Conversations

Conversations are the keystone of any interaction in Unblu Spark. They’re both powerful and versatile. Their behavior can be tailored to your organization’s needs. The articles in this section describe how.

Configuring invitations and forwardings
Delegating conversation requests to deputies
Using hidden secondary agents in long-running conversations
Displaying an agent’s status in ongoing conversations
Scheduled conversation configuration
File upload configuration
Internal messaging mode
Outbound conversations
Custom conversation banners
Outgoing email configuration
Outgoing emails with Microsoft Office 365
Queue and request dispatching configuration
Queue status for visitors
Configuring conversation visibility
Awaited person types
Configuring visitor presence initialization

Concierge

The Unblu concierge is a built-in bot that can handle onboarding, reboarding, and offboarding users to conversations in Unblu. The articles below describe how to get the most out of the concierge.

Configuring the concierge
Concierge person customization