
Label for "answer" action in web push notifications
com.unblu.core.web_push_notification.notificationActionAcceptLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Answer
Label for "decline" action in web push notifications
com.unblu.core.web_push_notification.notificationActionDeclineLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline
Label for "ignore" action label in web push notifications
com.unblu.core.web_push_notification.notificationActionIgnoreLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Ignore
Label for "later" action label in web push notifications
com.unblu.core.web_push_notification.notificationActionLaterLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Later
Body of "team forwarding" web push notifications
com.unblu.core.web_push_notification.teamForwardingBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For your team.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Title of "team forwarding" web push notifications
com.unblu.core.web_push_notification.teamForwardingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation forwarded from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Body of "team invitation" web push notifications
com.unblu.core.web_push_notification.teamInvitationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For your team.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Title of "team invitation" web push notifications
com.unblu.core.web_push_notification.teamInvitationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invitation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Fallback text for undecryptable push notification content
com.unblu.core.web_push_notification.unencryptedDefaultNotificationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Click here to keep receiving push notifications
The text displayed in a push notification if its actual content can’t be decrypted. Clicking on the notification will open the Agent Desk to refresh the service worker registration.
Conversation recipient display name evaluator
Account static name
com.unblu.conversationrecipient.displayname.accountStaticName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Account
Static name used if the conversation recipient is the account
Agent static name
com.unblu.conversationrecipient.displayname.agentStaticName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent
Static name used if the conversation recipient is an agent
Person display name
Static name for agents
com.unblu.person.displayname.agent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent
Static name for agents when shown to agents
com.unblu.person.displayname.agentNameForAgent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent
Static name for agents when shown to visitors
com.unblu.person.displayname.agentNameForVisitor
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Agent
Static name for anonymous visitors
com.unblu.person.displayname.anonymousVisitor
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor
Static name for all bots
com.unblu.person.displayname.bot
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Bot
Text used for qualified static names
com.unblu.person.displayname.qualifiedStaticName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${staticName} — ${qualifier}
"staticName" is the localized text for the person type
Arguments
| Name | Type | Description |
|---|---|---|
staticName |
String |
|
qualifier |
String |
Static name for the system
com.unblu.person.displayname.system
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
System
Static name for visitors
com.unblu.person.displayname.visitor
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Visitor
DocumentCoBrowsingOpenFileDialogComponent
Label of "cancel" button in "open file" dialog
com.unblu.conversation.collaboration.document.cancelOpenFileButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Cancel
DocumentCoBrowsingSaveFileDialogComponent
Label of "cancel" button in "download file" dialog
com.unblu.conversation.collaboration.document.cancelDownloadFileButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Cancel
Label of "cancel" button in "save file" dialog
com.unblu.conversation.collaboration.document.cancelSaveFileButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Cancel
Label of button to download file
com.unblu.conversation.collaboration.document.downloadFileButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Download
Title for document co-browsing "download file" dialog
com.unblu.conversation.collaboration.document.downloadFileDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Download file
Label of file name input field
com.unblu.conversation.collaboration.document.fileNameLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File name
Label of file type select element
com.unblu.conversation.collaboration.document.fileTypeLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File type
Text for DOCX file type option
com.unblu.conversation.collaboration.document.fileTypeOptionDocx
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Word document (*.docx)
Text for the PDF file type option
com.unblu.conversation.collaboration.document.fileTypeOptionPdf
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
PDF (*.pdf)
Label of "Include annotations" checkbox
com.unblu.conversation.collaboration.document.includeAnnotationLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Include annotations
Label of button to save file in conversation
com.unblu.conversation.collaboration.document.saveFileButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Save
Embedded co-browsing component
Body of "errors detected" alert dialog
com.unblu.conversation.collabspace.domcap.alertErrorsDetectedBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The displayed page most likely doesn't match the original. Check the error console for details.
Displayed when multiple errors are detected while reconstructing the co-browsed page
Title of "errors detected" alert dialog
com.unblu.conversation.collabspace.domcap.alertErrorsDetectedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Multiple errors detected
Displayed when multiple errors are detected while reconstructing the co-browsed page
ExternalMessengerConfiguration
Message if sending message to external messenger via webhook failed
com.unblu.externalmessenger.custom.sentFailedReasonWebhookFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to send message to external messenger.
Message if sending an SMS text message failed
com.unblu.externalmessenger.sms.smsSentFailedReason
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to send SMS. Error code: "${error_code}"
Arguments
| Name | Type | Description |
|---|---|---|
error_code |
String |
Failure message when SMS channel isn’t active
com.unblu.externalmessenger.sms.smsSentFailedReasonChannelNotActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
SMS channel not active
Failure message when external messenger contact doesn’t exist
com.unblu.externalmessenger.sms.smsSentFailedReasonContactNotFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Contact not found
Failure message for unsupported file message type
com.unblu.externalmessenger.sms.smsSentFailedReasonFileNotSupported
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
File messages aren't supported
Message when updating Twilio account webhook fails
com.unblu.externalmessenger.sms.smsTwilioAccountUpdateFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Failed to update Twilio account. Details: ${details}
The detail argument contains the original error message from Twilio
Arguments
| Name | Type | Description |
|---|---|---|
details |
String |
Message when updating Twilio account webhook fails because of invalid credentials
com.unblu.externalmessenger.sms.smsTwilioAccountUpdatePermissionDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Failed to update Twilio account: invalid credentials.
Message when updating Twilio account webhook fails because of invalid phone number
com.unblu.externalmessenger.sms.smsTwilioAccountUpdatePhoneNumberNotFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Phone number ${phoneNumber} not found
Arguments
| Name | Type | Description |
|---|---|---|
phoneNumber |
String |
Message for errors while delivering message to WhatsApp
com.unblu.externalmessenger.whatsapp.whatsAppDeliveryFailedReEngagement
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to deliver WhatsApp message. You can send a WhatsApp template instead.
Displayed when the error occurs because the 24-hour window has expired
Message for errors while delivering message to WhatsApp
com.unblu.externalmessenger.whatsapp.whatsAppDeliveryFailedStatus
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to deliver WhatsApp message. Error code: ${code}
Arguments
| Name | Type | Description |
|---|---|---|
code |
String |
Chat message for invalid message
com.unblu.externalmessenger.whatsapp.whatsAppInvalidMessageText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invalid message received
Displayed in the chat when Unblu receives an invalid message from WhatsApp, for example, containing a file type that isn’t whitelisted
Chat message for location
com.unblu.externalmessenger.whatsapp.whatsAppLocationText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${locationName}
${locationAddress}
${latitude}, ${longitude}
${url}
Arguments
| Name | Type | Description |
|---|---|---|
locationName |
String |
|
locationAddress |
String |
|
latitude |
String |
|
longitude |
String |
|
url |
String |
Reply message for WhatsApp reactions
com.unblu.externalmessenger.whatsapp.whatsAppReactionText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
reacted with ${emoji}
Arguments
| Name | Type | Description |
|---|---|---|
emoji |
String |
Message for errors while sending message to WhatsApp API
com.unblu.externalmessenger.whatsapp.whatsAppSendFailedApi
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to send WhatsApp message
Error message when WhatsApp channel isn’t active
com.unblu.externalmessenger.whatsapp.whatsAppSendFailedReasonChannelNotActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
WhatsApp channel not active
Generic error message when sending file
com.unblu.externalmessenger.whatsapp.whatsAppSendFailedReasonFileNotSupported
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to send WhatsApp message. This file can't be sent.
Used when sending files in WhatsApp messages
Error message for file size
com.unblu.externalmessenger.whatsapp.whatsAppSendFailedReasonFileTooLarge
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to send WhatsApp message. File may not be larger than ${maxSize}. File size: ${fileSize}
Used when sending files in WhatsApp messages
Arguments
| Name | Type | Description |
|---|---|---|
maxSize |
String |
|
fileSize |
String |
Error message for unsupported file type
com.unblu.externalmessenger.whatsapp.whatsAppSendFailedReasonFileTypeNotSupported
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to send WhatsApp message. File type not supported: "${mimeType}"
Used when sending files in WhatsApp messages
Arguments
| Name | Type | Description |
|---|---|---|
mimeType |
String |
Chat message for unsupported media file
com.unblu.externalmessenger.whatsapp.whatsAppUnprocessableFileText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Couldn't process media file of type: "${type}"
Displayed in the chat when Unblu receives a message from WhatsApp containing a media file that can’t be processed
Arguments
| Name | Type | Description |
|---|---|---|
type |
String |
Chat message for unsupported message types
com.unblu.externalmessenger.whatsapp.whatsAppUnsupportedMessageText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unsupported message of type: "${type}"
Arguments
| Name | Type | Description |
|---|---|---|
type |
String |
Message when updating WhatsApp webhook fails
com.unblu.externalmessenger.whatsapp.whatsAppWebhookUpdateFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Failed to update WhatsApp webhook. Details: ${details}
The "details" argument contains the original error message from WhatsApp
Arguments
| Name | Type | Description |
|---|---|---|
details |
String |
Abstract Rendering Service layer component
Display confirmation when opening developer tools in headless browser
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Open headless browser developer tools in separate window?
Title of video handler error
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.videoHandlerErrorTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Error in video stream
Text of "WebRTC not supported" error
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
The browser you're using doesn't support WebRTC and therefore can't be used for universal co-browsing. To use universal co-browsing, update your browser.
Rendering Service "About" page
Description of co-browsing
com.unblu.hbworker.aboutpage.coBrowseDesc
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Browse the web together in real time right from your browser.
Co-browsing title
com.unblu.hbworker.aboutpage.coBrowseTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Securely co-browse websites
Title of co-browsing "About" page
com.unblu.hbworker.aboutpage.pageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your collaboration space
Rendering Service "Crash" page
Description of crash
com.unblu.hbworker.crashpage.crashDesc
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Something went wrong and the page couldn't be displayed.
Rendering Service "Error" page
Main message for HTTP errors
com.unblu.hbworker.errorpage.httpErrorMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
HTTP Error received
Additional message for HTTP errors
com.unblu.hbworker.errorpage.httpErrorMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The requested URL can't be used with this service.
Main message for general network errors
com.unblu.hbworker.errorpage.networkErrorGeneralMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
A network error occurred.
Additional message for general network errors
com.unblu.hbworker.errorpage.networkErrorGeneralMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
A network error ("${code}") occurred while opening the page "${uri}".
Arguments
| Name | Type | Description |
|---|---|---|
uri |
String |
|
code |
String |
Main message for "host not found" error
com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unblu can't find the server.
Additional message for "host not found" error
com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unblu can't open the page "${uri}" because Unblu can't find the server "${host}".
Arguments
| Name | Type | Description |
|---|---|---|
uri |
String |
|
host |
String |
Main message for error "ConnectionTimeout"
com.unblu.hbworker.errorpage.networkErrorTimeoutMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The connection timed out.
Additional message for "connection timeout" error
com.unblu.hbworker.errorpage.networkErrorTimeoutMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The connection to the server "${host}" timed out
Arguments
| Name | Type | Description |
|---|---|---|
uri |
String |
|
host |
String |
Title for error page
com.unblu.hbworker.errorpage.pageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN -
Default:
Something went wrong
Main message for "local file access not permitted" error
com.unblu.hbworker.errorpage.restrictionFileMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You're not allowed to access the local file system.
Additional message for "local file access not permitted" error
com.unblu.hbworker.errorpage.restrictionFileMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You're not allowed to navigate to "${uri}" because local file access isn't permitted.
Arguments
| Name | Type | Description |
|---|---|---|
uri |
String |
Main message for "JavaScript protocol restriction" error
com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You're not allowed to execute JavaScript in the address bar.
Additional message for "JavaScript protocol restriction" error
com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
JavaScript execution isn't permitted in the address bar.
Main message for "protocol restriction" error
com.unblu.hbworker.errorpage.restrictionProtocolMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For data protection reasons, this page isn't displayed.
Additional message for "protocol restriction" error
com.unblu.hbworker.errorpage.restrictionProtocolMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You're not allowed to navigate to "${uri}" because the "${scheme}" protocol isn't permitted.
Arguments
| Name | Type | Description |
|---|---|---|
uri |
String |
|
scheme |
String |
Main message for "requested URL not permitted" error
com.unblu.hbworker.errorpage.restrictionRequestUrlMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For data protection reasons, this page isn't displayed.
Additional message for "requested URL not permitted" error
com.unblu.hbworker.errorpage.restrictionRequestUrlMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For data protection reasons, "${uri}" isn't displayed.
Arguments
| Name | Type | Description |
|---|---|---|
uri |
String |
Main message for error "SslRestriction"
com.unblu.hbworker.errorpage.restrictionSslMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You are not allowed to navigate to this page.
Main message displayed when an SSL restriction error occurs
Additional message for SSL restriction error
com.unblu.hbworker.errorpage.restrictionSslMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You are not allowed to navigate to "${uri}" because your account is not configured to access secure (HTTPS) sites.
Arguments
| Name | Type | Description |
|---|---|---|
uri |
String |
Main message for SSL error
com.unblu.hbworker.errorpage.sslErrorMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unblu can't verify the identity of the website "${authority}".
Main message of the SSL error dialog
Arguments
| Name | Type | Description |
|---|---|---|
authority |
String |
Error message for SSL host name mismatch
com.unblu.hbworker.errorpage.sslHostnameMismatch
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You attempted to reach "${authority}", but instead you actually reached a server identifying itself as "${commonName}". This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of "${authority}"
Arguments
| Name | Type | Description |
|---|---|---|
authority |
String |
|
commonName |
String |
Error message when SSL not trusted
com.unblu.hbworker.errorpage.sslNotTrusted
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
You attempted to reach "${authority}", but the server presented a certificate issued by an entity that isn't trusted by Unblu. This may mean that the server has generated its own security credentials, which Unblu can't rely on for identity information, or an attacker may be trying to intercept your network requests.
Displayed when multiple SSL errors occur during verification
Arguments
| Name | Type | Description |
|---|---|---|
authority |
String |
Main message for other errors
com.unblu.hbworker.errorpage.unknownErrorMessage0
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unknown error
Additional message for other errors
com.unblu.hbworker.errorpage.unknownErrorMessage1
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Error code: "${errorCode}"; error message: "${errorMessage}"; requested URI: "${requestedUrl}"
Arguments
| Name | Type | Description |
|---|---|---|
errorCode |
Integer |
|
errorMessage |
String |
|
requestedUrl |
String |
Mobile call UI
MobileCoBrowsingIndicatorConfiguration
Text for "cancel action" in mobile co-browsing indicator dialog
com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionCancel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Cancel
Only relevant for iOS
Text for "confirm action" in mobile co-browsing indicator dialog
com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionConfirm
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Confirm
Only relevant for iOS
Indicator dialog "return to conversation" action
com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionReturn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Return to conversation
Text for the mobile co-browsing indicator dialog "return to conversation" action
MobileFloatingActiveConversationIndicatorConfiguration
"Close conversation" label
com.unblu.mobiledevice.closeConversationLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Close conversation
Label for the indicator to close the current conversation
Label for indicator to end call
com.unblu.mobiledevice.endCallLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
End call
Label for the indicator to end the current call
Message if microphone access denied
com.unblu.mobiledevice.mobileErrorAudioInputAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Microphone access denied. Check your device's microphone permissions.
Message if camera access denied
com.unblu.mobiledevice.mobileErrorVideoInputAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Camera access denied. Check your device's camera permissions.
Mobile push notifications
Body of "agent forwarding" mobile push notifications
com.unblu.mobile.push_notification.agentForwardingBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For you.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Title of "agent forwarding" mobile push notifications
com.unblu.mobile.push_notification.agentForwardingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Forwarded conversation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Body of "agent invitation" mobile push notifications
com.unblu.mobile.push_notification.agentInvitationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For you.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Title of "agent invitation" mobile push notifications
com.unblu.mobile.push_notification.agentInvitationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invitation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
"Decline" Action failure message
com.unblu.mobile.push_notification.declineActionFailedMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline action failed. Please open the app and try again
Body of "deputy delegation" mobile push notifications
com.unblu.mobile.push_notification.deputyDelegationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For agent: ${primaryAgentPersonName}
Language: ${language}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
primaryAgentPersonName |
String |
Title of "deputy delegation" mobile push notifications
com.unblu.mobile.push_notification.deputyDelegationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
primaryAgentPersonName |
String |
"Ignore" action failure message
com.unblu.mobile.push_notification.ignoreActionFailedMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Ignore action failed. Please open to the app and try again
Body of "inbound request" mobile push notifications
com.unblu.mobile.push_notification.inboundRequestBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Language: ${language}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
Title of "inbound request" mobile push notifications
com.unblu.mobile.push_notification.inboundRequestTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
Body of "Incoming call" notifications
com.unblu.mobile.push_notification.incomingCallBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${callType} from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Title of "incoming call" notifications
com.unblu.mobile.push_notification.incomingCallTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming ${callType}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Body of "missed call" notifications
com.unblu.mobile.push_notification.missedCallBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${callType} from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Title of "missed call" notifications
com.unblu.mobile.push_notification.missedCallTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Missed ${callType}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Body of "new message" notifications
com.unblu.mobile.push_notification.newMessageBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${lastMessageSender}: ${lastMessageText}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
Title of "new message" notifications
com.unblu.mobile.push_notification.newMessageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${notificationCount} new messages
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
Body of "team forwarding" mobile push notifications
com.unblu.mobile.push_notification.teamForwardingBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For your team.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Title of "team forwarding" mobile push notifications
com.unblu.mobile.push_notification.teamForwardingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Forwarded conversation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Body of "team invitation" mobile push notifications
com.unblu.mobile.push_notification.teamInvitationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For your team.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Title of "team invitation" mobile push notifications
com.unblu.mobile.push_notification.teamInvitationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invitation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
TeamsIntegrationConfiguration
Body of MS Teams "agent forwarding" notifications
com.unblu.msteams.agentForwardingBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For you.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Title of MS Teams "agent forwarding" notifications
com.unblu.msteams.agentForwardingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Forwarded conversation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Body of MS Teams "agent invitation" notifications
com.unblu.msteams.agentInvitationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For you.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Title of MS Teams "agent invitation" notifications
com.unblu.msteams.agentInvitationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invitation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Body of MS Teams "deputy delegation" notifications
com.unblu.msteams.deputyDelegationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For agent: ${primaryAgentPersonName}
Language: ${language}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
primaryAgentPersonName |
String |
Title of MS Teams "deputy delegation" notifications
com.unblu.msteams.deputyDelegationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
primaryAgentPersonName |
String |
Body of MS Teams "inbound request" notifications
com.unblu.msteams.inboundRequestBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Language: ${language}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
Title of MS Teams "inbound request" notifications
com.unblu.msteams.inboundRequestTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
Body of MS Teams "incoming call" notifications
com.unblu.msteams.incomingCallBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${callType} from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Label for "accept call" action in "incoming call" MS Teams notifications
com.unblu.msteams.incomingCallNotificationActionAcceptLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Accept
Label for "decline call" action in "incoming call" MS Teams notifications
com.unblu.msteams.incomingCallNotificationActionDeclineLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline
Title of MS Teams "incoming call" notifications
com.unblu.msteams.incomingCallTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Incoming ${callType}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Body of MS Teams "missed call" notifications
com.unblu.msteams.missedCallBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${callType} from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Title of MS Teams "missed call" notifications
com.unblu.msteams.missedCallTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Missed ${callType}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
Body of MS Teams "new message" notifications
com.unblu.msteams.newMessageBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${lastMessageSender}: ${lastMessageText}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
Title of MS Teams "new message" notifications
com.unblu.msteams.newMessageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
${notificationCount} new messages
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
Label for "answer" action in web push notifications
com.unblu.msteams.notificationActionAcceptLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Answer
Label for "decline" action in web push notifications
com.unblu.msteams.notificationActionDeclineLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Decline
Label of "conversation" action button
com.unblu.msteams.openConversationActionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Go to conversation
The button opens the corresponding conversation in the MS Teams app tab containing the Agent Desk
Body of MS Teams "team forwarding" notifications
com.unblu.msteams.teamForwardingBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For your team.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Title of MS Teams "team forwarding" notifications
com.unblu.msteams.teamForwardingTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Conversation forwarded from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
message |
String |
Body of MS Teams "team invitation" notifications
com.unblu.msteams.teamInvitationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For your team.
${message}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
Title of MS Teams "team invitation" notifications
com.unblu.msteams.teamInvitationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Invitation from ${creatorPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
creatorPersonName |
String |
|
creatorPersonSourceId |
String |
|
initialEngagementType |
String |
|
conversationStartUrl |
String |
|
topic |
String |
|
language |
String |
|
namedArea |
String |
|
message |
String |
ProgressiveWebAppConfiguration
Description of Agent Desk PWA
com.unblu.pwa.pwaDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Installs the Unblu Agent Desk as a progressive web application (PWA)
Name of Agent Desk PWA
com.unblu.pwa.pwaName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Unblu Agent Desk
The name of the Agent Desk progressive web application is displayed to the user through their operating system, for example, when launching the application
Screen sharing UI
Text of "Sharing entire screen disabled" alert
com.unblu.conversation.collabspace.screensharing.alertNoPermissionToShareEntireScreen
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
For security reasons, you're not allowed to share your entire screen. Please choose a window or a browser tab.
Alert displayed if sharing the entire screen is disabled but the participant still chose the entire screen as the source
Screen sharing "access denied" error message
com.unblu.conversation.collabspace.screensharing.errorAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Screen access denied. Check your browser's screen sharing permissions.
Displayed in a modal dialog if access to the display media (screen, window, or tab) is denied at the browser level
Screen sharing "access failed" error message
com.unblu.conversation.collabspace.screensharing.errorAccessFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Screen access failed. Choose a different screen, window, or tab and retry.
Displayed in a modal dialog if access to the display media (screen, window, or tab) is allowed at the browser level but fails at the OS level
Information text when screen sharing disconnected
com.unblu.conversation.collabspace.screensharing.errorDisconnectedText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Reconnecting
Displayed if the screen sharing service provider indicates that it’s lost its connection permanently. Unblu tries to reconnect after several seconds. Used both for the sharing and the subscribing parties.
Information title when screen sharing disconnected
com.unblu.conversation.collabspace.screensharing.errorDisconnectedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Lost screen sharing connection
Displayed if the screen sharing service provider indicates that it’s lost its connection permanently. Unblu tries to reconnect after several seconds. Used both for the sharing and the subscribing parties.
Information title when establishing connection to screen sharing service
com.unblu.conversation.collabspace.screensharing.errorInitTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Error starting screen sharing
Displayed if access to the screen is denied or the screen sharing service provider fails to establish a connection
Screen sharing "insecure context" error message
com.unblu.conversation.collabspace.screensharing.errorInsecureContext
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Screen access denied. You're using an insecure connection. Screen access is only allowed over secure HTTPS connections.
Displayed in a modal dialog if the browser context is not secure, which leads to an automatic denial of screen access in modern browsers
Information text when reconnecting to screen sharing service
com.unblu.conversation.collabspace.screensharing.errorReconnectingLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Reconnecting
Displayed as a floating label if the screen sharing service provider indicates that it’s lost its connection and is reconnecting. Used both for the sharing and the subscribing parties.
Text of "allow screen sharing" message
com.unblu.conversation.collabspace.screensharing.screenShareOnSafariRequest
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Safari will display an "observe screen" request. To share your screen, click "Allow" in the request.
Message informing the user that in Safari, they must approve a screen share request in the UI
"Screen sharing starting" message
com.unblu.conversation.collabspace.screensharing.screenShareRequest
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Your browser will ask you to select the content you want to share
Message informing the user that screen sharing will start and that they must choose what to share
Title if screen sharing launched from other tab
com.unblu.conversation.collabspace.screensharing.screenSharedFromOtherTabTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
Screen shared from another tab
Text of "WebRTC not supported" message
com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
The browser you're using doesn't support WebRTC and therefore can't display the shared content. Switch to a newer browser version.
Displayed when a browser doesn’t support WebRTC
Title of "WebRTC not supported" message
com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Editable by:
SUPER_ADMIN,TECHNICAL_ADMIN,ADMIN -
Default:
WebRTC not supported
Displayed when a browser doesn’t support WebRTC